Technicians: Create instant bonds with clients - Firstline
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Technicians: Create instant bonds with clients
Show your professional and personal side.
May 11, 2011
FIRSTLINE

While pet owners appreciate an expertly done job, medical skill may not be enough to make a lasting impression. Donna Bauman, CVPM, says that showing a little love to patients in your veterinary clinic goes a long way toward making them long-term customers.

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Source: FIRSTLINE, 5/11/2011
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