http://veterinaryteam.dvm360.com/firstline/Working+with+clients/Article/list/46625 dvm360.com offers advice for receptionists, technicians, managers, and assistants to improve their communication skills and educate pet owners. Interactive tools provide solutions to the challenges veterinary teams face every day. 2009-11-21T09:58:09Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-veterinary-clients-coming-back/ArticleStandard/Article/detail/643104?contextCategoryId=46625&ref=25 Watch Dr. Kramer explain his top tip for client retention. 2009-11-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472009/643104/veterinary_heart_1209_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-dog-walk-a-day-keeps-old-age-at-bay/ArticleStandard/Article/detail/639415?contextCategoryId=46625&ref=25 Seniors who walk regularly with dogs reap many benefits. 2009-11-05T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/639415/veterinary_senior_health_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-you-can-do-to-help-strays-this-season/ArticleStandard/Article/detail/639046?contextCategoryId=46625&ref=25 Follow these winter safety tips for feral cats. 2009-11-03T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/639046/VeterinaryLostCatMicrochip_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Santa-and-his-elves-give-prime-pet-health/ArticleStandard/Article/detail/640435?contextCategoryId=46625&ref=25 Harness the holiday spirit to educate clients on pet health. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640435null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/How-to-start-a-successful-behavior-program/ArticleStandard/Article/detail/641737?contextCategoryId=46625&ref=25 This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/641737/weighin_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/641737null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Hello-Its-your-parasite-preventive-calling/ArticleStandard/Article/detail/640434?contextCategoryId=46625&ref=25 Cellular reminders increase client compliance. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640434null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-respond-to-client-fears-about-feline-diabet/ArticleStandard/Article/detail/638164?contextCategoryId=46625&ref=25 Ward off client worries about feline diabetes in the first few minutes after diagnosis. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/442009/638164null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-keep-chatty-clients-on-schedule/ArticleStandard/Article/detail/638273?contextCategoryId=46625&ref=25 Build in extra time for clients who like to talk. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/638273null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-ways-to-show-clients-the-value/ArticleStandard/Article/detail/640440?contextCategoryId=46625&ref=25 A tightly honed message helps ensure clients see the value of your care. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462009/640440null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Talking-to-clients-Can-my-pet-get-H1N1/ArticleStandard/Article/detail/635421?contextCategoryId=46625&ref=25 Answer clients' biggest flu question with confidence. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635421null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Minimize-client-waiting/ArticleStandard/Article/detail/638272?contextCategoryId=46625&ref=25 Eliminate lag time with flex scheduling. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/638272null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-pet-medication-reminder-handout/ArticleStandard/Article/detail/636174?contextCategoryId=46625&ref=25 Download and share this PDF handout to help clients remember to administer medications to pets at home. 2009-10-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/432009/636174null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Feline-diabetes-handout/ArticleStandard/Article/detail/636158?contextCategoryId=46625&ref=25 Download and share this handout as a PDF or customizable Word document to reassure worried clients that feline diabetes is a chronic but treatable condition. 2009-10-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/432009/636158null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Health-coverage-goes-to-the-dogs/ArticleStandard/Article/detail/636852?contextCategoryId=46625&ref=25 Cats represent only 10 percent of insured pets in America. 2009-10-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442009/636852/Veterinary_InsuranceDogs_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-You-wont-let-my-pet-die-will-you/ArticleStandard/Article/detail/636655?contextCategoryId=46625&ref=25 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM. 2009-10-26T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/442009/636655null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Pampered-pets-Owners-arent-likely-to-switch-brands/ArticleStandard/Article/detail/634520?contextCategoryId=46625&ref=25 Market data shows consumer spending on pet products holds steady compared to other key categories. 2009-10-21T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/422009/634520/veterinary_spending_100_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/422009/634520/FlashDVM360_trone_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/National-Breast-Cancer-Awareness-Month-is-for-pets/ArticleStandard/Article/detail/634060?contextCategoryId=46625&ref=25 Spread the word to educate clients on the deadly disease. 2009-10-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/634060/veterinary_pink_ribbon_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-success-Follow-the-Rule-of-3/ArticleStandard/Article/detail/634061?contextCategoryId=46625&ref=25 Follow this simple rule to avoid long client wait times. 2009-10-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/634061null HTML http://veterinaryteam.dvm360.com/firstline/Weight+Center/Study-analyzes-the-fight-against-pet-obesity/ArticleStandard/Article/detail/633879?contextCategoryId=46625&ref=25 Participate in a study to help raise awareness about the dangers of pet obesity—and possibly win $200 for your clinic. 2009-10-13T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/633879/VeterinaryObesity_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-start-a-pet-food-bank/ArticleStandard/Article/detail/629932?contextCategoryId=46625&ref=25 So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402009/629932null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Medical-records-for-emergencies/ArticleStandard/Article/detail/631859?contextCategoryId=46625&ref=25 Emergency medical records are arguably the most important records you'll keep. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412009/631859null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Pesky-pest-problem/ArticleStandard/Article/detail/635164?contextCategoryId=46625&ref=25 Make talking about fleas less uncomfortable. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635164null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-potential-pantry-pitfalls/ArticleStandard/Article/detail/630328?contextCategoryId=46625&ref=25 When opening a pet food bank, watch out for these challenges. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402009/630328null HTML http://veterinaryteam.dvm360.com/firstline/Client+Service/Pet-food-for-the-soul/ArticleStandard/Article/detail/635166?contextCategoryId=46625&ref=25 A team member's true story of starting a pet food pantry. 2009-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432009/635166null XML http://veterinaryteam.dvm360.com/firstline/Firstline+Update/Video-blog-Connect-with-clients-through-social-net/ArticleStandard/Article/detail/630485?contextCategoryId=46625&ref=25 Here's how to use Twitter and Facebook to your practice's—and clients'—advantage 2009-09-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402009/630485null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Bulletin-board-Sample-technician-profile/ArticleStandard/Article/detail/627651?contextCategoryId=46625&ref=25 Use these forms to teach clients about technicians' skills and your own team members. 2009-09-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627651null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/World-Rabies-Day-is-Sept-28/ArticleStandard/Article/detail/624257?contextCategoryId=46625&ref=25 Study shows that pet owners need more information about this fatal disease. 2009-09-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362009/624257null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/He-said-she-said-Which-dog-is-best/ArticleStandard/Article/detail/624112?contextCategoryId=46625&ref=25 An Australian study shows that dog owners often veer toward pooches of the opposite sex. 2009-09-03T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362009/624112/Veterinary_DogPref_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Free-dental-exams-increase-client-awareness/ArticleStandard/Article/detail/627615?contextCategoryId=46625&ref=25 Complimentary tooth checks increase the number of dental cleanings—and thus healthy pets. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627615/Veterinary_Toothbrush_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Real-clients-reveal-why-they-love-their-veterinary/ArticleStandard/Article/detail/627611?contextCategoryId=46625&ref=25 Real clients share what keeps them going back to their practices. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627611/Veterinary_0909_love_DVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Rehabilitation-defined/ArticleStandard/Article/detail/622037?contextCategoryId=46625&ref=25 This glossary provides the definitions of terms used in the article Creature Comfort. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352009/622037null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Connect-with-your-community-online-and-off/ArticleStandard/Article/detail/622377?contextCategoryId=46625&ref=25 The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352009/622377/Veterinary_TwitterSm_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Ask-Amy-Veterinary-assistant-asks-what-to-do-about/ArticleStandard/Article/detail/627613?contextCategoryId=46625&ref=25 A veterinary assistant in a college town seeks advice about how to educate young pet owners. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627613null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Give-cremations-a-personal-touch/ArticleStandard/Article/detail/627622?contextCategoryId=46625&ref=25 Give cremations a personal touch. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627622null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Why-your-food-trumps-pet-stores/ArticleStandard/Article/detail/627616?contextCategoryId=46625&ref=25 Here's your script for talking to clients about the importance of buying therapeutic pet food at your clinic—not a pet store. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627616null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Clients-No-1-complaint/ArticleStandard/Article/detail/627624?contextCategoryId=46625&ref=25 What's the best way to minimize the cash clash? 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382009/627624/Technician70GrandTEAM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-2009-The-psychology-of-phone-shoppe/ArticleStandard/Article/detail/621793?contextCategoryId=46625&ref=25 Understanding the brain's inner-workings will help you convert potential clients into perpetual ones. 2009-08-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352009/621793/Veterinary_Kramer_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-relations-secret-from-Marty-Becker-at-CVC-i/ArticleStandard/Article/detail/622517?contextCategoryId=46625&ref=25 What you say in the first 10 seconds can make or break a client bond. 2009-08-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/362009/622517null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Economics/Mobile-heart-health-tour-rolls-through-the-Midwest/ArticleStandard/Article/detail/621132?contextCategoryId=46625&ref=25 Free heart health screenings give dogs a place to heal on four wheels. 2009-08-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/352009/621132null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-Online-client-forms/ArticleStandard/Article/detail/620366?contextCategoryId=46625&ref=25 Posting client forms online saves pet owners' time and yours. 2009-08-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/342009/620366null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-A-front-desk-tactic-for-efficiency/ArticleStandard/Article/detail/619061?contextCategoryId=46625&ref=25 Receptionists can play a part in preventing too much overtime and too much downtime. 2009-08-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/332009/619061null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Rachael-Ray-giving-your-favorite-pet-charity-50K/ArticleStandard/Article/detail/618218?contextCategoryId=46625&ref=25 TV Star heads a bracket-based contest for worthy animal organizations—and you're the judge. 2009-08-11T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/332009/618218/Veterinary_CharityRay_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Guinea-pigs-set-to-be-the-new-trendy-pet/ArticleStandard/Article/detail/617251?contextCategoryId=46625&ref=25 A recently released movie has kids begging for guinea pigs. But are they ready for the commitment? 2009-08-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617251/Veterinary_Guinea_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Benefits-and-pay-Making-a-slow-upward-climb/ArticleStandard/Article/detail/617640?contextCategoryId=46625&ref=25 While average earnings are up from years past, 2009 isn't a banner year for team pay. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617640null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Practice-what-you-preach/ArticleStandard/Article/detail/617627?contextCategoryId=46625&ref=25 You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617627/Veterinary_CatMirror_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Eliminate-clients-sticker-shock/ArticleStandard/Article/detail/616485?contextCategoryId=46625&ref=25 Here are three ways to help clients afford care and keep pets at optimum health. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/616485null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Concern-for-clients-outweighs-personal-worries/ArticleStandard/Article/detail/617632?contextCategoryId=46625&ref=25 Team members seem more worried about pet owners than themselves during recession. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617632null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Whos-more-compliant/ArticleStandard/Article/detail/616174?contextCategoryId=46625&ref=25 See where you and your clients stand on getting the standard recommended care. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/616174null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Feline-heartworms-This-cats-got-your-tongue/ArticleStandard/Article/detail/617635?contextCategoryId=46625&ref=25 Team members don't know what to say to educate clients about feline heartworms. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617635/Veterinary_Kitten_250_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Do-as-I-say-not-as-I-do/ArticleStandard/Article/detail/617633?contextCategoryId=46625&ref=25 Who's more compliant: team members or clients? 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617633null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-pets-get-left-behind/ArticleStandard/Article/detail/617641?contextCategoryId=46625&ref=25 Pet abandonment is on the rise. Here's how you can help struggling clients and their animals. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617641null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Cross-the-digital-divide/ArticleStandard/Article/detail/617815?contextCategoryId=46625&ref=25 See which technologies team members say their practices use. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/332009/617815null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Whats-your-financial-outcome/ArticleStandard/Article/detail/617630?contextCategoryId=46625&ref=25 The recession's ripple effect caused gray days. But the sun's still peeking through. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617630null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Technology-nets-you-e-mazing-results/ArticleStandard/Article/detail/617628?contextCategoryId=46625&ref=25 Save time and money by tapping into your practice's technological potential. 2009-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617628null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dehydrated-dogs-might-not-drink/ArticleStandard/Article/detail/613934?contextCategoryId=46625&ref=25 Here's how to talk to dog owners about hydration. 2009-07-28T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312009/613934/Veterinary_Dehydrated_Dog_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-blog-Role-playing-done-right/ArticleStandard/Article/detail/613776?contextCategoryId=46625&ref=25 Role-playing doesn't have to be hokey or scary. Here's how to do it right 2009-07-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302009/613776null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Compulsive-tail-chasing-linked-to-high-cholesterol/ArticleStandard/Article/detail/613153?contextCategoryId=46625&ref=25 Talk to dog owners about obsessive behaviors. 2009-07-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302009/613153/Veteriary_TailChase_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Are-you-wired-to-be-a-people-personmdashor-not/ArticleStandard/Article/detail/610355?contextCategoryId=46625&ref=25 Brain matter may determine your sociability. 2009-07-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282009/610355/VeterinaryAnatomyBrain_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Twitter-can-makemdashor-breakmdashyour-reputation/ArticleStandard/Article/detail/610337?contextCategoryId=46625&ref=25 Proactive use of online social networks preserves your practice's standing with clients. 2009-07-13T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282009/610337/Veterinary_TwitterSm_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/All-about-microchipping/ArticleStandard/Article/detail/608556?contextCategoryId=46625&ref=25 Use this client education form to answer clients' questions about microchips. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608556null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-handout-Important-reasons-to-spay-or-neuter/ArticleStandard/Article/detail/608559?contextCategoryId=46625&ref=25 Use this form to educate clients and encourage them to spay or neuter their pet. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608559null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Teach-clients-about-feline-weight-loss/ArticleStandard/Article/detail/608550?contextCategoryId=46625&ref=25 Give this form to clients with overweight cats to help them understand the ins and outs of weight loss. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608550null HTML http://veterinaryteam.dvm360.com/firstline/Diagnostic+Center/Fliers-Junior-and-senior-wellness-testing/ArticleStandard/Article/detail/608518?contextCategoryId=46625&ref=25 These junior and senior wellness testing fliers promote your services to pet owners. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608518null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Inactive-client-letter/ArticleStandard/Article/detail/608573?contextCategoryId=46625&ref=25 Use this letter to uncover the reason a client stopped visiting your practice. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608573null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Winter-care-tips-for-your-pet/ArticleStandard/Article/detail/608561?contextCategoryId=46625&ref=25 Review these tips to keep pets safe and healthy during the fall and winter seasons. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608561null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Mystery-shopper-form/ArticleStandard/Article/detail/608558?contextCategoryId=46625&ref=25 Use this mystery shopper form to get critical feedback about your service. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608558null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Teach-clients-about-canine-weight-loss/ArticleStandard/Article/detail/608546?contextCategoryId=46625&ref=25 Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608546null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Under-the-influence/ArticleStandard/Article/detail/612169?contextCategoryId=46625&ref=25 What to do about intoxicated clients. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612169null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/You-left-a-paw-print-on-our-hearts/ArticleStandard/Article/detail/612173?contextCategoryId=46625&ref=25 DIY pet memorials. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612173null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-forgotten-feline-Grow-your-veterinary-practice/ArticleStandard/Article/detail/608934?contextCategoryId=46625&ref=25 Are the cats in your veterinary practice crying out for attention? Here's how you can help to meet their healthcare needs, attract the best cat-owning clients, and grow your practice. Everybody wins. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/282009/608934/veterinary_cover1_709_f_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-senior-wellness-letter/ArticleStandard/Article/detail/608325?contextCategoryId=46625&ref=25 Use this sample letter to introduce clients to your senior wellness program. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608325null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Emergency-expenses-arent-so-unexpected/ArticleStandard/Article/detail/612161?contextCategoryId=46625&ref=25 How to address emergency expenses. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612161null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Older-pets-health-is-in-your-hands/ArticleStandard/Article/detail/608303?contextCategoryId=46625&ref=25 Position-by-position senior care roles. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608303null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Watch-for-signs-of-trouble/ArticleStandard/Article/detail/612172?contextCategoryId=46625&ref=25 Keep up on heartworm compliance. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612172null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Wow-clients-on-a-tight-budget/ArticleStandard/Article/detail/612171?contextCategoryId=46625&ref=25 You don't need to splurge for valet parking to deliver elite service. Here are a few low-priced, premium ways to show pet owners you care. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612171/Veterinary_MoneyService_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Sample-script-Invest-in-each-exchange/ArticleStandard/Article/detail/612170?contextCategoryId=46625&ref=25 Make the most of a five-minute conversation. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/612170null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Need-to-save-time-Here-are-two-easy-ideas/ArticleStandard/Article/detail/607116?contextCategoryId=46625&ref=25 Team members are already texting and downloading forms, so why not put this technology to use in practice? 2009-06-29T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/607116null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-make-a-great-first-impression-with-clients/ArticleStandard/Article/detail/606242?contextCategoryId=46625&ref=25 Show pet owners the love and they'll keep coming back to your practice. 2009-06-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/606242null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-handout-Managing-your-pets-chronic-renal-di/ArticleStandard/Article/detail/606118?contextCategoryId=46625&ref=25 Download this PDF with explanations of the most common treatments for cats and dogs with chronic kidney disease. 2009-06-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/262009/606118null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Free-medical-care-for-epileptic-dogs/ArticleStandard/Article/detail/605569?contextCategoryId=46625&ref=25 FDA-regulated clinical trial continues to accept applicants. 2009-06-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/605569/Veterinary_Nerve_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-How-to-send-e-mail-reminders/ArticleStandard/Article/detail/604123?contextCategoryId=46625&ref=25 Follow these simple step-by-step instructions to convert phone-call reminders into e-mails. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/604123null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Practice-branding-Radio-ads-with-personality/ArticleStandard/Article/detail/602991?contextCategoryId=46625&ref=25 Take a cue from these memorable radio spots and show pet owners what your practice is all about. 2009-06-11T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602991/VeterinaryTeamMusic&Money_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personalizing-mass-client-e-mails/ArticleStandard/Article/detail/602630?contextCategoryId=46625&ref=25 Save time and money by sending personalized mass e-mails to clients. 2009-06-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602630null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Fast-fix-ups-for-less/ArticleStandard/Article/detail/601519?contextCategoryId=46625&ref=25 Quick and thrifty ideas to take your practice from blah to beautiful. 2009-06-08T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/601519/veterinary_tools_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Form-Compare-pet-insurance-plans/ArticleStandard/Article/detail/601926?contextCategoryId=46625&ref=25 Find the plan that's right for you, your practice, and your clients. 2009-06-05T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/601926null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Part-1-A-technicians-role-in-dermatologic-workups/ArticleStandard/Article/detail/601682?contextCategoryId=46625&ref=25 Technicians should be performing diagnostic tests, says Dr. Paul Bloom, DACVDM, DABVP, especially skin scrapings. 2009-06-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/601682null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Celebrate-National-Pet-Microchipping-Month-with-a-/ArticleStandard/Article/detail/601243?contextCategoryId=46625&ref=25 Get the microchip discussion going by letting clients know June is National Pet Microchipping Month. 2009-06-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/601243/veterinary_splash_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-combo-for-NSAID-compliance/ArticleStandard/Article/detail/602787?contextCategoryId=46625&ref=25 Guarantee follow-ups. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602787null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Pain-isnt-an-option/ArticleStandard/Article/detail/602794?contextCategoryId=46625&ref=25 Talk to clients about pain management. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602794null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Its-OK-to-name-drop/ArticleStandard/Article/detail/602791?contextCategoryId=46625&ref=25 Personalize your greetings. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602791null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Build-a-brand-in-5-steps/ArticleStandard/Article/detail/602783?contextCategoryId=46625&ref=25 How to develop your brand. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602783null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Give-the-skinny-on-dermatology/ArticleStandard/Article/detail/602928?contextCategoryId=46625&ref=25 Answer clients' burning questions. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602928null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-Insure-the-young/ArticleStandard/Article/detail/602788?contextCategoryId=46625&ref=25 Puppy and kitten insurance. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602788null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Give-back-with-a-purpose/ArticleStandard/Article/detail/602800?contextCategoryId=46625&ref=25 Brand story No. 1 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602800null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Show-dont-tell/ArticleStandard/Article/detail/602786?contextCategoryId=46625&ref=25 Brand story No. 2 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602786null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Help-clients-say-goodbye/ArticleStandard/Article/detail/599805?contextCategoryId=46625&ref=25 Sympathy cards show grieving clients you care. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/222009/599805null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Marketing-Put-your-stamp-on-pet-care/ArticleStandard/Article/detail/602802?contextCategoryId=46625&ref=25 Build a brand and create loyal clients. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602802/Veterinary_Branding_Stamp_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Yellow-pages-may-not-net-green/ArticleStandard/Article/detail/602792?contextCategoryId=46625&ref=25 Are phone books obsolete? 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602792null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Miffed-by-missed-fees/ArticleStandard/Article/detail/602795?contextCategoryId=46625&ref=25 What do you do about missed fees? 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602795null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Trust-me-you-can-boost-client-compliance/ArticleStandard/Article/detail/600424?contextCategoryId=46625&ref=25 Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care. 2009-05-28T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/222009/600424/Veterinary_MerleTeam_flash.jpg HTML