Every workplace, from a veterinary practice to a high-powered law firm, has a culture. A business's values and processes—everything
from how leaders communicate with employees to how successes are rewarded to how (or whether) work life balance is achieved—determine its culture. Employees
might describe culture as "how we do things around here," and the culture sets the tone for how these employees act and feel
at work. (Test whether your practice's culture is positive by clicking here to take our BizQuiz.)
A positive organizational culture is associated with higher performance, productivity, and employee retention rates, according to Cultivating Effective Corporate
Cultures, a 2008 study conducted by the American Management Association (AMA). Why? Because people who work at companies with
positive cultures are generally happier with their jobs, and happy people work better. Here's what you can do to increase
the good vibes—and good work—at your practice.
1. Show you can be trusted. This goes along with helping employees know their self-worth. They trust you because you trust them. To foster trust, keep
team members in the know about what direction the business is going. Tell the truth, even when it's difficult. Encourage the
team to accomplish the business's goals as well as individual professional goals. Involve employees at every level in the
2. Encourage learning. Many team members may feel comfortable with the status quo, but the reality is the world is always changing. Being in an environment
that allows people to learn new things and develop new skills is a big deal—for employees' personal satisfaction as well as
the practice's ongoing success.