New and returning clients to Broad Ripple Animal Clinic and Wellness Center in Indianapolis appreciate the time and attention they get from team members who skip the forms and ask the questions themselves, says hospital administrator Brenda Tassava, CVPM.
But practice manager Gina Toman, RVT, says online forms from Seaside Animal Care in Calabash, N.C., streamline new-client visits, boarding reservations, and more, and make even more time for personal bonding for front-desk and exam-room staff.
What do you think? Read Tassava and Toman’s arguments, and sound off on the Community. Then check out the Related Links below for our Forms Center (for online form lovers) and face-to-face communication tips (for online form naysayers).
Yes, you should ask clients to complete forms online.
No, you shouldn’t ask clients to complete forms online.