Client retention: Do you really know your numbers?

Client retention: Do you really know your numbers? - Firstline

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Client retention: Do you really know your numbers?

Mar 12, 2009
By: Christine Merle, DVM, MBA, CVPM
FIRSTLINE

To gauge the health of your practice—and patients—you must track the number of pet owners you serve. But looking at your total number of clients doesn't tell the whole story. Dr. Christine Merle, MBA, CVPM, a consultant with Brakke Consulting in Dallas, explains the figure you really need to watch. (If you can't hear the audio, click here.)

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