Say you're sorry September 1, 2006

Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.

What clients want August 1, 2008

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Are clients spending more—or less? August 1, 2008

Pets still need care even when times are tight.

Diverse clients, diverse wants August 1, 2008

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

Client communication: More important than ever August 1, 2008

When clients face tough money choices, you'll need to be prepared to explain the care their pets need.

The changing face of clients August 1, 2008

Pet owner diversity calls for creative client service.

Is all-natural the latest trend? August 1, 2008

The use of green products is on the rise.

Bond clients for life July 1, 2008 By: Kristin Keeney

These case studies show how to strengthen your relationships with clients and grow your practice.

Solutions for abusive clients July 1, 2008 By: Sheila Grosdidier, BS, RVT

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?