http://veterinaryteam.dvm360.com/firstline/Podcasts/Article/list/46082 Podcasts that offer continuing education messages for the veterinary support team. 2009-11-22T00:02:12Z http://veterinarycalendar.dvm360.com/avhc/Veterinary+team/Merial-EDU-Team-Meetings/ArticleStandard/Article/detail/499073?contextCategoryId=46082&ref=25 Click here to sign up for the latest Merial EDU Team Meeting podcast. 2008-11-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092008/499073null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-let-fees-escape-and-why-you-should-care/ArticleStandard/Article/detail/573160?contextCategoryId=46082&ref=25 Sheila Grosdidier shows you how to avoid missed charges, measure the amount your practice loses, and help your practice owner afford to pay you more. 2008-11-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/522008/573160null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-defuse-team-conflict/ArticleStandard/Article/detail/568889?contextCategoryId=46082&ref=25 In this Web seminar, you'll learn how to get a new perspective, make it safe to talk about disagreements, and resolve the issue with-or without-your manager. 2008-10-29T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/492008/568889null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Make-wellness-visits-exceptional/ArticleStandard/Article/detail/558435?contextCategoryId=46082&ref=25 Learn how to create a great first impression, build trust in the exam room, and follow up to lock in compliance. 2008-10-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/558435null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Lawsuits-Whats-the-teams-role/ArticleStandard/Article/detail/559384?contextCategoryId=46082&ref=25 Learn how to minimize clients' risks in your practice, protect the pets in your care and communicate effectively to head off lawsuits. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559384null HTML http://veterinaryteam.dvm360.com/firstline/Weight+Center/Pet-obesity-Whats-your-role/ArticleStandard/Article/detail/550324?contextCategoryId=46082&ref=25 Ernest E. Ward Jr., DVM, presents tips on how to talk with clients about pet obesity. 2008-08-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382008/550324null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Whats-your-communication-style/ArticleStandard/Article/detail/547247?contextCategoryId=46082&ref=25 Debbie Allaben Gair, CVPM, gives tips to adjust your approach for different personalities and communicate effectively in stressful situations. 2008-08-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362008/547247null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Re-evaluate-your-goals/ArticleStandard/Article/detail/530974?contextCategoryId=46082&ref=25 Brad Swift, DVM, offers advice to help you make 2008 your best and most on purpose year yet, including how to move from simply setting goals to planning purpose projects. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302008/530974null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Boost-client-compliance/ArticleStandard/Article/detail/517937?contextCategoryId=46082&ref=25 Practice management consultant Sheila Grosdidier, BS, RVT, offers tips to increase clients' compliance with the care you recommend, including educating clients about the care their pets need, improving reminders, and making a strong recommendation. 2008-05-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212008/517937null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Offer-five-star-service/ArticleStandard/Article/detail/517551?contextCategoryId=46082&ref=25 Mark Opperman, CVPM, offers advice to take your practice from good to great; create a perception of value; bond clients with exceptional service; and much more. 2008-05-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202008/517551null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Manage-pets-painmdashThe-teams-role/ArticleStandard/Article/detail/512939?contextCategoryId=46082&ref=25 Your team can help heal the hurt pets feel with a pain management program that supports pet owners. Robin Downing, DVM, DAAPM, CVA, explains why helping pets manage their pain is one of the most compassionate jobs you can do and offers advice to launch an effective program for your practice. 2008-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182008/512939null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-manage-difficult-clients/ArticleStandard/Article/detail/505653?contextCategoryId=46082&ref=25 Difficult clients can wreck a team's day or even derail a practice if you don't handle them correctly. Communication expert Jim Kramer, DVM, CVPM, offers tips to deal with annoying clients, explores how avoid a lawsuit, and gives advice on when to fire a client in an hour-long presentation that includes a 15-minute Q&A session. 2008-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/132008/505653null HTML