Even if you’re a great listener, you could be missing much of what your colleagues are saying. That’s because body language is one of the most important parts of speech. In fact, according to Shawn McVey, MA, MSW, CEO of Innovative Veterinary Management Solutions in Phoenix, just 14 percent of communication is through words, and 7 percent is through intonation. The other 79 percent is through body language.
“Even though body language involves spontaneous reactions, controlling and reading it aren’t talents that come naturally,” says McVey, a Firstline and Veterinary Economics Editorial Advisory Board member. “You must work at it.” Here’s a guide to help you do just that.
Read body language: Receptive