Tired of the usual performance rewards, Margaret Fasnacht, business manager at Animal Critical Care and Specialty Group in
Malvern, Pa., decided to try a different approach. She presented reception team members with a unique gift certificate—good
for one extra paid vacation day and Fasnacht's personal commitment to cover the shift on the team member's day off.
"The extra vacation day was definitely a hit," Fasnacht says. "And my team enjoyed a fun change from the usual gifts."