Source: FIRSTLINE
 September 1, 2006
Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
 |
Source: FIRSTLINE
August 1, 2008
Pet owner diversity calls for creative client service.
|
Source: FIRSTLINE
August 1, 2008
Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.
|
Source: FIRSTLINE
August 1, 2008
The use of green products is on the rise.
|
Source: FIRSTLINE
August 1, 2008
Pets still need care even when times are tight.
|
Source: FIRSTLINE
August 1, 2008
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
|
Source: FIRSTLINE
August 1, 2008
When clients face tough money choices, you'll need to be prepared to explain the care their pets need.
|
Source: FIRSTLINE
July 1, 2008
By:Sheila Grosdidier, BS, RVT
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
|
| 
Featuring Information from: