http://veterinaryteam.dvm360.com/firstline/Forms/Article/list/10791 Client education and team efficiency forms to help the veterinary team communicate effectively with clients and co-workers and streamline the practice's workflow. 2013-05-21T21:14:18Z http://veterinaryteam.dvm360.com/firstline/Forms+for+managers/Sample-pregnancy-counseling-letter/ArticleStandard/Article/detail/812681?contextCategoryId=10791&ref=25 Use this sample pregnancy counseling letter to educate pregnant team members in your practice. 2013-05-08T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192013/812681null HTML http://veterinarybusiness.dvm360.com/vetec/Forms/Sample-Advance-Directive/ArticleStandard/Article/detail/784338?contextCategoryId=10791&ref=25 Consider an advance directive for hospice patients or clients who request it. 2012-08-07T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/vetec/322012/784338null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+business/Self-care-pact/ArticleStandard/Article/detail/701297?contextCategoryId=10791&ref=25 Pledge to take better care of yourself by signing this personal support plan. 2010-12-23T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/522010/701297null HTML http://veterinaryteam.dvm360.com/firstline/Feline+Center/Client-handout-How-to-create-low-stress-veterinary/ArticleStandard/Article/detail/676955?contextCategoryId=10791&ref=25 Getting a cat to the clinic can be tough for clients. Teach them how to relax their fraidy cats with this handout. 2010-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272010/676955null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Veterinary-technician-externship-guidelines/ArticleStandard/Article/detail/649961?contextCategoryId=10791&ref=25 Follow this advice for training student veterinary technicians during an externship. 2010-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/012009/649961null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Sample-uniform-policy/ArticleStandard/Article/detail/637409?contextCategoryId=10791&ref=25 Use this sample uniform policy to keep garment issues at bay. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442009/637409null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Time-off-request-form/ArticleStandard/Article/detail/638292?contextCategoryId=10791&ref=25 Simplify scheduling requests with this sample time-off sheet. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/638292null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Form-Senior-wellness-report-card/ArticleStandard/Article/detail/608514?contextCategoryId=10791&ref=25 Pets are never too old to make the grade. Send this wellness report card home with your next senior patient. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608514null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Winter-care-tips-for-your-pet/ArticleStandard/Article/detail/608561?contextCategoryId=10791&ref=25 Review these tips to keep pets safe and healthy during the fall and winter seasons. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608561null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Inactive-client-letter/ArticleStandard/Article/detail/608573?contextCategoryId=10791&ref=25 Use this letter to uncover the reason a client stopped visiting your practice. 2009-07-02T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608573null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-senior-wellness-letter/ArticleStandard/Article/detail/608325?contextCategoryId=10791&ref=25 Use this sample letter to introduce clients to your senior wellness program. 2009-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/272009/608325null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+business/Client-satisfaction-survey/ArticleStandard/Article/detail/604174?contextCategoryId=10791&ref=25 Use this survey to learn how satisfied clients are with your service. 2009-06-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252009/604174null HTML http://veterinaryteam.dvm360.com/firstline/Pet+Insurance/Form-Compare-pet-insurance-plans/ArticleStandard/Article/detail/601926?contextCategoryId=10791&ref=25 Find the plan that's right for you, your practice, and your clients. 2009-06-05T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232009/601926null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/20-questions/ArticleStandard/Article/detail/595644?contextCategoryId=10791&ref=25 How well do you know practice finances? 2009-05-11T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182009/595644null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Signs-your-pet-needs-to-see-the-veterinarian/ArticleStandard/Article/detail/593811?contextCategoryId=10791&ref=25 Present this form to new pet owners to educate them about signs their pet is sick. 2009-04-16T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162009/593811null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Quality-of-life-scale/ArticleStandard/Article/detail/590536?contextCategoryId=10791&ref=25 Help clients considering euthanasia. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590536null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Master-problem-sheets/ArticleStandard/Article/detail/590546?contextCategoryId=10791&ref=25 Forms to make record-keeping easier. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590546null HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Parasites-at-a-glance/ArticleStandard/Article/detail/590947?contextCategoryId=10791&ref=25 Educate clients about the health risks parasites pose with this client education handout. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590947null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Summer-care-tips-for-your-pet/ArticleStandard/Article/detail/590970?contextCategoryId=10791&ref=25 Review these tips to keep pets safe and healthy during the spring and summer seasons. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590970null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-lifetime-of-canine-wellness/ArticleStandard/Article/detail/590951?contextCategoryId=10791&ref=25 Use this form to educate clients about your wellness schedule for dogs. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590951null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-lifetime-of-feline-wellness/ArticleStandard/Article/detail/665141?contextCategoryId=10791&ref=25 Use this form to educate clients about your wellness schedule for cats. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162010/665141null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Patient-care-coordinator/ArticleStandard/Article/detail/590613?contextCategoryId=10791&ref=25 Scan this job description. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590613null HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Heartworm-reminder/ArticleStandard/Article/detail/590598?contextCategoryId=10791&ref=25 Scope out this sample form. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590598null HTML http://veterinaryteam.dvm360.com/firstline/Pet+Insurance/Top-4-reasons-pet-insurance-claims-are-denied/ArticleStandard/Article/detail/590533?contextCategoryId=10791&ref=25 Answer clients' question," Why was my claim denied?", with this discreet handout. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590533/denied_insurance_main.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/142009/590533null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Canine-annual-examination-report/ArticleStandard/Article/detail/587866?contextCategoryId=10791&ref=25 A convenient handout of what to ask clients to lock in compliance. 2009-03-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122009/587866null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-handout-Certificate-of-bravery/ArticleStandard/Article/detail/586245?contextCategoryId=10791&ref=25 Award surgery patients for their bravery. 2009-03-10T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112009/586245null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Sample-Rules-of-conduct/ArticleStandard/Article/detail/584310?contextCategoryId=10791&ref=25 Download a free disciplinary action outline. 2009-03-02T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/584310null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dos-and-donts-for-selling-recommendations/ArticleStandard/Article/detail/584302?contextCategoryId=10791&ref=25 What to say when making a recommendation. 2009-03-02T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/584302/pearlsform_main.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/584302null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-tolerance-commandments/ArticleStandard/Article/detail/584317?contextCategoryId=10791&ref=25 Make a pact not to judge clients. 2009-03-02T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/584317null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Efficiency-study-How-to-do-more-with-less/ArticleStandard/Article/detail/579661?contextCategoryId=10791&ref=25 Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study. 2009-02-04T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/579661/Veterinary-Time_flash.gif HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Outpatient-clinic-efficiency-study-XLS/ArticleStandard/Article/detail/579668?contextCategoryId=10791&ref=25 Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study. 2009-02-04T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/579668null XLS http://veterinaryteam.dvm360.com/firstline/Dentistry/Do-not-neglect-dental-care-Talk-to-clients-about-b/ArticleStandard/Article/detail/580960?contextCategoryId=10791&ref=25 Clients need to brush their pets teeth to prevent dental disease and other illnesses. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072009/580960null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/At-home-diet-trial-compliance-handout/ArticleStandard/Article/detail/575855?contextCategoryId=10791&ref=25 Help clients beat their pets' food allergies. Download this helpful handout on diet trial compliance. 2009-01-16T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032009/575855null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Eco-friendly-goals-and-client-handouts/ArticleStandard/Article/detail/575454?contextCategoryId=10791&ref=25 Team members merged related handouts to meet their eco-friendly goals. 2009-01-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032009/575454/veterinary_green_FL_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Forms/Dental-disease-handout/ArticleStandard/Article/detail/575475?contextCategoryId=10791&ref=25 Download a free client handout that explains?and pictures?the four stages of dental disease. 2009-01-14T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032009/575475null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Compliance-review-form/ArticleStandard/Article/detail/575498?contextCategoryId=10791&ref=25 Are you up for the compliance challenge? Download this free template to start tracking your client compliance rates one patient at a time. 2009-01-14T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032009/575498null HTML http://veterinaryteam.dvm360.com/firstline/Web+Exclusive/New-Program-Worksheet/ArticleStandard/Article/detail/574876?contextCategoryId=10791&ref=25 Want to add a new program? Jump start the planning process and build buy-in by asking your team members these questions. 2009-01-12T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/032009/574876null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Behavior-assessment-checklist/ArticleStandard/Article/detail/572371?contextCategoryId=10791&ref=25 To help clients see the signs of problem behavior, ask them to fill out this checklist. 2008-12-18T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/572371null HTML http://veterinaryteam.dvm360.com/firstline/Forms/Exam-room-assistant-checklist/ArticleStandard/Article/detail/571746?contextCategoryId=10791&ref=25 Use this checklist to make sure you discuss necessary care recommendations with clients during visits. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571746null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-picture-scavenger-hunt/ArticleStandard/Article/detail/571723?contextCategoryId=10791&ref=25 Employees will strategize and learn to work together during this team outing. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571723null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Exam-room-assistant-checklist-PDF/ArticleStandard/Article/detail/571745?contextCategoryId=10791&ref=25 Use this checklist to make sure you discuss necessary care recommendations with clients during visits. 2008-12-15T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/512008/571745null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Checkout-pink-slips/ArticleStandard/Article/detail/571468?contextCategoryId=10791&ref=25 Use discharge forms to clear confusion on who owes how much for what. 2008-12-12T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/502008/571468null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Form-Report-cards-make-the-grade/ArticleStandard/Article/detail/569716?contextCategoryId=10791&ref=25 Improve compliance with this client handout. 2008-12-04T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/492008/569716null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Payment-agreement-form/ArticleStandard/Article/detail/566780?contextCategoryId=10791&ref=25 Provide clients with payment options. 2008-11-18T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472008/566780null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Inventory-manager-job-description/ArticleStandard/Article/detail/566818?contextCategoryId=10791&ref=25 Download this sample job description for the team member who keeps your shelves stocked. 2008-11-18T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/472008/566818null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-e-mail-template/ArticleStandard/Article/detail/565943?contextCategoryId=10791&ref=25 Stop calling clients and e-mail them instead using this timesaving template. 2008-11-13T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565943null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Prepare-with-pet-IDs/ArticleStandard/Article/detail/565796?contextCategoryId=10791&ref=25 I'm a consulting veterinarian who's highly involved in several disaster preparedness committees. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565796null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-legal-letter-for-abandoned-pets/ArticleStandard/Article/detail/565797?contextCategoryId=10791&ref=25 I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565797null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Free-pet-ID-cards/ArticleStandard/Article/detail/560296?contextCategoryId=10791&ref=25 Download a pet ID template to help clients keep track of their pets' information and bond them to your practice. 2008-10-21T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/432008/560296null HTML http://veterinaryteam.dvm360.com/firstline/Communication+Strategies/Patient-record-checklist/ArticleStandard/Article/detail/528988?contextCategoryId=10791&ref=25 Use these checklist to help update and ensure complete patient medical records. 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282008/528988/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282008/528988null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Employee-questionnaire/ArticleStandard/Article/detail/524334?contextCategoryId=10791&ref=25 Use this questionnaire to help employees assess their roles and performance in your practice. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/524334/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/524334null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dog-lifestyle-survey/ArticleStandard/Article/detail/595185?contextCategoryId=10791&ref=25 This sample form will remind you to ask clients important lifestyle questions. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182009/595185null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Technician-in-room-checklist/ArticleStandard/Article/detail/524327?contextCategoryId=10791&ref=25 Use this checklist to make sure you discuss necessary care recommendations with clients during visits. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/524327/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/524327null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/The-fecal-experiment/ArticleStandard/Article/detail/510212?contextCategoryId=10791&ref=25 This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance. 2008-04-15T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162008/510212/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162008/510212null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-shoe-are-you/ArticleStandard/Article/detail/503507?contextCategoryId=10791&ref=25 Use this card to record your biggest work challenges and what your team can do to relate to you. Then discuss your answers at the next staff meeting. 2008-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122008/503507/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122008/503507null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Reasons-to-smile-list/ArticleStandard/Article/detail/492094?contextCategoryId=10791&ref=25 Use this form to create your own list of reasons to smile. Then share your top answers with us. 2008-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072008/492094/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/072008/492094null PDF http://veterinaryteam.dvm360.com/firstline/Client+service+for+managers/Euthanasia-consent-form/ArticleStandard/Article/detail/476342?contextCategoryId=10791&ref=25 Document clients' consent for euthanasia with a form. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476342/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476342null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Compassionate-care-fund-protocol/ArticleStandard/Article/detail/476396?contextCategoryId=10791&ref=25 Review this sample compassionate care fund protocol, then discuss how your practice will handle financial requests from clients in need. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476396/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476396null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Canine-lifestyle-review/ArticleStandard/Article/detail/595203?contextCategoryId=10791&ref=25 A canine lifestyle summary will help you tailor your message to fit each dog's needs. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182009/595203null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Feline-lifestyle-review/ArticleStandard/Article/detail/595206?contextCategoryId=10791&ref=25 A feline lifestyle summary will help you tailor your message to fit each cat's needs. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/182009/595206null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Compassionate-care-fund-application/ArticleStandard/Article/detail/476394?contextCategoryId=10791&ref=25 A compassionate card fund application will help you determine clients' needs when you want to offer financial assistance. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476394/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476394null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-would-you-do/ArticleStandard/Article/detail/476391?contextCategoryId=10791&ref=25 Read these true stories of client service disasters, then use the discussion guide to talk about how you'd handle these situations at your next staff meeting. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476391/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476391null PDF http://veterinaryteam.dvm360.com/firstline/Client+service+for+managers/Sample-confidentiality-pledge/ArticleStandard/Article/detail/476338?contextCategoryId=10791&ref=25 A confidentiality pledge reminds your team about the importance of keeping confidential information private. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476338/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476338null PDF http://veterinaryteam.dvm360.com/firstline/Client+service+for+managers/Sample-pets-in-the-workplace-policy/ArticleStandard/Article/detail/476386?contextCategoryId=10791&ref=25 Read this policy, then write your own so team members know when their personal pets are welcome in your practice. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476386/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476386null PDF http://veterinaryteam.dvm360.com/firstline/Client+service+for+managers/Practice-principles-card/ArticleStandard/Article/detail/476389?contextCategoryId=10791&ref=25 What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476389/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476389null PDF http://veterinaryteam.dvm360.com/firstline/Client+service+for+managers/Euthanasia-protocol/ArticleStandard/Article/detail/476353?contextCategoryId=10791&ref=25 Review this sample euthanasia protocol with your team to decide how you'll handle euthanasia procedures consistently and compassionately. 2007-11-29T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476353/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/482007/476353null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Weight-calories-and-your-pet/ArticleStandard/Article/detail/464687?contextCategoryId=10791&ref=25 Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats. 2007-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412007/464687/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412007/464687null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-organizational-chart/ArticleStandard/Article/detail/431857?contextCategoryId=10791&ref=25 Communication is part of being a great employee. This means you need to know who to talk to when you have a problem. Consider this example. 2007-07-31T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431857/1jpg_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/232007/431857null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Nutrition-questionnaire/ArticleStandard/Article/detail/445751?contextCategoryId=10791&ref=25 Use this sample nutrition questionnaire to learn more about what your clients are feeding their pets--and how much. 2007-07-31T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312007/445751/Firstline_PDF_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/312007/445751null PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Web-exclusive-5-client-handouts/ArticleStandard/Article/detail/385900?contextCategoryId=10791&ref=25 Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice. 2006-11-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462006/385900null HTML http://veterinaryteam.dvm360.com/firstline/Nutrition+Center/Pet-obesity/ArticleStandard/Article/detail/385897?contextCategoryId=10791&ref=25 An estimated 45 percent of all U.S. pets are obese, according to the Association for Pet Obesity Prevention. Teach your clients about their pets' ideal weight with this obesity handout. 2006-11-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462006/385897/icon_pdf_thumbnail_thumbnail.gif http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462006/385897null PDF http://veterinaryteam.dvm360.com/firstline/Client+service+for+managers/Sample-compensation-statement/ArticleStandard/Article/detail/185037?contextCategoryId=10791&ref=25 A compensation statement outlines all the benefits of working for the practice. 2005-10-05T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412005/185037/icon_pdf_thumbnail_thumbnail.gif PDF http://veterinaryteam.dvm360.com/firstline/Forms/Sample-evaluation-form/ArticleStandard/Article/detail/185042?contextCategoryId=10791&ref=25 An evaluation form helps you pinpoint a team member's strengths and weaknesses so you can agree on a plan for professional development. 2005-10-05T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/412005/185042/icon_pdf_thumbnail_thumbnail.gif PDF http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-audit-summary-form/ArticleStandard/Article/detail/182910?contextCategoryId=10791&ref=25 Use this form to record your findings when you review medical records for missed charges. 2005-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/402005/182910/icon_pdf_thumbnail_thumbnail.gif PDF