Listen to audio exerpts from the Firstline roundtable below.
Then read the discussion here.

Keep technicians engaged
Marnette Falley, Editor, Veterinary Economics
Denise Tumblin, CPA
Karen Felsted, CPA, MS, DVM, CVPM 

Use the 3 Es to empower technicians
Sheila Grosdidier, BS, RV

Delegation improves retention
Karen Felsted, CPA, MS, DVM, CVPM
Debbie Allaben Gair, CVPM

Measure delegation with a checklist
Denise Tumblin, CPA
Sheila Grosdidier, BS, RVT

Build a training program
Marnette Falley, Editor, Veterinary Economics
Sheila Grosdidier, BS, RVT
Karen Felsted, CPA, MS, DVM, CVPM 

Work expectations change
Debbie Allaben Gair, CVPM

Technicians: Empower yourselves
Marnette Falley, Editor, Veterinary Economics
Denise Tumblin, CPA
Debbie Allaben Gair, CVPM
Karen Felsted, CPA, MS, DVM, CVPM