Video blog: Avoid certain phrases when talking to clients

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Video blog: Avoid certain phrases when talking to clients

Mar 10, 2010
By: Gina Toman, RVT
FIRSTLINE

Saying the wrong thing to clients could mean they fail to understand the importance of recommended care. Gina Toman, RVT, practice manager at Seaside Animal Care in Calabash, N.C., suggests you avoid a few key phrases. Find out what they are in this video. (If you can't view the video, click here.)

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