Evaluate the efficiency of your outpatient client process in two steps using VMC Inc.'s Excel worksheets.
These worksheets will help you determine:
- Actual and average client waiting times in the reception area, exam room, and checkout on a daily and weekly basis
- Average length of time technicians, assistants, and doctors spend on outpatient procedures
- Waiting times during different days of the week and at different times of the day
- Which day of the week and time of day has the longest waiting time.
This information will also help you:
- Determine staff schedules and staffing requirements
- Schedule appointments more efficiently
- Determine team members' efficiency
- Identify inefficient procedures that may cause delays in the outpatient process.
To download these worksheets, click here.