Source: FIRSTLINE
May 20, 2013
By:
Steve Dale, CABC
Help pet owners who don?t bring their cats to the veterinarian by asking about them.
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Source: FIRSTLINE
May 1, 2013
Consider these three ways to overcome client objections with advice from Liza W. Rudolph, BAS, CVT, VTS (Canine/Feline), a technician with the internal medicine service at Saint Francis Veterinary Center in Woolwich Township, N.J.:
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Source: FIRSTLINE
May 1, 2013
What do a pit bull suffering from fibrocartilaginous embolism, a Labrador retriever with chronic severe elbow dysplasia, and a beagle with ventral slot decompression have in common? These precious pooches are rehabilitation success stories that teach us to never give up hope.
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Source: FIRSTLINE
April 8, 2013
By:
Steve Dale, CABC
Offer these tips to your veterinary clients to keep their canine companions from eating their feline friend?s feces.
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Source: FIRSTLINE
April 1, 2013
In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?
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Source: FIRSTLINE
April 1, 2013
To make sure vaccinations don't slip through the cracks, consider this advice from Firstline board member Pam Weakley:
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Source: FIRSTLINE
April 1, 2013
By:
Bash Halow, CVPM, LVT
It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.
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Source: FIRSTLINE
April 1, 2013
In addition to educating clients about zoonoses and sending parasite prevention reminders, Nancy Potter, a Firstline Editorial Advisory Board member and practice manager at Olathe Animal Hospital in Olathe, Kan., says her practice uses the "three times" rule to make sure pets get fecal exams.
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