Ever have a receptionist put urine in the refrigerator and the technicians don't realize it? Our receptionists now put a 4-inch–by–5-inch picture frame on the technicians' desk that says, "Urine in fridge." The technicians appreciate this because there are no surprise samples that need to be run at the end of the night.

—Kim Fish, practice manager
Seville Animal Hospital
Seville, Ohio