"I feel for you. As a single mother and also an employee, I understand your doctor's need for child care, but also your frustration
in having a responsibility that was not originally presented in your job description," says Pamela Stevenson, CVPM, owner
of veterinary consulting firm Veterinary Results in Durham, N.C.
This is an issue of owner prerogative and group negotiation dynamics. "In your doctor's mind, there's a logical reason she's
bringing the baby to the clinic," Stevenson says.
Identify the problem
To reach a resolution, start by approaching your doctor with empowering statements and questions. For example, Stevenson says
rather than expressing frustration that may put your doctor on the defensive, begin with identifying the common goals that
you and your team members share with the doctor. For example, try opening with something along the lines of, "The team really
wants to provide attentive, thorough service to clients and patients and be productive."
From here, Stevenson says you can identify the problem in a polite way: "The baby is a significant distraction on the path
to this goal. Can we come up with solutions that work for everyone and benefit the practice?" Using this approach, it's unlikely
your doctor would say, "Keep taking care of the baby and deal with it," because she also wants the practice to function well.
Find common goals
Once you've clarified your shared goal with your boss, this sets the stage for ideas and solutions.
For example, Stevenson says you might suggest one of these approaches:
Create a designated, safe and contained area for the baby
Designate a sitter or nanny at the practice
Rotate who's designated to look after the child and during which time blocks
Bring in a part-time employee to care for the child who has hospital-related tasks when not interacting with the baby,
such as processing reminders, writing new-client and thank-you cards, updating practice social media sites or writing blog
"Whether out of need or personal preference, ultimately as the practice owner, your veterinarian has the authority to accommodate
her wishes," Stevenson says. "Remember, your practice owner is more likely to be receptive if you offer solutions that focus
on your goal of caring for the pets and clients at your practice."
Learn to negotiate
To practice your negotiation skills, Pamela Stevenson recommends Getting to Yes: Negotiating Agreement Without Giving In (Penguin Books, 2011).
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