Q. How can our team members encourage clients to submit fecal samples?
"Reduce client compliance frustrations and take fecal samples during patients' exams," says Caitlin Rivers, a Firstline Editorial Advisory Board member and veterinary assistant and technician supervisor at Metzger Animal Hospital in State College,
Pa. The bonus: Fresh samples yield more accurate results.
If you can't obtain a sample during the exam, ask clients to collect the sample for you. Give them a fecalizer and encourage
them to return it at their convenience. And when clients schedule a follow-up appointment, remind them to bring a sample.