Receptionists: Use your power and fix this phone mistake - Firstline
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Receptionists: Use your power and fix this phone mistake
The client's mood is in your hands.


FIRSTLINE

Even the best receptionists can let the weight of the day affect their tone on the phone. Karyn Gavzer, MBA, CVPM, describes how to take the power back and keep the message intact.

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Source: FIRSTLINE,
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