What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in
Amelia, Ohio. They photograph a pet with the doctor during the pet's first visit and send it to the owner with an e-mail that
includes the practice's new client newsletter. When possible, the team sends the e-mail before the pet and owner even leave
the appointment. This gesture impresses new clients, says Dan Meakin, DVM, co-owner. "It shows we want to get to know their
pet," he says.