Client service for managers - Firstline
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Client service for managers
Source: FIRSTLINE

Veterinary team lessons from fine dining

May 1, 2012

There's always something to be learned from good service.

Source: FIRSTLINE

Exceed veterinary client expectations

January 25, 2012

Personalized service pays off.

Source: FIRSTLINE

The role of veterinary team members in real-time care

January 4, 2012

Make the best use of first and last contact with clients and keep the day moving.

Source: FIRSTLINE

Listen up: Veterinary client voicemail reminders

December 21, 2011

Keep veterinary clients from missing appointments once and for all.

Source: FIRSTLINE

Top 10 ways to impress clients

October 5, 2011

Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

Source: FIRSTLINE

The top quality in a team member

September 28, 2011

Some aspects veterinary care can be taught. Other come naturally but are also extremely valuable.

Source: FIRSTLINE

Clip to nip waiting room boredom

September 1, 2011

Make time fly.

Source: FIRSTLINE

Phone shoppers: Opportunity, not nuisance

July 20, 2011

A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE

Online appointments: Hassle or happiness?

July 13, 2011

Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

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