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Client service for managers

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Source: FIRSTLINE Making euthanasia easier on veterinary clients May 3, 2013 By: Robin Downing, DVM, Dipl. AAPM Keep pet owners informed every step of the way.

Source: FIRSTLINE Do veterinary team members need to follow the medical standards of their practice? March 14, 2013 A singular vision will benefit the clinic at large.

Source: FIRSTLINE Top tips for telephones in the veterinary practice February 11, 2013 Treat the phone like the revenue source it is.

Source: FIRSTLINE Keep role-playing in veterinary staff meetings productive September 13, 2012 By: Ernest E. Ward Jr., DVM Demonstration of proper interactions is a useful training tool.

Source: FIRSTLINE Live from CVC: Get rid of phone failures at your veterinary practice August 29, 2012 Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.

Source: FIRSTLINE Talking to upset veterinary clients July 25, 2012 By: Shawn G. McVey, MA, MSW Don't ignore your emotions, but don't fight them.

Source: FIRSTLINE Veterinary team lessons from fine dining May 1, 2012 There's always something to be learned from good service.

Source: FIRSTLINE Exceed veterinary client expectations January 25, 2012 By: Mark Opperman, CVPM Personalized service pays off.

Source: FIRSTLINE The role of veterinary team members in real-time care January 4, 2012 By: Fred Metzger, DVM Make the best use of first and last contact with clients and keep the day moving.

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