http://veterinaryteam.dvm360.com/firstline/Audio+and+Video/Article/list/40232 Veterinary experts share tips and advice for the veterinary team in audio and video format. 2009-11-21T10:38:26Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-veterinary-clients-coming-back/ArticleStandard/Article/detail/643104?contextCategoryId=40232&ref=25 Watch Dr. Kramer explain his top tip for client retention. 2009-11-19T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472009/643104/veterinary_heart_1209_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-You-wont-let-my-pet-die-will-you/ArticleStandard/Article/detail/636655?contextCategoryId=40232&ref=25 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM. 2009-10-26T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/442009/636655null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-success-Follow-the-Rule-of-3/ArticleStandard/Article/detail/634061?contextCategoryId=40232&ref=25 Follow this simple rule to avoid long client wait times. 2009-10-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422009/634061null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-Dr-Marty-Becker-tells-you-why-hes-optimistic/ArticleStandard/Article/detail/633429?contextCategoryId=40232&ref=25 Hear why TV personality and Veterinary Economics Editorial Advisory Board member Dr. Marty Becker thinks it's only getting better for veterinarians. 2009-10-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/422009/633429/veterinary_becker_f_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Firstline-Live-2009-Editors-favorite-tip/ArticleStandard/Article/detail/623349?contextCategoryId=40232&ref=25 Here's how to deal with perpetually late employees. 2009-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362009/623349/Veterinary-Time_flash.gif HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-2009-Safety-first-job-security-seco/ArticleStandard/Article/detail/622537?contextCategoryId=40232&ref=25 Following your practice's safety protocol, makes you an essential employee. 2009-08-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/362009/622537null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-A-front-desk-tactic-for-efficiency/ArticleStandard/Article/detail/619061?contextCategoryId=40232&ref=25 Receptionists can play a part in preventing too much overtime and too much downtime. 2009-08-14T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/332009/619061null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personal-finances-How-anyone-can-save/ArticleStandard/Article/detail/617170?contextCategoryId=40232&ref=25 Follow this simple advice for keeping more of your money, even when times are tight. 2009-08-05T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/322009/617170null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-blog-Role-playing-done-right/ArticleStandard/Article/detail/613776?contextCategoryId=40232&ref=25 Role-playing doesn't have to be hokey or scary. Here's how to do it right 2009-07-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/302009/613776null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Do-this-today-to-avoid-burnout-tomorrow/ArticleStandard/Article/detail/611658?contextCategoryId=40232&ref=25 You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier. 2009-07-17T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292009/611658/Veteerinary_FireMatch_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Being-micromanaged-Heres-Mark-Oppermans-advice/ArticleStandard/Article/detail/609701?contextCategoryId=40232&ref=25 You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want. 2009-07-08T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282009/609701null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Need-to-save-time-Here-are-two-easy-ideas/ArticleStandard/Article/detail/607116?contextCategoryId=40232&ref=25 Team members are already texting and downloading forms, so why not put this technology to use in practice? 2009-06-29T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/607116null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-make-a-great-first-impression-with-clients/ArticleStandard/Article/detail/606242?contextCategoryId=40232&ref=25 Show pet owners the love and they'll keep coming back to your practice. 2009-06-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/606242null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Worst-way-to-announce-changes-to-the-team/ArticleStandard/Article/detail/606258?contextCategoryId=40232&ref=25 Avoid this snafu when telling team members about new practice protocols. 2009-06-24T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/262009/606258null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/The-buzz-about-Firstline-Live/ArticleStandard/Article/detail/605034?contextCategoryId=40232&ref=25 Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/605034null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-How-to-send-e-mail-reminders/ArticleStandard/Article/detail/604123?contextCategoryId=40232&ref=25 Follow these simple step-by-step instructions to convert phone-call reminders into e-mails. 2009-06-19T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/604123null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Part-2-Technicians-and-dermatology-Skin-scrapings/ArticleStandard/Article/detail/602608?contextCategoryId=40232&ref=25 When scraping for Demodex canis, follow these rules from Dr. Paul Bloom, DACVDM, DABVP. 2009-06-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602608null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personalizing-mass-client-e-mails/ArticleStandard/Article/detail/602630?contextCategoryId=40232&ref=25 Save time and money by sending personalized mass e-mails to clients. 2009-06-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/242009/602630null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dermatology-quiz-for-technicians-and-team-members/ArticleStandard/Article/detail/600454?contextCategoryId=40232&ref=25 Can team members help catch dermatologic cases by identifying which itch is which? Look at these four photos to see. 2009-06-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/222009/600454/Veterinary_DermDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Part-1-A-technicians-role-in-dermatologic-workups/ArticleStandard/Article/detail/601682?contextCategoryId=40232&ref=25 Technicians should be performing diagnostic tests, says Dr. Paul Bloom, DACVDM, DABVP, especially skin scrapings. 2009-06-04T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/601682null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Work-in-a-50--employee-practice-Then-you-need-thes/ArticleStandard/Article/detail/600989?contextCategoryId=40232&ref=25 Here are ideas for reducing conflict and boosting efficiency on a large team. 2009-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/600989null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Recording-vaccine-lot-numbers/ArticleStandard/Article/detail/598673?contextCategoryId=40232&ref=25 Watch a demonstration of how to create a useful medical notes template in paperless records. 2009-05-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212009/598673/veterinary_toman_flash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-Mark-Opperman-CVPM-explains-a-drama-free-way/ArticleStandard/Article/detail/598124?contextCategoryId=40232&ref=25 Here's how to take the emotion out of termination. 2009-05-13T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202009/598124/veterinary_oppermanfire_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Web-102mdashopening-an-online-store/ArticleStandard/Article/detail/597099?contextCategoryId=40232&ref=25 Here's an easy way to take the edge away from Internet pharmacies. 2009-05-07T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192009/597099null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Web-101mdashhow-to-start-a-practice-site/ArticleStandard/Article/detail/594333?contextCategoryId=40232&ref=25 Have you been given the task of creating a Web site? Here's where to begin. 2009-04-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172009/594333null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-conflict-with-new-associates/ArticleStandard/Article/detail/588359?contextCategoryId=40232&ref=25 Here are three tips for how to adapt to the new doctor—without fighting 2009-03-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122009/588359null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Annual-report-cards-key-to-client-compliance/ArticleStandard/Article/detail/587020?contextCategoryId=40232&ref=25 Learn what to ask clients to lock in compliance. 2009-03-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112009/587020null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Client-retention-Do-you-really-know-your-numbers/ArticleStandard/Article/detail/586750?contextCategoryId=40232&ref=25 Tracking your total clients doesn't tell you the whole story. 2009-03-12T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112009/586750null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Whats-the-key-to-success-The-3-Rs/ArticleStandard/Article/detail/569834?contextCategoryId=40232&ref=25 Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers. 2008-12-04T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/492008/569834null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/No-1-team-trend/ArticleStandard/Article/detail/567378?contextCategoryId=40232&ref=25 Turnover is a perennial problem. Learn what you'll face in the new year—and how to ease the strain. 2008-11-20T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472008/567378/VeterinarySheila_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Stop-social-loafing-Part-2/ArticleStandard/Article/detail/562177?contextCategoryId=40232&ref=25 Work gets done in a group when every individual is motivated. Here's how to get people going. 2008-10-30T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442008/562177null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Stop-social-loafing-Part-1/ArticleStandard/Article/detail/560802?contextCategoryId=40232&ref=25 When a group of team members gets together, less gets done. Why? Social loafing. Learn how to stop this efficiency-busting phenomenon. 2008-10-23T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432008/560802/VeterinaryLoaf1Team_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-Can-change-be-handled-gracefully/ArticleStandard/Article/detail/559800?contextCategoryId=40232&ref=25 Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil. 2008-10-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559800/VeterinaryMcVeyVid_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Finances-Why-should-team-members-care/ArticleStandard/Article/detail/550899?contextCategoryId=40232&ref=25 This video explains why money matters, even when you're not the owner. 2008-09-17T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/382008/550899/Tumblin_Vid_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Brian-Conrad-demonstrates-asking-a-superior-to-del/ArticleStandard/Article/detail/518069?contextCategoryId=40232&ref=25 Learn how to encourage your doctor or manager to pursue an idea for change with you. 2008-05-20T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212008/518069/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212008/518069/veterinary_conrad_TEAM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-let-weak-recommendations-sabotage-compliance/ArticleStandard/Article/detail/445710?contextCategoryId=40232&ref=25 In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care. 2007-07-31T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312007/445710/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312007/445710null REMOTE http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Transform-your-work-culture/ArticleStandard/Article/detail/438834?contextCategoryId=40232&ref=25 Shawn McVey gives insights on changing your work culture. 2007-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438834/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438834null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Is-your-practice-toxic/ArticleStandard/Article/detail/438845?contextCategoryId=40232&ref=25 Shawn McVey explains emotional intelligence. 2007-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438845/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272007/438845null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Give-clients-all-of-their-care-options/ArticleStandard/Article/detail/431995?contextCategoryId=40232&ref=25 Sheila Grosdidier discusses the importance of explaining pets' treatment options to clients. 2007-06-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431995/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431995null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Time-for-a-hospital-makeover/ArticleStandard/Article/detail/431996?contextCategoryId=40232&ref=25 Shawn McVey explains why your practice's appearance really matters. 2007-06-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431996/Firstline_Video_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431996null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Use-the-3-Es-to-empower-technicians/ArticleStandard/Article/detail/407989?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407989null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-Empower-yourselves/ArticleStandard/Article/detail/408002?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408002null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Delegation-improves-retention/ArticleStandard/Article/detail/407991?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407991null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Work-expectations-change/ArticleStandard/Article/detail/407997?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407997null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Steps-to-keep-technicians-longer/ArticleStandard/Article/detail/408000?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408000null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Keep-technicians-engaged/ArticleStandard/Article/detail/407988?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407988null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Web-exclusive-Firstline-roundtable-audio/ArticleStandard/Article/detail/408021?contextCategoryId=40232&ref=25 Listen to excerpts from the Firstline roundtable, "Why do technicians leave?" 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408021/Firstline_Audio_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/408021/Firstline_Audio_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Measure-delegation-with-a-checklist/ArticleStandard/Article/detail/407995?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407995null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Build-a-training-program/ArticleStandard/Article/detail/407996?contextCategoryId=40232&ref=25 Listen to audio from the Firstline roundtable. 2007-02-28T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/092007/407996null HTML