Q If I think a client is intoxicated, what should I do?
Dr. Charlotte Lacroix, JD
|
Hospitals that are open weekends or 24 hours are more likely to see clients who are under the influence, says Dr. Charlotte
Lacroix, veterinary attorney and CEO of Veterinary Business Advisors Inc., in Flemington, N.J. "That's because these pet owners
probably weren't expecting to make a veterinary visit but had an emergency," Dr. Lacroix says.
If you suspect a client is inebriated, approach him or her and say, "You seem to not be feeling well. Is there someone I can
call for you?" Or you could stall to make the examination go longer in hopes the client sobers up. You could also call the
authorities. "If you call the police, act as nothing's wrong in front of clients," Dr. Lacroix says. "Don't tell the client
you've called the cops, but do tell your manager."
Here's what Dr. Lacroix suggests saying to the long arm of the law: "I have someone in my waiting room who just doesn't seem
right. She may be intoxicated or on drugs, and I'm concerned about her welfare." When possible, provide the dispatcher with
the make, model, and license plate number of the client's car, in case he or she attempts to leave before the police arrive.
What not to do: Be brave and try to take away the client's keys. "You don't want to go into the position of enforcing the
law," Dr. Lacroix says. "But if you do, you better hope the police come soon. The client may come over the counter at you."
Featuring Information from:
