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Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.
Pet owner diversity calls for creative client service.
Pets still need care even when times are tight.
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
The use of green products is on the rise.
When clients face tough money choices, you'll need to be prepared to explain the care their pets need.
These case studies show how to strengthen your relationships with clients and grow your practice.
How do we tell clients we can't help them when they can't pay for the care their pet receives?
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