http://veterinaryteam.dvm360.com/firstline/Working+with+team+members/Article/list/46626 dvm360.com offers advice for receptionists, technicians, managers, and assistants to improve their communication skills and educate pet owners. Interactive tools provide solutions to the challenges veterinary teams face every day. 2009-11-21T10:12:56Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-ways-to-keep-the-peace-at-your-practice/ArticleStandard/Article/detail/642323?contextCategoryId=46626&ref=25 Adopt one of these personalities to negotiate your way to workplace Nirvana. 2009-11-17T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472009/642323/veterinary_twitter_birds_wd_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Time-off-request-form/ArticleStandard/Article/detail/638292?contextCategoryId=46626&ref=25 Simplify scheduling requests with this sample time-off sheet. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/638292null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Minimize-client-waiting/ArticleStandard/Article/detail/638272?contextCategoryId=46626&ref=25 Eliminate lag time with flex scheduling. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/638272null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Sample-script-Dont-be-a-Scrooge-with-time-off-requ/ArticleStandard/Article/detail/640437?contextCategoryId=46626&ref=25 How to handle the time-off talk. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640437null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/3-signs-your-schedule-is-broken/ArticleStandard/Article/detail/640439?contextCategoryId=46626&ref=25 Scheduling woes can leave clients and team members in tatters. Fix them with these strategies. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640439/Veterinary_ScheduleDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-signs-youre-working-for-a-bully/ArticleStandard/Article/detail/636086?contextCategoryId=46626&ref=25 You could damage your career by working for a boss who pushes you around. 2009-10-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/636086/veterinary_bad_boss_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/6-ways-to-ward-off-H1N1-at-work/ArticleStandard/Article/detail/635415?contextCategoryId=46626&ref=25 Take these steps to protect yourself against the flu. 2009-10-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635415/veterinary_cold_wd_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Join-the-iFirstlinei-Challengemdashand-win/ArticleStandard/Article/detail/633509?contextCategoryId=46626&ref=25 This free program helps team members improve themselves and the practice—and maybe win an iPod Touch. 2009-10-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/633509/Veterinary_ChallengeDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinarians-wouldnt-make-it-without-you/ArticleStandard/Article/detail/632690?contextCategoryId=46626&ref=25 Take heart: One doctor says her team is her best investment 2009-10-08T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412009/632690null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Managers-Take-action/ArticleStandard/Article/detail/635171?contextCategoryId=46626&ref=25 Here are three ways to help your team work together more cohesively. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635171/veterinary_team_piece_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-unexpected-dangers-in-your-clinic/ArticleStandard/Article/detail/630859?contextCategoryId=46626&ref=25 Germs are everywhere in your veterinary facility. Sometimes they hide in places you might not realize. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402009/630859/veterinary_sponge_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Generational-questionnaire/ArticleStandard/Article/detail/631954?contextCategoryId=46626&ref=25 Use this form at your next team meeting to help bridge the generation gap. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412009/631954null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Terminating-team-turf-wars/ArticleStandard/Article/detail/630413?contextCategoryId=46626&ref=25 If your practice faces rivalries between doctors and staff and older and younger generations, read this. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402009/630413/Veterinary_Share_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-E-collars-handy/ArticleStandard/Article/detail/635167?contextCategoryId=46626&ref=25 Clinic offers organization tip. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635167null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Forget-us-vs-them/ArticleStandard/Article/detail/635162?contextCategoryId=46626&ref=25 Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635162/Veterinary_TurfWarDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Part-time-work-for-full-time-pay-mdash-its/ArticleStandard/Article/detail/635169?contextCategoryId=46626&ref=25 Amy offers advice on equity in pay. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635169null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Always-know-where-your-needles-are/ArticleStandard/Article/detail/635168?contextCategoryId=46626&ref=25 See how one clinic keeps track of needles and sringes. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635168null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Women-can-keep-secrets-for-just-47-hours/ArticleStandard/Article/detail/630458?contextCategoryId=46626&ref=25 Most women believe they are trustworthy, but many can?t resist the temptation of revealing secrets. 2009-09-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/402009/630458null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-the-nurse-shortage-could-mean-for-the-veterin/ArticleStandard/Article/detail/625678?contextCategoryId=46626&ref=25 Recent graduates are leaving the nursing field after being met with overwhelming challenges. Could your team members do the same? 2009-09-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/372009/625678/veterinary_revolving_door_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-confront-co-workers-without-the-drama/ArticleStandard/Article/detail/627614?contextCategoryId=46626&ref=25 Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627614null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Firstline-Live-2009-Editors-favorite-tip/ArticleStandard/Article/detail/623349?contextCategoryId=46626&ref=25 Here's how to deal with perpetually late employees. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362009/623349/Veterinary-Time_flash.gif HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Should-your-practice-install-video-surveillance/ArticleStandard/Article/detail/622344?contextCategoryId=46626&ref=25 Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352009/622344/VeterinarySurveilance_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Getting-naysayers-on-board/ArticleStandard/Article/detail/622275?contextCategoryId=46626&ref=25 Some team members always seem to shoot down ideas. Here's how to turn those objectors into supporters. 2009-08-28T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352009/622275/veterinary_yes_home_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-Online-client-forms/ArticleStandard/Article/detail/620366?contextCategoryId=46626&ref=25 Posting client forms online saves pet owners' time and yours. 2009-08-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/342009/620366null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-A-front-desk-tactic-for-efficiency/ArticleStandard/Article/detail/619061?contextCategoryId=46626&ref=25 Receptionists can play a part in preventing too much overtime and too much downtime. 2009-08-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/332009/619061null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Who-are-Firstline-readers/ArticleStandard/Article/detail/617638?contextCategoryId=46626&ref=25 Here's a quick snapshot of the average Firstline reader, according to our 2009 Team Trends Study. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617638null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Benefits-and-pay-Making-a-slow-upward-climb/ArticleStandard/Article/detail/617640?contextCategoryId=46626&ref=25 While average earnings are up from years past, 2009 isn't a banner year for team pay. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617640null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/The-cost-of-clashing/ArticleStandard/Article/detail/617639?contextCategoryId=46626&ref=25 Conflict happens—and that's OK. But if it's not handled correctly, people and pets suffer. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617639/Veterinary_CostClash_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Love-em-amp-leave-em/ArticleStandard/Article/detail/617636?contextCategoryId=46626&ref=25 Why team members are walking away from jobs they enjoy. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617636/Veterinary_MoneyHappiness_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Whats-your-financial-outcome/ArticleStandard/Article/detail/617630?contextCategoryId=46626&ref=25 The recession's ripple effect caused gray days. But the sun's still peeking through. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617630null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-stop-gossip/ArticleStandard/Article/detail/616486?contextCategoryId=46626&ref=25 When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice? 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/616486/Veterinary_GossipCat_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Duty-bound-What-do-team-members-do/ArticleStandard/Article/detail/617634?contextCategoryId=46626&ref=25 Find out your primary job responsibilities by position. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617634null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-to-do-when-someone-goes-diva-by-Shawn-McVey/ArticleStandard/Article/detail/615425?contextCategoryId=46626&ref=25 Dethrone your drama queens and kings. 2009-07-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312009/615425/veterinary_diva_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-blog-Role-playing-done-right/ArticleStandard/Article/detail/613776?contextCategoryId=46626&ref=25 Role-playing doesn't have to be hokey or scary. Here's how to do it right 2009-07-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302009/613776null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/PsstGossip-is-good-for-your-health/ArticleStandard/Article/detail/607533?contextCategoryId=46626&ref=25 Gab sessions reduce stress and anxiety. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/607533/Veterinary_Gossip_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/6-ways-to-break-through-to-your-boss/ArticleStandard/Article/detail/612166?contextCategoryId=46626&ref=25 Talk so your boss will listen. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612166null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Go-with-the-group-Its-good-for-your-individuality/ArticleStandard/Article/detail/606642?contextCategoryId=46626&ref=25 Being part of an institution like veterinary medicine helps you grow into yourself. 2009-06-25T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/606642/Veterinary_group_individ_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Worst-way-to-announce-changes-to-the-team/ArticleStandard/Article/detail/606258?contextCategoryId=46626&ref=25 Avoid this snafu when telling team members about new practice protocols. 2009-06-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/606258null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-How-to-send-e-mail-reminders/ArticleStandard/Article/detail/604123?contextCategoryId=46626&ref=25 Follow these simple step-by-step instructions to convert phone-call reminders into e-mails. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/604123null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/The-buzz-about-Firstline-Live/ArticleStandard/Article/detail/605034?contextCategoryId=46626&ref=25 Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/605034null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Emotional-stages-of-change/ArticleStandard/Article/detail/603735?contextCategoryId=46626&ref=25 An emotional outline of adaptation. 2009-06-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/603735null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/7-deadly-sentences/ArticleStandard/Article/detail/602784?contextCategoryId=46626&ref=25 See what sinful statements you may be making—and what you should say instead. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602784/Veterinary_Deadly_Sentences_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Work-in-a-50--employee-practice-Then-you-need-thes/ArticleStandard/Article/detail/600989?contextCategoryId=46626&ref=25 Here are ideas for reducing conflict and boosting efficiency on a large team. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/600989null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Youre-not-the-boss-of-me/ArticleStandard/Article/detail/602789?contextCategoryId=46626&ref=25 How to deal with dominant personalities. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602789null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Miffed-by-missed-fees/ArticleStandard/Article/detail/602795?contextCategoryId=46626&ref=25 What do you do about missed fees? 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602795null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-case-study-Constant-turnover/ArticleStandard/Article/detail/598445?contextCategoryId=46626&ref=25 Stop the revolving door. 2009-05-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202009/598445null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-case-study-The-blame-game/ArticleStandard/Article/detail/598360?contextCategoryId=46626&ref=25 When a problem happens over and over, step back and determine where the issue lies. Here's how. 2009-05-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202009/598360null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Will-work-for-tips/ArticleStandard/Article/detail/594682?contextCategoryId=46626&ref=25 Don't hear praise through the grapevine. 2009-05-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172009/594682/veterinary_tips_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Trends-Generational-interplay/ArticleStandard/Article/detail/598706?contextCategoryId=46626&ref=25 Lacey heard the tell-tale chirp from her cell phone. 2009-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/dvm/212009/598706/DVM_veterinarynews_generational_interplay_flash.s_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Problem-employees-Is-it-you-or-them/ArticleStandard/Article/detail/597477?contextCategoryId=46626&ref=25 Pinpoint—and help—the real trouble team members in your practice. 2009-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192009/597477/Veterinary_ProbEmployeeDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Funds-and-games/ArticleStandard/Article/detail/597475?contextCategoryId=46626&ref=25 Make a good time out of teaching employees about the bottom line with these four team-building contests. 2009-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192009/597475/Veterinary_Funds_Games_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-your-tastes-say-about-you/ArticleStandard/Article/detail/595224?contextCategoryId=46626&ref=25 Food preference is linked to one's career. 2009-04-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182009/595224/Veterinary_food_taste_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Which-shift-gets-the-short-end-of-the-stick/ArticleStandard/Article/detail/593122?contextCategoryId=46626&ref=25 Study pegs evening supervisors as bad bosses. 2009-04-28T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162009/593122/VeterinaryWearWolfNightShif_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Womanpower-Recognize-super-team-members/ArticleStandard/Article/detail/593119?contextCategoryId=46626&ref=25 Give deserving team members a pat on the back. 2009-04-13T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162009/593119null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-stop-fighting-with-your-co-workers/ArticleStandard/Article/detail/591195?contextCategoryId=46626&ref=25 When you and your team members just can't seem to get along, take a look at each others' style. 2009-04-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/591195null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Play-to-winmdashas-a-team/ArticleStandard/Article/detail/592032?contextCategoryId=46626&ref=25 Be a team player. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152009/592032null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Smoking-idea-left-me-fuming/ArticleStandard/Article/detail/589768?contextCategoryId=46626&ref=25 The idea that a hospital would condone employees smoking on the clock, leaves one reader fired up. 2009-03-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/132009/589768null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-conflict-with-new-associates/ArticleStandard/Article/detail/588359?contextCategoryId=46626&ref=25 Here are three tips for how to adapt to the new doctor—without fighting 2009-03-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122009/588359null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Mouthwash-The-answer-to-bad-clients-and-co-workers/ArticleStandard/Article/detail/585208?contextCategoryId=46626&ref=25 Unsavory encounters could literally leave a bad taste in your mouth. 2009-03-05T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585208/Veterinary_Mouthwash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-struggling-to-find-supplies/ArticleStandard/Article/detail/584236?contextCategoryId=46626&ref=25 Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee will know where to look when asked for an "obscure" object. 2009-03-02T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/584236/Veterinary_Struggle_Chaos_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Apples-to-apples/ArticleStandard/Article/detail/585576?contextCategoryId=46626&ref=25 See which bad seeds pollinate your practice. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585576null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Naughty-or-nice/ArticleStandard/Article/detail/585560?contextCategoryId=46626&ref=25 Don't give backhanded compliments. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585560/VeterinaryMeanBoss_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ripe-vs-rotten-team-members/ArticleStandard/Article/detail/585575?contextCategoryId=46626&ref=25 Is your team functional or dysfunctional? 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585575null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Opperman-responds/ArticleStandard/Article/detail/585557?contextCategoryId=46626&ref=25 An expert's tips to scheduling. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585557null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-deal-with-rotten-team-members/ArticleStandard/Article/detail/586900?contextCategoryId=46626&ref=25 Here are 5 unsavory types, and how to keep these bad apples from spoiling your team. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112009/586900/Veterinary_RottenAppleDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/10-ways-to-drive-your-team-nuts/ArticleStandard/Article/detail/582918?contextCategoryId=46626&ref=25 Lose your co-workers' goodwill—and respect—with these simple steps. 2009-02-23T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092009/582918null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dealing-with-Drama-Dharma/ArticleStandard/Article/detail/580478?contextCategoryId=46626&ref=25 Handle attention-seeking team members. 2009-02-09T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072009/580478null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Calm-front-desk-chaos/ArticleStandard/Article/detail/580272?contextCategoryId=46626&ref=25 Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility—and foster loyal clients. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/580272/veterinary_chaosTEAM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Light-a-fire-under-their-butts/ArticleStandard/Article/detail/580271?contextCategoryId=46626&ref=25 Team members have to pick up trash and pull weeds when taking time to smoke a cigarette. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/580271null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Reigning-in-the-bride/ArticleStandard/Article/detail/580266?contextCategoryId=46626&ref=25 What to do when wedding-obsessed employees start making mistakes. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/580266null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Different-strokes-for-different-communication-styl/ArticleStandard/Article/detail/580961?contextCategoryId=46626&ref=25 When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072009/580961/VeterinaryStrokes_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Making-reception-run-smoothly-is-everyones-respons/ArticleStandard/Article/detail/580273?contextCategoryId=46626&ref=25 Here's a position-by-position list of who should do what. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/580273null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Combine-and-conquer/ArticleStandard/Article/detail/580269?contextCategoryId=46626&ref=25 One clinic goes green and saves some green with eco-friendly tips. How to save paper, money, and the environment. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/580269null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-to-do-with-downtime/ArticleStandard/Article/detail/577964?contextCategoryId=46626&ref=25 The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity. 2009-01-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/052009/577964null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Exam-room-assistant-checklist-PDF/ArticleStandard/Article/detail/571745?contextCategoryId=46626&ref=25 Use this checklist to make sure you discuss necessary care recommendations with clients during visits. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571745null PDF http://veterinaryteam.dvm360.com/firstline/Forms/Exam-room-assistant-checklist/ArticleStandard/Article/detail/571746?contextCategoryId=46626&ref=25 Use this checklist to make sure you discuss necessary care recommendations with clients during visits. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571746null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Do-you-howl-growl-whine-or-purr/ArticleStandard/Article/detail/571793?contextCategoryId=46626&ref=25 Take this short quiz to find out your communication style. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571793/VeterinaryTalkCatsDogs_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Interactive-map-7-steps-to-a-well-oiled-workflow/ArticleStandard/Article/detail/571462?contextCategoryId=46626&ref=25 Follow these room-by-room tips to take wellness visits from start to finish in record time with record results. 2008-12-12T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571462/veterinary_workflow_flash_team_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Holiday-party-hopes-crushed/ArticleStandard/Article/detail/569732?contextCategoryId=46626&ref=25 Fewer fetes doesn't have to mean bad tidings, a new study says. 2008-12-04T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/492008/569732/Veterinary_________flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-to-approach-the-boss-about-team-conflict/ArticleStandard/Article/detail/571498?contextCategoryId=46626&ref=25 When should I go to my boss about a problem I'm having with a co-worker? 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571498null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-stop-quick-smoke-breaks/ArticleStandard/Article/detail/571497?contextCategoryId=46626&ref=25 How do you stop employees from stepping out for a "quick" smoke break? 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571497/veterinary_nosmoke_team_flash_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Make-goal-setting-a-team-project/ArticleStandard/Article/detail/571504?contextCategoryId=46626&ref=25 Set monthly budget goals to meet and get the entire team involved. 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571504null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-take-meetings-from-bland-to-brilliant/ArticleStandard/Article/detail/572322?contextCategoryId=46626&ref=25 Lift your team meetings out of the doldrums with these creative ideas. 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/572322null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Talking-like-cats-and-dogs/ArticleStandard/Article/detail/571509?contextCategoryId=46626&ref=25 When your team speaks, it might sound like a cacophony of meows and barks. Even if you're the lone feline-esque voice, you can still communicate. Just identify your verbal tendencies—as well as those of your co-workers—and strive to get along with the rest of the pack. 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571509null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Make-a-punctuality-pact-with-team-members/ArticleStandard/Article/detail/571500?contextCategoryId=46626&ref=25 How to handle chronic tardiness. 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571500/veterinary_contractTEAM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Loathe-team-meetings/ArticleStandard/Article/detail/571508?contextCategoryId=46626&ref=25 Hate is a strong word, but many employees truly do detest their staff-wide sit-downs. Learn to love team meetings. 2008-12-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571508/veterinary_angry_cat_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-ideas-for-a-smooth-holiday-take-off/ArticleStandard/Article/detail/565813?contextCategoryId=46626&ref=25 Coordinating vacations can be as intimidating as a security checkpoint. Avoid time-off turbulence by picking—and sticking to—one of these flight plans. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565813/Veterinary_Airplane_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/The-ABCs-of-inventory/ArticleStandard/Article/detail/565808?contextCategoryId=46626&ref=25 It's time to take stock of your supply situation. Are you neglecting the simple things? Go back to the basic building blocks, and you'll create a seamless system for tracking products and preserving profits. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565808/VeterinaryInventory_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Not-just-a-desk-job/ArticleStandard/Article/detail/566030?contextCategoryId=46626&ref=25 What client service decisions are appropriate for receptionists to make independently? 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/566030null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/B-I-N-G-O-for-go-getters/ArticleStandard/Article/detail/565801?contextCategoryId=46626&ref=25 Try this winning team-building activity. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565801null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Nix-mix-ups/ArticleStandard/Article/detail/565803?contextCategoryId=46626&ref=25 Check out this idea for keeping track of lab specimens. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565803null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Stop-social-loafing-Part-2/ArticleStandard/Article/detail/562177?contextCategoryId=46626&ref=25 Work gets done in a group when every individual is motivated. Here's how to get people going. 2008-10-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442008/562177null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Stop-social-loafing-Part-1/ArticleStandard/Article/detail/560802?contextCategoryId=46626&ref=25 When a group of team members gets together, less gets done. Why? Social loafing. Learn how to stop this efficiency-busting phenomenon. 2008-10-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432008/560802/VeterinaryLoaf1Team_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-Can-change-be-handled-gracefully/ArticleStandard/Article/detail/559800?contextCategoryId=46626&ref=25 Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil. 2008-10-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559800/VeterinaryMcVeyVid_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Its-National-Veterinary-Technician-Week/ArticleStandard/Article/detail/558005?contextCategoryId=46626&ref=25 National Report -- National Veterinary Technician Week begins today (Oct. 12), honoring veterinary technicians for their work. 2008-10-13T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/dvm/412008/558005null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-settle-for-second-rate/ArticleStandard/Article/detail/559195?contextCategoryId=46626&ref=25 It's better to be down a doctor than to hire a sub par associate. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559195null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-A-tale-of-two-tough-employees/ArticleStandard/Article/detail/559191?contextCategoryId=46626&ref=25 How do you deal with difficult co-workers? 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559191null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/10-common-bad-boss-behaviors/ArticleStandard/Article/detail/559203?contextCategoryId=46626&ref=25 No matter the shape or size of your practice, odds are you share boss-related annoyances with other team members. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559203null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Its-a-dirty-job/ArticleStandard/Article/detail/559197?contextCategoryId=46626&ref=25 Motivate team members to keep your practice clean with creative competitions. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559197null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-perfect-10/ArticleStandard/Article/detail/559155?contextCategoryId=46626&ref=25 Cut down on unnecessary sick days by offering team members monthly rewards. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559155null XML