http://veterinaryteam.dvm360.com/firstline/Audio+and+Video/Article/list/40232 Veterinary experts share tips and advice for the veterinary team in audio and video format. 2013-05-19T23:56:24Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Eliminate-gossip-in-the-veterinary-clinic/ArticleStandard/Article/detail/811690?contextCategoryId=40232&ref=25 Clamp down on this culture killer. 2013-04-26T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172013/811690null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-5-ways-veterinary-technicians-fail-doctors/ArticleStandard/Article/detail/810249?contextCategoryId=40232&ref=25 Doctors weigh in on how techs leave them hanging. 2013-04-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152013/810249null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-tips-for-telephones-in-the-veterinary-practice/ArticleStandard/Article/detail/805197?contextCategoryId=40232&ref=25 Treat the phone like the revenue source it is. 2013-02-11T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072013/805197/telephone_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Bring-positivity-to-your-veterinary-team-on-down-m/ArticleStandard/Article/detail/803503?contextCategoryId=40232&ref=25 Your outlook?and that of your staff?is in your own hands. 2013-01-23T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042013/803503/ward_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/iFirstlinei-receives-makeover/ArticleStandard/Article/detail/803022?contextCategoryId=40232&ref=25 Check out the exciting changes. 2013-01-17T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032013/803022null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-10-reasons-to-come-in-to-work-sick/ArticleStandard/Article/detail/801374?contextCategoryId=40232&ref=25 Power though it and do your work! Or ... maybe not. 2013-01-03T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/012013/801374null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-boost-positivity-in-your-veterinary-team-wh/ArticleStandard/Article/detail/796592?contextCategoryId=40232&ref=25 Enthusiasm among co-workers feels organic, not mandated by management. 2012-11-14T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462012/796592null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Beat-back-veterinary-team-member-bickering/ArticleStandard/Article/detail/793184?contextCategoryId=40232&ref=25 Manage interpersonal conflict before the damage is done. 2012-10-17T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422012/793184null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-10-ways-veterinarians-infuriate-their-technici/ArticleStandard/Article/detail/789523?contextCategoryId=40232&ref=25 Hospital howlers that send the team screaming. 2012-09-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382012/789523/veterinary_top10_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Live-from-CVC-Kansas-City-Compassion-fatiguemdashA/ArticleStandard/Article/detail/786221?contextCategoryId=40232&ref=25 Watch for symptoms, protect yourself and your career. 2012-08-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352012/786221null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-team-members-Ward-off-compassion-fatigu/ArticleStandard/Article/detail/783853?contextCategoryId=40232&ref=25 Being honest with yourself about the day-to-day grind of practice life is essential. 2012-08-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312012/783853null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Strategic-planning-as-a-veterinary-team-member/ArticleStandard/Article/detail/779977?contextCategoryId=40232&ref=25 Your ideas count—make them known. 2012-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272012/779977null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-10-ways-for-veterinary-clinics-to-blow-it-on-s/ArticleStandard/Article/detail/778622?contextCategoryId=40232&ref=25 Your team may be mishandling Twitter and Facebook. Watch and learn. 2012-06-21T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252012/778622/veterinary_socialmedia_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-kind-of-content-do-veterinary-clients-really-/ArticleStandard/Article/detail/774774?contextCategoryId=40232&ref=25 Wise use of Facebook and Twitter will result in valuable engagement. 2012-05-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212012/774774null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-team-lessons-from-fine-dining/ArticleStandard/Article/detail/771532?contextCategoryId=40232&ref=25 There's always something to be learned from good service. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182012/771532null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/CVC-video-Beat-back-negative-comments/ArticleStandard/Article/detail/771069?contextCategoryId=40232&ref=25 Veterinary Economics and Firstline editor Brendan Howard reports live from Firstline Live at CVC Washington, D.C. 2012-04-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172012/771069/fl_04_26_12_fll_bh_flash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Team-talk-Grab-attention-with-social-media/ArticleStandard/Article/detail/768715?contextCategoryId=40232&ref=25 Give followers content they want. 2012-04-11T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152012/768715null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Exceed-veterinary-client-expectations/ArticleStandard/Article/detail/757072?contextCategoryId=40232&ref=25 Personalized service pays off. 2012-01-25T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042012/757072null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-team-You-can-combat-Internet-misinforma/ArticleStandard/Article/detail/755901?contextCategoryId=40232&ref=25 Clients will search the Web; direct them to dependable sources. 2012-01-11T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/022012/755901null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-team-members-Get-more-respect-from-mana/ArticleStandard/Article/detail/748288?contextCategoryId=40232&ref=25 Your involvement will get you noticed. 2011-11-09T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462011/748288null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-veterinary-gossip-goes-global/ArticleStandard/Article/detail/747169?contextCategoryId=40232&ref=25 Create a social media policy and keep internal matters private. 2011-11-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452011/747169/veterinary_computer_flash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Team-members-Reignite-your-passion-for-the-profess/ArticleStandard/Article/detail/744908?contextCategoryId=40232&ref=25 Keep things fresh and your professional outlook will remain positive. 2011-10-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432011/744908/veterinary_love_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Audio+and+Video/A-team-wide-approach-to-dentistry/ArticleStandard/Article/detail/730313?contextCategoryId=40232&ref=25 Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message. 2011-07-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282011/730313null HTML http://veterinaryteam.dvm360.com/firstline/Audio+and+Video/New-technicians-Prove-your-worth-in-the-veterinary/ArticleStandard/Article/detail/729395?contextCategoryId=40232&ref=25 If you can demonstrate professionalism, enthusiasm, and a desire to better yourself, you'll reveal yourself as an important team member right away. 2011-06-29T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272011/729395/veterinary_techflash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Audio+and+Video/Podcasts-mean-easy-publicity-for-your-veterinary-c/ArticleStandard/Article/detail/727449?contextCategoryId=40232&ref=25 Podcasts are an easy way to establish your veterinary clinic's online presence. 2011-06-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252011/727449null HTML http://veterinaryteam.dvm360.com/firstline/Firstline+Update/Overcome-social-media-pitfalls/ArticleStandard/Article/detail/714332?contextCategoryId=40232&ref=25 There is a pronounced difference between posting on your personal Facebook page and that of your clinic. 2011-03-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142011/714332null HTML http://veterinaryteam.dvm360.com/firstline/Firstline+Update/Convert-social-media-skeptics/ArticleStandard/Article/detail/704354?contextCategoryId=40232&ref=25 Is your practice owner a social media skeptic? Hospital administrator Brenda Tassava, CVPM, CVJ, says you can show him or her the light as long as you know the right stats. 2011-01-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042011/704354null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Managers-Be-a-mentor-not-a-friend/ArticleStandard/Article/detail/701467?contextCategoryId=40232&ref=25 A professional environment is not the place to allow friendships to sway opinion. 2010-12-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/012010/701467null HTML http://veterinaryteam.dvm360.com/firstline/Firstline+Update/Easy-team-communication-Take-a-cue-from-this-zoo-t/ArticleStandard/Article/detail/699284?contextCategoryId=40232&ref=25 Team communication doesn't have to be stuffy and formal to be useful. 2010-12-08T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502010/699284/veterinary_1110ZOOCUE_f_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-10-reasons-veterinary-team-members-love-their-/ArticleStandard/Article/detail/694371?contextCategoryId=40232&ref=25 Veterinary team members attending CVC San Diego shared the main reason they love going to work every day. 2010-11-07T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452010/694371/veterinary_1110cvcsd_360_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Audio+and+Video/Techs-Why-you-need-to-make-yourself-indispensable/ArticleStandard/Article/detail/692902?contextCategoryId=40232&ref=25 Making yourself an essential cog in the practice is beneficial for your career and your personal well being. 2010-10-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442010/692902null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Top-10-ways-to-let-money-walk-out-the-clinic-door/ArticleStandard/Article/detail/689336?contextCategoryId=40232&ref=25 Use these tips to sabotage your practice—and your livelihood 2010-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402010/689336null HTML http://veterinaryteam.dvm360.com/firstline/Feline+Center/Clean-towels-keep-cats-happymdashplus-more-feline-/ArticleStandard/Article/detail/688455?contextCategoryId=40232&ref=25 Watch feline veterinarians describe why each cat should get its own towel and enjoy its own carrier. 2010-09-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/392010/688455null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-10-ways-to-make-your-boss-hate-you/ArticleStandard/Article/detail/685006?contextCategoryId=40232&ref=25 Watch Shawn McVey explain how to get on your manager's bad side. 2010-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362010/685006/cvc_mcvey_list_flash_Small_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-tip-How-to-beat-a-bad-attitude/ArticleStandard/Article/detail/685002?contextCategoryId=40232&ref=25 This tip from Firstline Live helps veterinary team members stay positive in the face of negativity. 2010-08-28T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352010/685002null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Assign-grades-to-get-veterinarians-to-delegate/ArticleStandard/Article/detail/684963?contextCategoryId=40232&ref=25 When a doctor does too much, use this strategy from Shawn McVey and Firstline Live at CVC in Kansas City. 2010-08-27T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/352010/684963/cvc_08_27_10_3_2_flash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-Dr-Ernie-Ward-says-wowing-clients-is-easy/ArticleStandard/Article/detail/680886?contextCategoryId=40232&ref=25 Great customer relations needn't be costly. 2010-07-28T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312010/680886null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/3-client-videos-for-your-website/ArticleStandard/Article/detail/680012?contextCategoryId=40232&ref=25 Attract pet owners to your veterinary practice's website by embedding these videos. 2010-07-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302010/680012/veterinary_freevideo_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-Avoid-the-worst-budget-mistake/ArticleStandard/Article/detail/678956?contextCategoryId=40232&ref=25 Managers: You must follow through in order for your veterinary practice to thrive. 2010-07-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292010/678956null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Video-Becoming-a-credentialed-veterinary-technicia/ArticleStandard/Article/detail/674584?contextCategoryId=40232&ref=25 Making the change from veterinary assistant to credentialed technician requires an investment of time and money - but it's worth it. 2010-06-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252010/674584null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Getting-clients-to-yes/ArticleStandard/Article/detail/668951?contextCategoryId=40232&ref=25 Brian Conrad, CVPM, talks about what your team needs to think about to achieve client compliance. 2010-05-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/192010/668951/conrad-headshot2_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-feeling-guilty-about-cash-strapped-clients/ArticleStandard/Article/detail/668138?contextCategoryId=40232&ref=25 Shawn McVey says pet owners' financial situations aren't your business 2010-04-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182010/668138/mcvey_250160_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Worst-anesthesia-monitoring-mistake-Relying-on-mac/ArticleStandard/Article/detail/664945?contextCategoryId=40232&ref=25 Technicians: To truly keep anesthetized patients safe, you must use your hands. 2010-04-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162010/664945null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-Avoid-certain-phrases-when-talking-to-c/ArticleStandard/Article/detail/660838?contextCategoryId=40232&ref=25 Saying the wrong thing to clients could result in misunderstandings about the care their pets need. 2010-03-10T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112010/660838null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-blog-Mystery-shopping-for-improved-service/ArticleStandard/Article/detail/654011?contextCategoryId=40232&ref=25 How to use mystery shoppers to improve client communications. 2010-01-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/052010/654011null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-Technician-Assistant-certification-in-t/ArticleStandard/Article/detail/652757?contextCategoryId=40232&ref=25 NAVTA has created a certification process and is prepared to approve schools. 2010-01-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042010/652757/CertifyTechnicianAssistant_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-Dr-Marty-Beckers-biggest-client-oops-moments/ArticleStandard/Article/detail/649909?contextCategoryId=40232&ref=25 Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate? 2009-12-30T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/012009/649909/veterinary_becker_videoth2_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/012009/649909null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-respond-to-challenging-work-situations/ArticleStandard/Article/detail/649110?contextCategoryId=40232&ref=25 Follow this advice when you're hit with a client or patient crisis. 2009-12-18T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512009/649110null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-Smooth-appointment-workflow/ArticleStandard/Article/detail/647980?contextCategoryId=40232&ref=25 These scheduling secrets will calm the chaos at your practice. 2009-12-11T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502009/647980null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Are-you-ready-for-your-annual-review/ArticleStandard/Article/detail/645693?contextCategoryId=40232&ref=25 Here's how to prepare so your performance appraisal is a positive experience. 2009-12-04T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/492009/645693null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-end-long-term-conflict-with-a-co-worker/ArticleStandard/Article/detail/644660?contextCategoryId=40232&ref=25 You don't have to be friends, but you do need to be friendly at work. 2009-11-30T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/492009/644660null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-veterinary-clients-coming-back/ArticleStandard/Article/detail/643104?contextCategoryId=40232&ref=25 Watch Dr. Kramer explain his top tip for client retention. 2009-11-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472009/643104/veterinary_heart_1209_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-You-wont-let-my-pet-die-will-you/ArticleStandard/Article/detail/636655?contextCategoryId=40232&ref=25 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM. 2009-10-26T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/442009/636655null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-success-Follow-the-Rule-of-3/ArticleStandard/Article/detail/634061?contextCategoryId=40232&ref=25 Follow this simple rule to avoid long client wait times. 2009-10-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/634061null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-Dr-Marty-Becker-tells-you-why-hes-optimistic/ArticleStandard/Article/detail/633429?contextCategoryId=40232&ref=25 Hear why TV personality and Veterinary Economics Editorial Advisory Board member Dr. Marty Becker thinks it's only getting better for veterinarians. 2009-10-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/422009/633429/veterinary_becker_f_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Firstline-Live-2009-Editors-favorite-tip/ArticleStandard/Article/detail/623349?contextCategoryId=40232&ref=25 Here's how to deal with perpetually late employees. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362009/623349/Veterinary-Time_flash.gif HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-2009-Safety-first-job-security-seco/ArticleStandard/Article/detail/622537?contextCategoryId=40232&ref=25 Following your practice's safety protocol, makes you an essential employee. 2009-08-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362009/622537null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-A-front-desk-tactic-for-efficiency/ArticleStandard/Article/detail/619061?contextCategoryId=40232&ref=25 Receptionists can play a part in preventing too much overtime and too much downtime. 2009-08-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/332009/619061null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personal-finances-How-anyone-can-save/ArticleStandard/Article/detail/617170?contextCategoryId=40232&ref=25 Follow this simple advice for keeping more of your money, even when times are tight. 2009-08-05T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617170null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-blog-Role-playing-done-right/ArticleStandard/Article/detail/613776?contextCategoryId=40232&ref=25 Role-playing doesn't have to be hokey or scary. Here's how to do it right 2009-07-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302009/613776null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Do-this-today-to-avoid-burnout-tomorrow/ArticleStandard/Article/detail/611658?contextCategoryId=40232&ref=25 You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier. 2009-07-17T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/611658/Veteerinary_FireMatch_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Being-micromanaged-Heres-Mark-Oppermans-advice/ArticleStandard/Article/detail/609701?contextCategoryId=40232&ref=25 You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want. 2009-07-08T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282009/609701null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Need-to-save-time-Here-are-two-easy-ideas/ArticleStandard/Article/detail/607116?contextCategoryId=40232&ref=25 Team members are already texting and downloading forms, so why not put this technology to use in practice? 2009-06-29T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/607116null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-make-a-great-first-impression-with-clients/ArticleStandard/Article/detail/606242?contextCategoryId=40232&ref=25 Show pet owners the love and they'll keep coming back to your practice. 2009-06-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/606242null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Worst-way-to-announce-changes-to-the-team/ArticleStandard/Article/detail/606258?contextCategoryId=40232&ref=25 Avoid this snafu when telling team members about new practice protocols. 2009-06-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/606258null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-How-to-send-e-mail-reminders/ArticleStandard/Article/detail/604123?contextCategoryId=40232&ref=25 Follow these simple step-by-step instructions to convert phone-call reminders into e-mails. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/604123null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/The-buzz-about-Firstline-Live/ArticleStandard/Article/detail/605034?contextCategoryId=40232&ref=25 Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/605034null HTML http://veterinaryteam.dvm360.com/firstline/Dermatology/Part-2-Technicians-and-dermatology-Skin-scrapings/ArticleStandard/Article/detail/602608?contextCategoryId=40232&ref=25 When scraping for Demodex canis, follow these rules from Dr. Paul Bloom, DACVDM, DABVP. 2009-06-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602608null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personalizing-mass-client-e-mails/ArticleStandard/Article/detail/602630?contextCategoryId=40232&ref=25 Save time and money by sending personalized mass e-mails to clients. 2009-06-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602630null HTML http://veterinaryteam.dvm360.com/firstline/Dermatology/Part-1-A-technicians-role-in-dermatologic-workups/ArticleStandard/Article/detail/601682?contextCategoryId=40232&ref=25 Technicians should be performing diagnostic tests, says Dr. Paul Bloom, DACVDM, DABVP, especially skin scrapings. 2009-06-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/601682null HTML http://veterinaryteam.dvm360.com/firstline/Dermatology/Dermatology-quiz-for-technicians-and-team-members/ArticleStandard/Article/detail/600454?contextCategoryId=40232&ref=25 Can team members help catch dermatologic cases by identifying which itch is which? Look at these four photos to see. 2009-06-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/222009/600454/Veterinary_DermDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Work-in-a-50--employee-practice-Then-you-need-thes/ArticleStandard/Article/detail/600989?contextCategoryId=40232&ref=25 Here are ideas for reducing conflict and boosting efficiency on a large team. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/600989null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Recording-vaccine-lot-numbers/ArticleStandard/Article/detail/598673?contextCategoryId=40232&ref=25 Watch a demonstration of how to create a useful medical notes template in paperless records. 2009-05-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212009/598673/veterinary_toman_flash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-Mark-Opperman-CVPM-explains-a-drama-free-way/ArticleStandard/Article/detail/598124?contextCategoryId=40232&ref=25 Here's how to take the emotion out of termination. 2009-05-13T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202009/598124/veterinary_oppermanfire_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Web-102mdashopening-an-online-store/ArticleStandard/Article/detail/597099?contextCategoryId=40232&ref=25 Here's an easy way to take the edge away from Internet pharmacies. 2009-05-07T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192009/597099null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Web-101mdashhow-to-start-a-practice-site/ArticleStandard/Article/detail/594333?contextCategoryId=40232&ref=25 Have you been given the task of creating a Web site? Here's where to begin. 2009-04-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172009/594333null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-conflict-with-new-associates/ArticleStandard/Article/detail/588359?contextCategoryId=40232&ref=25 Here are three tips for how to adapt to the new doctor—without fighting 2009-03-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122009/588359null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Annual-report-cards-key-to-client-compliance/ArticleStandard/Article/detail/587020?contextCategoryId=40232&ref=25 Learn what to ask clients to lock in compliance. 2009-03-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112009/587020null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Client-retention-Do-you-really-know-your-numbers/ArticleStandard/Article/detail/586750?contextCategoryId=40232&ref=25 Tracking your total clients doesn't tell you the whole story. 2009-03-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112009/586750null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Whats-the-key-to-success-The-3-Rs/ArticleStandard/Article/detail/569834?contextCategoryId=40232&ref=25 Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers. 2008-12-04T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/492008/569834null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/No-1-team-trend/ArticleStandard/Article/detail/567378?contextCategoryId=40232&ref=25 Turnover is a perennial problem. Learn what you'll face in the new year—and how to ease the strain. 2008-11-20T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472008/567378/VeterinarySheila_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Stop-social-loafing-Part-2/ArticleStandard/Article/detail/562177?contextCategoryId=40232&ref=25 Work gets done in a group when every individual is motivated. Here's how to get people going. 2008-10-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442008/562177null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Stop-social-loafing-Part-1/ArticleStandard/Article/detail/560802?contextCategoryId=40232&ref=25 When a group of team members gets together, less gets done. Why? Social loafing. Learn how to stop this efficiency-busting phenomenon. 2008-10-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432008/560802/VeterinaryLoaf1Team_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-Can-change-be-handled-gracefully/ArticleStandard/Article/detail/559800?contextCategoryId=40232&ref=25 Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil. 2008-10-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559800/VeterinaryMcVeyVid_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Finances-Why-should-team-members-care/ArticleStandard/Article/detail/550899?contextCategoryId=40232&ref=25 This video explains why money matters, even when you're not the owner. 2008-09-17T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382008/550899/Tumblin_Vid_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Brian-Conrad-demonstrates-asking-a-superior-to-del/ArticleStandard/Article/detail/518069?contextCategoryId=40232&ref=25 Learn how to encourage your doctor or manager to pursue an idea for change with you. 2008-05-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212008/518069/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212008/518069/veterinary_conrad_TEAM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-let-weak-recommendations-sabotage-compliance/ArticleStandard/Article/detail/445710?contextCategoryId=40232&ref=25 In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care. 2007-07-31T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312007/445710/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312007/445710null REMOTE http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Is-your-practice-toxic/ArticleStandard/Article/detail/438845?contextCategoryId=40232&ref=25 Shawn McVey explains emotional intelligence. 2007-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438845/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438845null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Transform-your-work-culture/ArticleStandard/Article/detail/438834?contextCategoryId=40232&ref=25 Shawn McVey gives insights on changing your work culture. 2007-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438834/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438834null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Time-for-a-hospital-makeover/ArticleStandard/Article/detail/431996?contextCategoryId=40232&ref=25 Shawn McVey explains why your practice's appearance really matters. 2007-06-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431996/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431996null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Give-clients-all-of-their-care-options/ArticleStandard/Article/detail/431995?contextCategoryId=40232&ref=25 Sheila Grosdidier discusses the importance of explaining pets' treatment options to clients. 2007-06-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431995/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431995null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Work-expectations-change/ArticleStandard/Article/detail/407997?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407997null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Build-a-training-program/ArticleStandard/Article/detail/407996?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407996null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Delegation-improves-retention/ArticleStandard/Article/detail/407991?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407991null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Measure-delegation-with-a-checklist/ArticleStandard/Article/detail/407995?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407995null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Web-exclusive-Firstline-roundtable-audio/ArticleStandard/Article/detail/408021?contextCategoryId=40232&ref=25 Listen to excerpts from the Firstline roundtable, "Why do technicians leave?" 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408021/Firstline_Audio_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408021/Firstline_Audio_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-Empower-yourselves/ArticleStandard/Article/detail/408002?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408002null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Keep-technicians-engaged/ArticleStandard/Article/detail/407988?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407988null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Steps-to-keep-technicians-longer/ArticleStandard/Article/detail/408000?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408000null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Use-the-3-Es-to-empower-technicians/ArticleStandard/Article/detail/407989?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407989null HTML