http://veterinaryteam.dvm360.com/firstline/Most+Viewed/Article/list/46763 Most frequently viewed articles for the veterinary team on the Firstline Web site. 2013-05-25T06:01:03Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Highest-rated-cartoon-Water-fountain/ArticleStandard/Article/detail/599134?contextCategoryId=46763&ref=25 Read the week's highest-rated cartoon. 2009-05-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212009/599134null REMOTE http://veterinaryteam.dvm360.com/firstline/Veterinary+team/15-time-savers-for-the-whole-team/ArticleStandard/Article/detail/730677?contextCategoryId=46763&ref=25 Learn how to face your to-do list before it comes back to bite you. 2011-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282011/730677/veterinary_mouse_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-10-ways-to-make-your-patients-hate-you/ArticleStandard/Article/detail/728563?contextCategoryId=46763&ref=25 Why would you want your patients to like you? 2011-06-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262011/728563/veterinary_hate_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/7-morale-boosters-to-pump-up-your-practice/ArticleStandard/Article/detail/726642?contextCategoryId=46763&ref=25 These from-the-trenches tips are proven to lift veterinary team members' spirits. And they just might increase client satisfaction as well. After all, a happy staff equals a happy clinic. 2011-06-09T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242011/726642/veterinary_star_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242011/726642/veterinary_stars_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/The-5-most-difficult-veterinary-clients/ArticleStandard/Article/detail/726512?contextCategoryId=46763&ref=25 Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact. 2011-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242011/726512/veterinary_kingthumbnail_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242011/726512/veterinary_king_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Managers-5-reasons-receptionists-hate-you/ArticleStandard/Article/detail/723704?contextCategoryId=46763&ref=25 Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures—created by attendees in continuing education courses on reception skills—and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team. 2011-05-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212011/723704/veterinary_yell_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-ways-to-enrich-patients-environment-at-your-prac/ArticleStandard/Article/detail/717802?contextCategoryId=46763&ref=25 Consider the five senses and create a peaceful practice environment for your stressed-out patients. 2011-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172011/717802/veterinary_newnewsenses_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Royal-BreedQuiz-Do-you-know-your-palace-pets/ArticleStandard/Article/detail/718144?contextCategoryId=46763&ref=25 Experiencing withdrawals now that Kate and William's wedding is over? Put on your royal thinking cap and test your knowledge of dog breeds and English royalty. 2011-04-26T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182011/718144/veterinary_dogking_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+Equine/BreedQuiz-Can-you-identify-these-4-horses/ArticleStandard/Article/detail/715084?contextCategoryId=46763&ref=25 Many horse breeds have a defining characteristic—such as a dishy face or a distinctive color. Study the trait pictured and see if you can determine the breed. Then test your knowledge by clicking the "next" button to see the answer. Start with the horse below. 2011-04-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715084/veterinary_horse_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715084/veterinary_horse_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Do-you-train-team-members-4-ways-to-do-it-well/ArticleStandard/Article/detail/715561?contextCategoryId=46763&ref=25 Training new hires is essential to your practice—and it's not always easy. Here are some tips for teaching old pros some new-hire training tricks. 2011-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715561/veterinary_train_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/6-heated-situations-Say-this-not-that/ArticleStandard/Article/detail/715555?contextCategoryId=46763&ref=25 Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames. 2011-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715555/veterinary_cool_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Image-Quiz-Can-you-clue-in-on-canine-anxiety/ArticleStandard/Article/detail/712606?contextCategoryId=46763&ref=25 Image Quiz: Can you clue in on canine anxiety? 2011-03-21T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/132011/712606null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/BizQuiz-Are-you-a-toxic-veterinary-team-member/ArticleStandard/Article/detail/706225?contextCategoryId=46763&ref=25 Take this quiz to find out if you're part of the toxic problem at your veterinary practice. 2011-02-03T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062011/706225null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-5-household-items-toxic-to-cats/ArticleStandard/Article/detail/705603?contextCategoryId=46763&ref=25 Make sure your veterinary clients are aware of these everyday feline hazards. 2011-01-31T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062011/705603/veterinary_cattoxin_thumb_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062011/705603/veterinary_cattoxins_dvm_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/How-to-eliminate-gossip-in-your-veterinary-practic/ArticleStandard/Article/detail/702611?contextCategoryId=46763&ref=25 Everything you need—policies, sample scripts, advice—on how to establish a no-gossip policy at your veterinary practice. 2011-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032011/702611/veterinary_gossip_380_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Quizzes/Quiz-Are-you-at-risk-for-compassion-fatigue/ArticleStandard/Article/detail/703555?contextCategoryId=46763&ref=25 Take this test to measure the emotional toll veterinary practice takes on you. Then get tips on how to take back your passion. 2011-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032011/703555null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+Equine/Part-two-5-more-plants-toxic-to-horses/ArticleStandard/Article/detail/697054?contextCategoryId=46763&ref=25 Add these five plants to your veterinary watch list for flora that could be deadly to horses. 2010-11-22T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482010/697054/veterinary_thumb_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482010/697054/veterinary_yew_japan_lf_flash.png HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/BizQuiz-Test-the-true-color-of-your-temperament-at/ArticleStandard/Article/detail/695093?contextCategoryId=46763&ref=25 See what shade your—and your team members'—work temperament is with this short quiz. Then learn how to best blend with other shades by checking out a few colorful examples. 2010-11-12T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462010/695093null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/7-weird-client-requests/ArticleStandard/Article/detail/690605?contextCategoryId=46763&ref=25 Clients' requests can be downright bizarre sometimes. Just look at these outrageous stories readers shared with us. 2010-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412010/690605/veterinary_dog_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Fun+center%2Farticles/BreedQuiz-Do-you-know-these-noses/ArticleStandard/Article/detail/687398?contextCategoryId=46763&ref=25 Can you tell the pedigree based off the nose? Test yourself with these five snouts. 2010-09-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382010/687398/veterinary_nosequiz_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-talk-to-someone-you-cant-stand/ArticleStandard/Article/detail/672719?contextCategoryId=46763&ref=25 Patients depend on your lines of communication with co-workers, so keep them open. Here's how. 2010-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232010/672719/veterinary_hainer_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-10-ways-to-make-your-boss-hate-you/ArticleStandard/Article/detail/685006?contextCategoryId=46763&ref=25 Watch Shawn McVey explain how to get on your manager's bad side. 2010-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362010/685006/cvc_mcvey_list_flash_Small_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Data-Veterinary-team-members-salary-and-benefits-i/ArticleStandard/Article/detail/682341?contextCategoryId=46763&ref=25 The latest Firstline Team Trends Study lays out the numbers for salaries, benefits, and hourly wages for veterinary team members across the nation. 2010-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/332010/682341/Veterinary_Map380x240_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/3-client-videos-for-your-website/ArticleStandard/Article/detail/680012?contextCategoryId=46763&ref=25 Attract pet owners to your veterinary practice's website by embedding these videos. 2010-07-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302010/680012/veterinary_freevideo_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+Equine/Quiz-What-horse-breed-are-you/ArticleStandard/Article/detail/680059?contextCategoryId=46763&ref=25 Are you the strong, athletic type? Or are you more of a versatile, hardworking person? Take this quiz to discover which breed of horse your personality most resembles. 2010-07-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302010/680059/Quiz_250_160_horse_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Pain+Management+Center/Image-Quiz-Identifying-postoperative-pain-in-cats/ArticleStandard/Article/detail/676788?contextCategoryId=46763&ref=25 Can you spot the subtle signs of postoperative pain in cats? 2010-07-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272010/676788/CatPainPhotoA250x188_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/3-reasons-clients-dont-comply/ArticleStandard/Article/detail/422417?contextCategoryId=46763&ref=25 Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through. 2010-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172007/422417null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Step-by-step-Construct-a-custom-harness/ArticleStandard/Article/detail/674396?contextCategoryId=46763&ref=25 Turn a few simple materials into a supportive, customizable dog harness. 2010-06-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252010/674396/veterinary_harness_thumbnail_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252010/674396/veterinary_harness_sf_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Inspire-and-motivate-your-team/ArticleStandard/Article/detail/673683?contextCategoryId=46763&ref=25 Team members say these three things will pick up productivity and excite enthusiasm. 2010-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242010/673683/veterinary_dog_bone_sf_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-facts-about-employee-rights/ArticleStandard/Article/detail/673687?contextCategoryId=46763&ref=25 Many team members blindly stumble through issues of breaks, overtime pay, and family leave. Find out whether your practice gives you enough—or whether you expect too much. 2010-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242010/673687/veterinary_blindfold_380240_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-handout-7-summer-safety-tips-for-pets/ArticleStandard/Article/detail/671723?contextCategoryId=46763&ref=25 Teach clients the basics to keep pets hydrated, healthy, and happy this season. 2010-05-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/222010/671723/veterinary_cat_pool_sf_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/8-people-foods-that-are-toxic-to-pets/ArticleStandard/Article/detail/670931?contextCategoryId=46763&ref=25 Most clients have heard chocolate is poisonous to pets, but do they know that other common foods may also be toxic for dogs and cats? 2010-05-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212010/670931/veterinary_grape_th_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212010/670931/veterinary_grapes_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Co-worker-conflict-Can-you-read-these-8-physical-s/ArticleStandard/Article/detail/669656?contextCategoryId=46763&ref=25 If you feel caught off guard by run-ins with your team members, check out these body language photos to see what your co-workers are saying—even when they're not speaking. 2010-05-11T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202010/669656/Veterinary_bodylanguage_250_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/5-month-countdown-to-hosting-a-free-clinic/ArticleStandard/Article/detail/670643?contextCategoryId=46763&ref=25 This step-by-step checklist will help you give back to your community by hosting a free clinic for pets in need. 2010-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212010/670643null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/9-rules-for-avoiding-negative-karma/ArticleStandard/Article/detail/670261?contextCategoryId=46763&ref=25 Don't let bad karma come knocking at your practice's door. Institute these unofficial policies for preventing karmic payback. 2010-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202010/670261/VetTechKnockonDoors_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-feeling-guilty-about-cash-strapped-clients/ArticleStandard/Article/detail/668138?contextCategoryId=46763&ref=25 Shawn McVey says pet owners' financial situations aren't your business 2010-04-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182010/668138/mcvey_250160_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-throw-dogs-a-bone-FDA-says/ArticleStandard/Article/detail/667167?contextCategoryId=46763&ref=25 It's no secret that dogs like to chew on bones. But do your clients know they can be deadly? 2010-04-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182010/667167/veterinary_dog_bone_250160_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/7-from-the-trenches-ways-to-go-green-part-1/ArticleStandard/Article/detail/666088?contextCategoryId=46763&ref=25 Every day is Earth Day. Celebrate in style by following these green tips from your colleagues. 2010-04-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172010/666088/veterinary_paper_th_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172010/666088/veterinary_earth_sf_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Tick-trivia-A-clinical-quiz/ArticleStandard/Article/detail/664168?contextCategoryId=46763&ref=25 Test your knowledge of these little suckers and the diseases they transmit. 2010-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152010/664168null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Clinical-practice-veterinary-technician-specialtie/ArticleStandard/Article/detail/662725?contextCategoryId=46763&ref=25 The first certification tests could come as early as next year. 2010-03-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/132010/662725/veterinary_AVTCP_250x160_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/4-top-questions-from-new-practice-managers/ArticleStandard/Article/detail/662319?contextCategoryId=46763&ref=25 Here are four of the most common questions new managers ask. 2010-03-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/132010/662319/veterinary_speakup_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/5-client-handouts-Zoonoses-to-know-about/ArticleStandard/Article/detail/660235?contextCategoryId=46763&ref=25 Help clients learn about the basics of zoonotic diseases and parasites with these five handouts on toxoplasmosis, hookworms, tapeworms, roundworms, and Lyme disease. 2010-03-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102010/660235null HTML http://veterinaryteam.dvm360.com/firstline/Feline+Center/Photo-gallery-How-to-make-a-cat-restraining-bag-st/ArticleStandard/Article/detail/661548?contextCategoryId=46763&ref=25 Photo gallery: How to make a cat-restraining bag (step 1) 2010-03-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122010/661548/veterinary_kitty_bag_th_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122010/661548/veterinary_cat_bag_250160_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Chart-6-zoonoses-you-should-know----Hookworm-infec/ArticleStandard/Article/detail/661210?contextCategoryId=46763&ref=25 This in-depth chart of six common zoonoses is just in time for the spring parasite explosion. 2010-03-12T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112010/661210null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/4-reasons-patients-should-see-techs-instead-of-vet/ArticleStandard/Article/detail/662018?contextCategoryId=46763&ref=25 When clients schedule appointments with technicians instead of veterinarians, everyone wins. Find out if your practice could benefit from starting technician appointments. 2010-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122010/662018null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Photo-gallery-Can-dogs-get-stoned-Pet-ingestion-of/ArticleStandard/Article/detail/658847?contextCategoryId=46763&ref=25 Most incidents involve dogs that accidentally ingest drugs left out in the home. 2010-02-25T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092010/658847/veterinary_marijuana_250_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/BizQuiz-Are-you-a-great-employee/ArticleStandard/Article/detail/656234?contextCategoryId=46763&ref=25 Find out whether you're an indispensable employee, an adequate assistant, or a terrible team member. 2010-02-11T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072010/656234/veterinary_employee_good250_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Step-by-step-photo-gallery-How-to-place-a-cephalic/ArticleStandard/Article/detail/656537?contextCategoryId=46763&ref=25 Follow these steps to place a cephalic catheter 2010-02-10T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072010/656537/veterinary_Catheter_th_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072010/656537/veterinary_catheter_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Fluid-therapy-Calculating-the-rate-and-choosing-th/ArticleStandard/Article/detail/655535?contextCategoryId=46763&ref=25 This article provides an overview of how fluid is normally distributed in the body, what types of fluids can be given to correct any fluid imbalances, and how to calculate the volume of fluid needed for each dehydrated patient. 2010-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062010/655535null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Three-tips-to-overcome-social-loafing/ArticleStandard/Article/detail/655466?contextCategoryId=46763&ref=25 Lots of team members everywhere experience social loafing--and many don?t even know it. 2010-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062010/655466null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/8-ways-to-make-clients-loathe-you/ArticleStandard/Article/detail/656928?contextCategoryId=46763&ref=25 Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite. 2010-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072010/656928null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Surgical-veterinary-technician-specialty-announced/ArticleStandard/Article/detail/654092?contextCategoryId=46763&ref=25 NAVTA reports that the Academy of Veterinary Surgical Technicians has been established. 2010-01-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/052010/654092/Veterinary_TechnicianSpecialtyDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-Technician-Assistant-certification-in-t/ArticleStandard/Article/detail/652757?contextCategoryId=46763&ref=25 NAVTA has created a certification process and is prepared to approve schools. 2010-01-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042010/652757/CertifyTechnicianAssistant_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-handouts-Adult-pet-folder/ArticleStandard/Article/detail/652302?contextCategoryId=46763&ref=25 Create an adult pet kit to help educate your clients about recommended wellness care for their adult pets. 2010-01-18T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042010/652302null HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/5-top-client-questions-answered/ArticleStandard/Article/detail/653139?contextCategoryId=46763&ref=25 The barrage of queries can be head spinning. Keep your responses straight by following this advice. 2010-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042010/653139/veterianry_declaw_250160_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/8-ways-to-earn-the-respect-you-deserve/ArticleStandard/Article/detail/648184?contextCategoryId=46763&ref=25 Try this approach to reaching big-dog respect levels. It can help you love your veterinary hospital job—and the people who come with it—again. 2009-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502009/648184/Veterinary_RespectDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-gifts-for-clients-and-patients/ArticleStandard/Article/detail/648170?contextCategoryId=46763&ref=25 An attentive voice, a giving hand, and a dignified ear are on every client and patient's wishlist this year. 2009-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502009/648170null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Team-members-Improve-your-patient-care/ArticleStandard/Article/detail/641776?contextCategoryId=46763&ref=25 These Firstline Challenge activities will help you keep pets healthier. 2009-11-13T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/641776/Veterinary_ChallengeDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-ways-to-show-clients-the-value/ArticleStandard/Article/detail/640440?contextCategoryId=46763&ref=25 A tightly honed message helps ensure clients see the value of your care. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640440null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Talking-to-clients-Can-my-pet-get-H1N1/ArticleStandard/Article/detail/635421?contextCategoryId=46763&ref=25 Answer clients' biggest flu question with confidence. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635421null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Quiz-What-dog-breed-would-you-be-Work-edition/ArticleStandard/Article/detail/639693?contextCategoryId=46763&ref=25 Sniff out the canine that best suits your work ethic with this quick and fun quiz. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/639693/veterinary_dvm_workquiz_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/6-ways-to-ward-off-H1N1-at-work/ArticleStandard/Article/detail/635415?contextCategoryId=46763&ref=25 Take these steps to protect yourself against the flu. 2009-10-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635415/veterinary_cold_wd_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-success-Follow-the-Rule-of-3/ArticleStandard/Article/detail/634061?contextCategoryId=46763&ref=25 Follow this simple rule to avoid long client wait times. 2009-10-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/634061null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/October-iFirstlinei-Challenge-topic-Team-building/ArticleStandard/Article/detail/634780?contextCategoryId=46763&ref=25 Complete the activities listed below to foster strong bongs with your co-workers. 2009-10-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/634780null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Join-the-iFirstlinei-Challengemdashand-win/ArticleStandard/Article/detail/633509?contextCategoryId=46763&ref=25 This free program helps team members improve themselves and the practice—and maybe win an iPod Touch. 2009-10-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/633509/Veterinary_ChallengeDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-win-an-iPod-Touch/ArticleStandard/Article/detail/641722?contextCategoryId=46763&ref=25 Enter the Firstline Challenge by posting a blog on the dvm360.com community and you could win an iPod Touch or Shuffle. Here's what to do. 2009-10-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/641722/Veterinary_iPodDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-unexpected-dangers-in-your-clinic/ArticleStandard/Article/detail/630859?contextCategoryId=46763&ref=25 Germs are everywhere in your veterinary facility. Sometimes they hide in places you might not realize. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402009/630859/veterinary_sponge_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-keep-meticulous-medical-records/ArticleStandard/Article/detail/635163?contextCategoryId=46763&ref=25 It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635163/veterinary_record_keeping_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Forget-us-vs-them/ArticleStandard/Article/detail/635162?contextCategoryId=46763&ref=25 Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635162/Veterinary_TurfWarDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Fecals-arent-the-only-use-for-all-that-dog-poop/ArticleStandard/Article/detail/628782?contextCategoryId=46763&ref=25 A dog park in Ithaca, N.Y., is trying to turn collected dog waste into usable compost. 2009-09-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/392009/628782/veterinary_fecal_sample_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-spread-the-word-about-your-skills/ArticleStandard/Article/detail/175473?contextCategoryId=46763&ref=25 Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this? 2009-09-18T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Why-your-doctor-wants-you-to-go-to-San-Diego/ArticleStandard/Article/detail/627512?contextCategoryId=46763&ref=25 Firstline Live with Dr. Ernie Ward in San Diego is your solution for boosting productivity and profitability. 2009-09-17T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627512/veterinary_firstline_live_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-confront-co-workers-without-the-drama/ArticleStandard/Article/detail/627614?contextCategoryId=46763&ref=25 Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627614null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-surveillance-Whos-watching-you/ArticleStandard/Article/detail/627612?contextCategoryId=46763&ref=25 More and more practices are using video surveillance. Here's what you need to know about being filmed at work. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627612null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Real-clients-reveal-why-they-love-their-veterinary/ArticleStandard/Article/detail/627611?contextCategoryId=46763&ref=25 Real clients share what keeps them going back to their practices. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627611/Veterinary_0909_love_DVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Veterinary-technician-discovers-new-parasite/ArticleStandard/Article/detail/616338?contextCategoryId=46763&ref=25 A routine fecal exam leads to an extraordinary find. 2009-08-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/616338/Veterinary_Chicken_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Benefits-and-pay-Making-a-slow-upward-climb/ArticleStandard/Article/detail/617640?contextCategoryId=46763&ref=25 While average earnings are up from years past, 2009 isn't a banner year for team pay. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617640null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Form-Senior-wellness-report-card/ArticleStandard/Article/detail/608514?contextCategoryId=46763&ref=25 Pets are never too old to make the grade. Send this wellness report card home with your next senior patient. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608514null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-handout-Important-reasons-to-spay-or-neuter/ArticleStandard/Article/detail/608559?contextCategoryId=46763&ref=25 Use this form to educate clients and encourage them to spay or neuter their pet. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608559null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/4-ways-to-botch-senior-care/ArticleStandard/Article/detail/612163?contextCategoryId=46763&ref=25 Avoid these common senior care missteps. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612163null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Make-yourself-essential/ArticleStandard/Article/detail/612162?contextCategoryId=46763&ref=25 How to become a must-have employee. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612162null XML http://veterinaryteam.dvm360.com/firstline/Dermatology/Dermatology-quiz-for-technicians-and-team-members/ArticleStandard/Article/detail/600454?contextCategoryId=46763&ref=25 Can team members help catch dermatologic cases by identifying which itch is which? Look at these four photos to see. 2009-06-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/222009/600454/Veterinary_DermDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Change-is-happening-Is-your-team-ready/ArticleStandard/Article/detail/602801?contextCategoryId=46763&ref=25 Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602801/Veterinary_ChameleonDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/7-deadly-sentences/ArticleStandard/Article/detail/602784?contextCategoryId=46763&ref=25 See what sinful statements you may be making—and what you should say instead. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602784/Veterinary_Deadly_Sentences_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Dermatology/Give-the-skinny-on-dermatology/ArticleStandard/Article/detail/602928?contextCategoryId=46763&ref=25 Answer clients' burning questions. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602928null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Problem-employees-Is-it-you-or-them/ArticleStandard/Article/detail/597477?contextCategoryId=46763&ref=25 Pinpoint—and help—the real trouble team members in your practice. 2009-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192009/597477/Veterinary_ProbEmployeeDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-costs-affordable/ArticleStandard/Article/detail/592039?contextCategoryId=46763&ref=25 Invaluable health care at a cost clients like. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152009/592039/veterinary_affordable_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Master-problem-sheets/ArticleStandard/Article/detail/590546?contextCategoryId=46763&ref=25 Forms to make record-keeping easier. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590546null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/5-ways-to-improve-patient-care/ArticleStandard/Article/detail/592044?contextCategoryId=46763&ref=25 Expert tips to boost your skills. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152009/592044/Veterinary_Patient_Care_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-tolerance-commandments/ArticleStandard/Article/detail/584317?contextCategoryId=46763&ref=25 Make a pact not to judge clients. 2009-03-02T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/584317null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Different-strokes-for-different-communication-styl/ArticleStandard/Article/detail/580961?contextCategoryId=46763&ref=25 When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072009/580961/VeterinaryStrokes_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-read-clients-minds/ArticleStandard/Article/detail/576262?contextCategoryId=46763&ref=25 Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how. 2009-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042009/576262/VeterinaryWinkSmileNod_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Rescue-story-The-luckiest-Penny/ArticleStandard/Article/detail/576258?contextCategoryId=46763&ref=25 See how one copper-colored pit bull charmed an entire practice and found her own pot of gold—a loving family. 2009-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042009/576258/veterinary_penny_TEAM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Overcome-4-common-client-excuses/ArticleStandard/Article/detail/571505?contextCategoryId=46763&ref=25 You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns. 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571505/Veterinary_ExcusesDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Frugal-rewards/ArticleStandard/Article/detail/559206?contextCategoryId=46763&ref=25 Looking for perks that don't break the bank? Then check out these results: Cost-effective extras that both you and your practice will find beneficial. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559206null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-ways-to-work-smarter/ArticleStandard/Article/detail/529607?contextCategoryId=46763&ref=25 Take charge of the problems that swamp your practice and make it a brighter day for your team. 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292008/529607/rainsundog_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/10-ways-to-lose-a-client/ArticleStandard/Article/detail/621006?contextCategoryId=46763&ref=25 There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing. 2007-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352009/621006null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-Fishy-phrases-that-isolate-clients/ArticleStandard/Article/detail/402239?contextCategoryId=46763&ref=25 What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers. 2007-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062007/402239/fish_flash.JPG XML http://veterinaryteam.dvm360.com/firstline/Diagnostic+Center/Blood-tests-10-smart-responses-to-clients-question/ArticleStandard/Article/detail/372475?contextCategoryId=46763&ref=25 Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK. 2006-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382006/372475/bloodtest_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382006/372475null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Are-you-chasing-off-clients/ArticleStandard/Article/detail/358664?contextCategoryId=46763&ref=25 Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed. 2006-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292006/358664/areyouT_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292006/358664/areyou_flash.jpg XML