Veterinary team members learn to manage conflict with pet owners - Firstline
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Client Conflict
Source: FIRSTLINE

7 tips to fill down times at your veterinary practice

April 1, 2014

The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.

Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

The VHMA Files: Simple steps to avoid legal storms in veterinary practice

January 1, 2014

Help avoid lawsuits by practicing good communication.

Source: DVM360 MAGAZINE

Unwanted kitten distribution and other absurd veterinary client accusations

December 1, 2013

Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: DVM360 MAGAZINE

Pyometra plus refusal to spay: A look at two veterinary cases

October 1, 2013

Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.

Source: DVM360 MAGAZINE

Veterinarians should provide more cost-effective pet healthcare

October 1, 2013

Insistence on the highest medical standards in every case is hurting the veterinary profession.

Source: FIRSTLINE

How to get through tough money talks with veterinary clients

October 1, 2013

Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.

Source: DVM360 MAGAZINE

OMG! It's the veterinary @client of the future #lookout

October 1, 2013

My new clients won't look up from their phones. My older clients won't shut up. I'm not sure which is worse.

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