Conflict management advice for the veterinary team - Firstline
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Team Conflict
Source: FIRSTLINE

Team training tool: Points on praise

July 1, 2014

Practice more effective praise to recognize the stars in your veterinary practice.

Source: FIRSTLINE

BizQuiz: Are you the bully at work?

June 5, 2014

Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.

Source: FIRSTLINE

Got bullies in your veterinary practice?

June 1, 2014

When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies—and tips to bear down.

Source: FIRSTLINE

Ask Shawn: Sick of a sales pitch from a veterinary team member

May 1, 2014

One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?—Sold out

Source: FIRSTLINE

The VHMA Files: How to handle a Debbie Downer in your veterinary practice

May 1, 2014

Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.

Source: FIRSTLINE

VHMA Management Minute: How to handle a Debbie Downer in your veterinary practice

April 25, 2014

Fighting a Debbie Downer in your veterinary practice? Watch practice manager Leslie Boudreau, BAS, RVT, CVPM, explain how to turn Debbie's frown upside down.

Source: FIRSTLINE

Ask Shawn: Sick of a seller in our veterinary practice

April 10, 2014

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

Source: FIRSTLINE

How to micromanage your veterinary team and shatter motivation

April 1, 2014

Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage?

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

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