Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse. Worse yet, Baxter's mom pulls out her phone and takes the call! Don't get flustered. Use this tip from Sharon DeNayer, a Firstline Editorial Advisory Board member and a practice manager at Windsor Veterinary Clinic P.C. in Windsor, Colo. "Simply say, 'I'll be back when you're finished.' Then step out of the room," DeNayer says. "You don't want to hurt the client's feelings, but you shouldn't have to stand around and wait for a client to finish a call, either."