BizQuiz: Can you temper team conflict? (Answer 5b) - Firstline
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BizQuiz: Can you temper team conflict? (Answer 5b)


5) B—Wrong.

People may not change their minds, but they can change their behaviors—especially if they’re getting in the way of high-quality medical care and client satisfaction. Ignoring problems only makes them worse, so it’s time for an open, honest conversation. Addressing a problem when it happens is a smart tactic, if you stay calm and keep the discussion focused on what just happened. Be sure to address the problem behavior rather than making the discussion personal.

If you or your co-worker are hot under the collar, wait until later when people are calm. This also gives you time to think through what you need to say to improve the situation.

Need some more tips to clamp down on team conflict? See the related links below.

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