Tips to help the veterinary team communicate with pet owners - Firstline
CVC 2009
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Client Relations
Source: FIRSTLINE

Say you're sorry

September 1, 2006

Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.

Source: FIRSTLINE

The changing face of clients

August 1, 2008

Pet owner diversity calls for creative client service.

Source: FIRSTLINE

Diverse clients, diverse wants

August 1, 2008

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

Source: FIRSTLINE

Is all-natural the latest trend?

August 1, 2008

The use of green products is on the rise.

Source: FIRSTLINE

Are clients spending more—or less?

August 1, 2008

Pets still need care even when times are tight.

Source: FIRSTLINE

What clients want

August 1, 2008

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Source: FIRSTLINE

Client communication: More important than ever

August 1, 2008

When clients face tough money choices, you'll need to be prepared to explain the care their pets need.

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

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