Source: FIRSTLINE
June 1, 2013
Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! —Suspicious of sticky fingers
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Source: FIRSTLINE
May 1, 2013
For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding
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Source: FIRSTLINE
April 1, 2013
Q: I manage a team of good workers who have a bad habit of focusing on the negative. How can I push them to put a positive spin on their bad attitudes?
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Source: FIRSTLINE
February 1, 2013
By:
Shawn McVey, MA, MSW
Our veterinary practice has a list of duties all team members are responsible for, but not everyone helps out. A few of us always get stuck doing all the work and staying late, and the manager chooses to ignore the issue because the team members who don't help are her cronies who always suck up and tell her she's right. There are many reasons I love my practice, and changing jobs just isn't an option right now. What can I do? —Cinderella
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Source: VETERINARY ECONOMICS
January 1, 2013
Keep veterinary team drama at bay with some simple tips from Shawn McVey.
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Source: DVM360 MAGAZINE
January 1, 2013
By:
Marc Rosenberg, VMD
Clashes between veterinary colleagues are part of human nature—but when do they cross the line?
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Source: FIRSTLINE
January 1, 2013
Q: We've been through two managers in the past two years, and our team morale is beginning to fizzle out. The practice owner is always out on farm calls, and several associates arrive late and leave early. Some of the other team members are following their bad habits. How can we stay focused when there's no leadership?
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Source: FIRSTLINE
December 1, 2012
Some of my co-workers have decided they don't like me, and they criticize my work constantly. What should I do?
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