If your team members' eyes glaze over when you start to talk finances, it's time to take a new approach. Help them grasp the costs of running a clinic with some friendly competition. Download this quick questionnaire on practice finances. (Hint: The answer to question five is wages.)
"Some of the questions are obvious and designed to remind staff where the money comes from and goes," says Caitlin Rivers, Firstline Editorial Advisory Board member and a veterinary assistant and technician supervisor with Metzger Animal Hospital in State College, Pa., who wrote the quiz.
"Others are challenging and will require guesses on the part of the staff. Still some are intended to help people see where obvious missed opportunity lies, such as the Internet pharmacy question," Rivers says. "Too many clients leave your practice and immediately go home to request their heartworm prevention online."