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There's always something to be learned from good service.
Veterinary receptionists: You only have a few minutes to win over phone shoppers. Learn how to stand out from the crowd.
Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.
Moving can be stressful for clients and their pets. These tips will help take the edge off.
Provide estimates and payment options to block the shock.
Follow these steps to get veterinary clients to follow through.
Focus on the problem at hand and move forward with treatment.
Sometimes clients are afraid to have their pets microchipped. What can I say to calm their fears?
When the nightly walk becomes a nightmare for pet owners and their dogs, it's time for veterinary technicians to intervene.
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