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Source: FIRSTLINE

Team training tool: Sample veterinary technician expectation log

April 1, 2014

Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations

Source: FIRSTLINE

Why you work in veterinary medicine

February 1, 2014

Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.

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What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

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How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

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Taming your veterinary clinic's cat

September 1, 2013

Team members tame Teeter's totter issue with a special solution to manage this feline's mischief.

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Sample script: Asking your veterinary practice owner to open the books

August 7, 2013

Use this advice on how to talk about the practice's finances with your boss.

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5 reasons veterinary team members haven't gotten a raise yet

August 1, 2013

If you're waiting for your raise still, remember that many practice owners are also waiting eagerly to offer you one. Marianne Mallonee, CVPM, encourages you to offer the benefit of the doubt to practice owners who may be playing financial catch-up and consider these reasons for the delay:

Source: FIRSTLINE

Schedule tight, right in veterinary practice

August 1, 2013

A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?

Source: FIRSTLINE

The importance of being earnest with veterinary team members

August 1, 2013

Help team members understand profits, threats and change.

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