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Firstline Update
Exceed veterinary client expectations
FIRSTLINE - January 25, 2012
Personalized service pays off.
Veterinary technicians: Respect the kitty!
FIRSTLINE - January 18, 2012
Proper handling of feline patients makes the clinic a better place.
Veterinary team: You can combat Internet misinformation
FIRSTLINE - January 11, 2012
Clients will search the Web; direct them to dependable sources.
Top 10 dog, cat, and bird names in 2011
FIRSTLINE - January 5, 2012
Sorry, Fido and Spot—traditional pet names are out.
The role of veterinary team members in real-time care
FIRSTLINE - January 4, 2012
Make the best use of first and last contact with clients and keep the day moving.
Team quizzes
BizQuiz: Are you a toxic veterinary team member?
FIRSTLINE
Take this quiz to find out if you're part of the toxic problem at your veterinary practice.
BizQuiz: How toxic is your veterinary practice?
FIRSTLINE
Use this quiz to see how hazardous your veterinary practice is to your mental and emotional health.
Quiz: Are you at risk for compassion fatigue?
FIRSTLINE
Take this test to measure the emotional toll veterinary practice takes on you. Then get tips on how to take back your passion.
Myth-busting quiz: Spot the real holiday hazards
Pet Poison Helpline
Not all holiday goodies are bad for pets. Take this quiz to find out which items do and don't pose a poisonous threat to pets this time of year.
BreedQuiz: Do you know these noses?
FIRSTLINE
Can you tell the pedigree based off the nose? Test yourself with these five snouts.

Firstline's top 10
Top 10 ways to ace a dental appointment
Hit these points when checking the choppers.
FIRSTLINE
Hit these points when checking the choppers.
Top 10 signs that your veterinary practice is toxic
Do these describe your clinic? Let's hope not.
FIRSTLINE
Do these describe your clinic? Let's hope not.
Top 10 ways to impress clients
Does your clinic follow these steps?
FIRSTLINE
Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.
Top 10 ways to hold a disastrous team meeting
Why even bother bringing your staff together for the betterment of the clinic?
FIRSTLINE
If you want your team meetings to be a pointless waste of time, just follow these 10 easy steps.
Top 10 ways to burn professional bridges
Follow these tips and bring scorn upon yourself.
FIRSTLINE
Do you want to make a great impression and bond with your veterinary teammates? Then don't follow this advice!
Photo galleries
How to perform four oral regional nerve blocks
VETERINARY MEDICINE
Try these quick and easy pain management techniques for oral surgery.
Top 10 veterinary issues in 2011
DVM NEWSMAGAZINE
Revisit the topics that changed the veterinary profession in 2011.
Understanding the disease progression of abnormal hoof anatomy, Part 2
DVM NEWSMAGAZINE
How to meet the mathematical needs of the higher grades of laminitis.
Obtaining a skin scraping
VETERINARY MEDICINE
This technique is commonly used to identify mites such as Sarcoptes, Demodex, and Cheyletiella.
Performing skin surface cytology
VETERINARY MEDICINE
Skin cytology can help identify bacterial or Malassezia infection, as well as characterize inflammatory infiltrate.
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