November 19, 2008
By:Karen E. Felsted, CPA, MS, DVM, CVPM
Sheila Grosdidier shows you how to avoid missed charges, measure the amount your practice loses, and help your practice owner afford to pay you more.
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October 29, 2008
By:Dr. Cindy Adams
In this Web seminar, you'll learn how to get a new perspective, make it safe to talk about disagreements, and resolve the issue with-or without-your manager.
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October 6, 2008
By:Fred Metzger, DVM
Learn how to create a great first impression, build trust in the exam room, and follow up to lock in compliance.
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October 1, 2008
By:Dr. Karl Salszieder
Learn how to minimize clients' risks in your practice, protect the pets in your care and communicate effectively to head off lawsuits.
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August 6, 2008
By:Ernest E. Ward Jr., DVM
Ernest E. Ward Jr., DVM, presents tips on how to talk with clients about pet obesity.
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August 1, 2008
By:Debbie Allaben Gair, CVPM
Debbie Allaben Gair, CVPM, gives tips to adjust your approach for different personalities and communicate effectively in stressful situations.
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Source: FIRSTLINE
 June 1, 2008
By:W. Bradford Swift, DVM
Brad Swift, DVM, offers advice to help you make 2008 your best and most on purpose year yet, including how to move from simply setting goals to planning purpose projects.
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May 19, 2008
By:Sheila Grosdidier, BS, RVT
Practice management consultant Sheila Grosdidier, BS, RVT, offers tips to increase clients' compliance with the care you recommend, including educating clients about the care their pets need, improving reminders, and making a strong recommendation.
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