http://veterinaryteam.dvm360.com/firstline/Working+with+doctors/Article/list/46627 dvm360.com offers advice for receptionists, technicians, managers, and assistants to improve their communication skills and educate pet owners. Interactive tools provide solutions to the challenges veterinary teams face every day. 2009-11-21T09:59:32Z http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Leaders-who-lose-their-confidence-more-apt-to-lose/ArticleStandard/Article/detail/642635?contextCategoryId=46627&ref=25 New research shows how feelings of self-worth are tied to workplace behavior. 2009-11-18T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/472009/642635null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Minimize-client-waiting/ArticleStandard/Article/detail/638272?contextCategoryId=46627&ref=25 Eliminate lag time with flex scheduling. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/638272null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-speed-up-slow-doctors/ArticleStandard/Article/detail/640436?contextCategoryId=46627&ref=25 How to speed up a slow doctor. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640436null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/3-signs-your-schedule-is-broken/ArticleStandard/Article/detail/640439?contextCategoryId=46627&ref=25 Scheduling woes can leave clients and team members in tatters. Fix them with these strategies. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640439/Veterinary_ScheduleDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-signs-youre-working-for-a-bully/ArticleStandard/Article/detail/636086?contextCategoryId=46627&ref=25 You could damage your career by working for a boss who pushes you around. 2009-10-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/636086/veterinary_bad_boss_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-I-tackled-a-fierce-conversation-with-my-boss/ArticleStandard/Article/detail/635784?contextCategoryId=46627&ref=25 I had to get real with the practice owner to save to save our working relationship—and change the negative atmosphere lingering in the practice. 2009-10-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635784null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinarians-wouldnt-make-it-without-you/ArticleStandard/Article/detail/632690?contextCategoryId=46627&ref=25 Take heart: One doctor says her team is her best investment 2009-10-08T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412009/632690null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Part-time-work-for-full-time-pay-mdash-its/ArticleStandard/Article/detail/635169?contextCategoryId=46627&ref=25 Amy offers advice on equity in pay. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635169null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Medical-records-Get-doctors-to-comply/ArticleStandard/Article/detail/631546?contextCategoryId=46627&ref=25 To help veterinarians complete medical records in a timely manner, follow these tips. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412009/631546null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Your-role-with-referrals/ArticleStandard/Article/detail/627626?contextCategoryId=46627&ref=25 What can team members do to help veterinarians as they refer more cases? 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627626/Veterinary_letters_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Being-micromanaged-Heres-Mark-Oppermans-advice/ArticleStandard/Article/detail/609701?contextCategoryId=46627&ref=25 You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want. 2009-07-08T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282009/609701null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/The-buzz-about-Firstline-Live/ArticleStandard/Article/detail/605034?contextCategoryId=46627&ref=25 Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/605034null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dr-Oscar-the-grouch/ArticleStandard/Article/detail/602925?contextCategoryId=46627&ref=25 When doctors turn sour, be sweet. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602925null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Experts-say-technicians-are-vital-to-anesthesia-pa/ArticleStandard/Article/detail/596675?contextCategoryId=46627&ref=25 In a recent summit, anesthesiologists highlight technicians' important role. 2009-05-05T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192009/596675/veterinary_anesthesia_tech_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Trends-Generational-interplay/ArticleStandard/Article/detail/598706?contextCategoryId=46627&ref=25 Lacey heard the tell-tale chirp from her cell phone. 2009-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/dvm/212009/598706/DVM_veterinarynews_generational_interplay_flash.s_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Which-shift-gets-the-short-end-of-the-stick/ArticleStandard/Article/detail/593122?contextCategoryId=46627&ref=25 Study pegs evening supervisors as bad bosses. 2009-04-28T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162009/593122/VeterinaryWearWolfNightShif_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Master-problem-sheets/ArticleStandard/Article/detail/590546?contextCategoryId=46627&ref=25 Forms to make record-keeping easier. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590546null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-conflict-with-new-associates/ArticleStandard/Article/detail/588359?contextCategoryId=46627&ref=25 Here are three tips for how to adapt to the new doctor—without fighting 2009-03-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122009/588359null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-struggling-to-find-supplies/ArticleStandard/Article/detail/584236?contextCategoryId=46627&ref=25 Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee will know where to look when asked for an "obscure" object. 2009-03-02T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/584236/Veterinary_Struggle_Chaos_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Silence-verbal-abuse/ArticleStandard/Article/detail/585558?contextCategoryId=46627&ref=25 Stop hurtful and embarrassing comments. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585558null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/I-dunno-isnt-an-answer/ArticleStandard/Article/detail/585563?contextCategoryId=46627&ref=25 Stop scrambling to find obscure objects. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585563null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-to-do-with-downtime/ArticleStandard/Article/detail/577964?contextCategoryId=46627&ref=25 The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity. 2009-01-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/052009/577964null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-forget-the-expenses/ArticleStandard/Article/detail/576256?contextCategoryId=46627&ref=25 Your veterinary practice pulls in a lot of money, but it costs a lot to keep it going. 2009-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042009/576256null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Exam-room-assistant-checklist-PDF/ArticleStandard/Article/detail/571745?contextCategoryId=46627&ref=25 Use this checklist to make sure you discuss necessary care recommendations with clients during visits. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571745null PDF http://veterinaryteam.dvm360.com/firstline/Forms/Exam-room-assistant-checklist/ArticleStandard/Article/detail/571746?contextCategoryId=46627&ref=25 Use this checklist to make sure you discuss necessary care recommendations with clients during visits. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571746null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Talk-is-cheapmdashand-more-valuable-than-money/ArticleStandard/Article/detail/564302?contextCategoryId=46627&ref=25 Bosses say communication is better than rewards at boosting team morale, according to a new study. 2008-11-06T05:00:00Z HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Im-afraid-I-work-for-a-sellout/ArticleStandard/Article/detail/566027?contextCategoryId=46627&ref=25 How can I keep my doctor focused on patients and not profits? 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/566027null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Not-just-a-desk-job/ArticleStandard/Article/detail/566030?contextCategoryId=46627&ref=25 What client service decisions are appropriate for receptionists to make independently? 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/566030null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Nix-mix-ups/ArticleStandard/Article/detail/565803?contextCategoryId=46627&ref=25 Check out this idea for keeping track of lab specimens. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565803null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Performance-reviews-Get-ready-to-shine/ArticleStandard/Article/detail/565810?contextCategoryId=46627&ref=25 Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565810/VeterinaryTeamReview_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-you-dont-have-a-formal-review/ArticleStandard/Article/detail/565811?contextCategoryId=46627&ref=25 Here's how to ask for an evaluation—and, in the meantime, initiate some positive feedback of your own. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565811null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Choose-your-own-attitude/ArticleStandard/Article/detail/560138?contextCategoryId=46627&ref=25 You're in charge of how you feel, so make the decision that you won't let circumstances get you down. 2008-10-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432008/560138null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Could-your-practice-offer-Google-worthy-perks/ArticleStandard/Article/detail/560136?contextCategoryId=46627&ref=25 Google's benefits are amazing—and amazingly costly. 2008-10-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432008/560136null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Taming-beastly-bosses/ArticleStandard/Article/detail/559202?contextCategoryId=46627&ref=25 Hiding behind your boss's lion's roar might be a timid kitten. Coax out your boss's softer side. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559202null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Signs-its-time-to-cut-and-run/ArticleStandard/Article/detail/559204?contextCategoryId=46627&ref=25 A few boss-related problems are best solved by finding a new boss. Here are a few examples. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559204null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/10-common-bad-boss-behaviors/ArticleStandard/Article/detail/559203?contextCategoryId=46627&ref=25 No matter the shape or size of your practice, odds are you share boss-related annoyances with other team members. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559203null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Frugal-rewards/ArticleStandard/Article/detail/559206?contextCategoryId=46627&ref=25 Looking for perks that don't break the bank? Then check out these results: Cost-effective extras that both you and your practice will find beneficial. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559206null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Youve-found-your-ideal-rewards-now-how-do-you-ask-/ArticleStandard/Article/detail/559207?contextCategoryId=46627&ref=25 When you've landed on the right ideas, it's time to suggest the potential perks to your boss. To be sure your manager listens to your proposal—and more importantly, accepts it—try following this seven-step plan 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559207null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Encouraging-your-boss-to-implement-payment-plans/ArticleStandard/Article/detail/550287?contextCategoryId=46627&ref=25 If your practice doesn't offer financial options, you could make championing them your pet project. Here's how. 2008-09-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382008/550287null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Say-good-riddance-to-your-bad-clients/ArticleStandard/Article/detail/551945?contextCategoryId=46627&ref=25 How do I convince a doctor that sometimes it's OK to fire clients? 2008-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/392008/551945null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Live-from-CVC-Central-Management-panel-discusses-p/ArticleStandard/Article/detail/544029?contextCategoryId=46627&ref=25 Denise Tumblin, Marianne Mallonee, and Monica Dixon Perry take audience questions. 2008-08-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/352008/544029null HTML http://veterinaryteam.dvm360.com/firstline/Front+Desk/Whats-keeping-you-up-at-night/ArticleStandard/Article/detail/529595?contextCategoryId=46627&ref=25 Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said: 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292008/529595null XML http://veterinaryteam.dvm360.com/firstline/Communication+Strategies/Patient-record-checklist/ArticleStandard/Article/detail/528988?contextCategoryId=46627&ref=25 Use these checklist to help update and ensure complete patient medical records. 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282008/528988/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282008/528988null PDF http://veterinaryteam.dvm360.com/firstline/Communication+Strategies/Sample-conflict-resolution-plan/ArticleStandard/Article/detail/529012?contextCategoryId=46627&ref=25 Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves. 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282008/529012null XML http://veterinaryteam.dvm360.com/firstline/Front+Desk/Are-you-prepared/ArticleStandard/Article/detail/525193?contextCategoryId=46627&ref=25 Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525193/prepared_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525193null XML http://veterinaryteam.dvm360.com/firstline/Ask+The+Experts/When-work-gets-personal/ArticleStandard/Article/detail/525190?contextCategoryId=46627&ref=25 Q. How do I set boundaries for employees' conversations while at work? 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525190/when_work_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525190null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/6-statements-that-burst-your-bubble/ArticleStandard/Article/detail/525180?contextCategoryId=46627&ref=25 Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525180/veterinary_bust_bubble_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Make-time-to-share/ArticleStandard/Article/detail/525188?contextCategoryId=46627&ref=25 Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection? 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525188/make_time_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525188null XML http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Count-pets-in-case-of-evacuation/ArticleStandard/Article/detail/525187?contextCategoryId=46627&ref=25 After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525187null XML http://veterinaryteam.dvm360.com/firstline/Professional+Growth/How-much-do-you-do/ArticleStandard/Article/detail/525181?contextCategoryId=46627&ref=25 You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525181/Veterinary_JobDescrip_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Coach-your-boss/ArticleStandard/Article/detail/460630?contextCategoryId=46627&ref=25 Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies. 2007-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/392007/460630/coach_thumb_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/392007/460630/managercoach_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+managers/Preparing-for-pivotal-conversations/ArticleStandard/Article/detail/551577?contextCategoryId=46627&ref=25 Tough issues call for tough talks. Using the right approach and communicating effectively will help you get on the same page—and get on with work and life. 2006-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/382008/551577null XML