Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
Dec 1, 2013 FIRSTLINE
Engaging in meaningful conversations with pet owners is a good first step to show how much you care. So the next time clients ask you questions about the 20/20 report--or question your care and the cost--use these responses to help explain the high-quality care you offer.