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Keep pet owners informed every step of the way.
A singular vision will benefit the clinic at large.
Treat the phone like the revenue source it is.
Demonstration of proper interactions is a useful training tool.
Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.
Don't ignore your emotions, but don't fight them.
There's always something to be learned from good service.
Personalized service pays off.
Make the best use of first and last contact with clients and keep the day moving.