Getting past a difficult veterinary client interaction - Firstline
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Getting past a difficult veterinary client interaction
How do we recapture a positive attitude after a difficult veterinary client brings us down?

FIRSTLINE

"I think we need an ongoing focus every day on celebrating our successes. The negatives can drag us down, but that isn't most of the clients we deal with. We really have to remind ourselves to always—and not just when there's a bad experience—continue celebrating the successes." —Debbie Gair, CVPM

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Source: FIRSTLINE,
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