Managers: Be a mentor, not a friend - Firstline
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Managers: Be a mentor, not a friend
Staff accountability depends on equal treament of team members.


FIRSTLINE

The policies of your veterinary clinic are not mere suggestions, they're the law of the land. Brian Conrad, CVPM, says that in order to hold staff accountable for following these policies, practice managers need to understand the subtle difference between being a mentor and being a friend.

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Source: FIRSTLINE,
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