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Training and motivation
Source: FIRSTLINE

VHMA Management Minute: How to handle a Debbie Downer in your veterinary practice

April 25, 2014

Fighting a Debbie Downer in your veterinary practice? Watch practice manager Leslie Boudreau, BAS, RVT, CVPM, explain how to turn Debbie's frown upside down.

Source: FIRSTLINE

Script: Answering pet owners' questions about heartworm resistance

March 1, 2014

Learn how to respond when clients ask your veterinary team about heartworm resistance.

Source: FIRSTLINE

Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys

September 1, 2013

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Source: FIRSTLINE

Are you a coachable team player?

August 28, 2013

Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.

Source: FIRSTLINE

Dealing with disabilities

August 1, 2013

Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.

Source: FIRSTLINE

Veterinary technicians: Grow your career even with a practice manager in place

January 31, 2013

Expand your role even on a small team.

Source: FIRSTLINE

The outcome of your income for veterinary team members

August 1, 2011

Your paycheck as a veterinary team member may not reflect all your hard work but before you get upset, get some perspective.

Source: FIRSTLINE

Technicians: Why get involved with veterinary dentistry?

April 13, 2011

Practicing veterinary dentistry is beneficial for clients, pets and you.

Source: FIRSTLINE

Veterinary managers: How to handle backlash from a no-gossip policy

January 1, 2011

Use this sample script to prepare veterinary team members who report policy violations on how to handle confrontations.

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