Chances are your veterinary clients aren't counting down the days until their next appointment. That's why sending reminders
is so important, says Dr. Julie Clark-Blount, owner of Laurel Oaks Animal Hospital in Kings- land, Ga. Her practice used to
send postcards to remind clients about upcoming appointments and needed treatments but recently switched to a phone-tree calling
system—and they haven't looked back. "It's my voice that's recorded, so I'm personally talking to clients," Dr. Clark-Blount
"The only thing that's automated is the pet's name and the appointment time. We do the message ourselves so it's more personal."
More in this package:
What types of client reminders does your practice send?
What does your clinic send reminders for?
Spreading the word about emergencies and recalls