Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: FIRSTLINE

Dig into diet plans for pets

April 1, 2014

Help your team adapt to change and energize your connection with pet owners.

Source: FIRSTLINE

Parasite prevention for the indoor-only cat

April 1, 2014

When I offer our practice's recommendations for parasite prevention, owners often ignore our advice, saying, "My cat doesn't go outside." What can I say to educate these pet owners and protect the health of these cats?

Source: VETERINARY ECONOMICS

Get inspired by this sample weight loss plan for veterinary patients

April 1, 2014

Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.

Source: FIRSTLINE

Client handout: Top 10 human medications that poison pets

April 1, 2014

When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.

Source: FIRSTLINE

7 tips to elevate your veterinary service

March 1, 2014

Help your team adapt to change and energize your connection with pet owners.

Source: FIRSTLINE

Allergy testing: What's each veterinary team member's role?

March 1, 2014

Learn how each member of your veterinary team plays a role in educating pet owners about allergy testing.

Source: FIRSTLINE

Two views of veterinary client communication

March 1, 2014

Understand the pet owner's perspective and reach out to form a lasting bond.

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