http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Article/list/10569 Practice tips to help team members work more effectively, offer high-quality client service, and build the team. 2013-05-20T02:07:54Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Share-your-tried-and-true-tips/ArticleStandard/Article/detail/593108?contextCategoryId=10569&ref=25 How do you do it—whatever it may be—better? 2013-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162009/593108null HTML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/Save-that-date/ArticleStandard/Article/detail/795189?contextCategoryId=10569&ref=25 Custom create calendars for your veterinary clients 2012-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442012/795189null XML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/That-old-line/ArticleStandard/Article/detail/795192?contextCategoryId=10569&ref=25 A new use for old IV bags in the veterinary clinic 2012-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442012/795192/Teamoldline_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/Fish-for-ways-to-wow-veterinary-clients/ArticleStandard/Article/detail/795183?contextCategoryId=10569&ref=25 Use these tips one team came up with to to wow clients 2012-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442012/795183null XML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/3-tips-for-chronic-ear-infections/ArticleStandard/Article/detail/795182?contextCategoryId=10569&ref=25 Sandra Grable, CVT, a dermatology technician at the University of Illinois Veterinary Teaching Hospital, offers this advice to avoid common ear infection mistakes 2012-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442012/795182null XML http://veterinaryteam.dvm360.com/firstline/Pet+Insurance/Sample-script-How-to-talk-to-veterinary-clients-ab/ArticleStandard/Article/detail/795186?contextCategoryId=10569&ref=25 Consider using this script when you talk with your veterinary clients about pet insurance 2012-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/442012/795186null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-technicians-Hold-on-that-aint-chicken-b/ArticleStandard/Article/detail/788377?contextCategoryId=10569&ref=25 Collect urine easily with this common household utensil. 2012-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/372012/788377null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Comfort-waiting-veterinary-patients/ArticleStandard/Article/detail/788379?contextCategoryId=10569&ref=25 Give anxious dogs relief during their stay. 2012-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/372012/788379null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Help-veterinary-clients-with-angels-in-the-cupboar/ArticleStandard/Article/detail/788385?contextCategoryId=10569&ref=25 An easy way to help clients who can't afford care. 2012-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/372012/788385null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Signs-signs-everywhere-signs-in-your-veterinary-pr/ArticleStandard/Article/detail/788381?contextCategoryId=10569&ref=25 Eliminate cage cards and save paper with this tip. 2012-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/372012/788381null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-twist-on-noisy-children-in-your-veterinary-pract/ArticleStandard/Article/detail/788387?contextCategoryId=10569&ref=25 A simple solution to tame rowdy children in the waiting room. 2012-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/372012/788387null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-technicians-Catch-that-catheter/ArticleStandard/Article/detail/781167?contextCategoryId=10569&ref=25 Use red and green vet wrap to indicate if a patient's ready to go home. 2012-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282012/781167null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Hair-of-the-dog/ArticleStandard/Article/detail/781169?contextCategoryId=10569&ref=25 Doggie dental floss solutions. 2012-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282012/781169null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Develop-a-discount-display-for-your-veterinary-pra/ArticleStandard/Article/detail/781159?contextCategoryId=10569&ref=25 Use a bulletin board to display seasonal information and discounts. 2012-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282012/781159null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-client-education-caught-on-tape/ArticleStandard/Article/detail/781156?contextCategoryId=10569&ref=25 Affordable video-capture devices are great tools for client instruction. 2012-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282012/781156null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Laser-in-on-surgery-discussions-in-veterinary-prac/ArticleStandard/Article/detail/781165?contextCategoryId=10569&ref=25 Veterinary clients face many decisions when bringing their pet in for surgery. 2012-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282012/781165null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/B-I-N-G-Omdashand-bingo-is-the-game-o/ArticleStandard/Article/detail/781164?contextCategoryId=10569&ref=25 Playing bingo is a good way to remind veterinary team members to do tasks. 2012-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282012/781164null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-probing-solution-in-veterinary-practice/ArticleStandard/Article/detail/781166?contextCategoryId=10569&ref=25 Use an empty liter bag for disinfecting solution. 2012-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282012/781166null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Label-veterinary-medications-on-the-dot/ArticleStandard/Article/detail/778577?contextCategoryId=10569&ref=25 Use colored dot stickers to quickly identify expiration dates. 2012-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252012/778577null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-tip-Simple-solution-to-catch-urine/ArticleStandard/Article/detail/778578?contextCategoryId=10569&ref=25 Use plastic vaccine trays to collect urine by free catch. 2012-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252012/778578null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-veterinary-patients-warm-with-rice-buddies/ArticleStandard/Article/detail/778580?contextCategoryId=10569&ref=25 Keep patients toasty post-surgery with a rice buddy in their kennel. 2012-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252012/778580null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-tip-Hold-the-IV-line/ArticleStandard/Article/detail/778581?contextCategoryId=10569&ref=25 Use IV lines to tie endotracheal tubes during dental procedures. 2012-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252012/778581null XML http://veterinaryteam.dvm360.com/firstline/Client+communication+for+managers/Conquer-vaccination-concerns-in-veterinary-practic/ArticleStandard/Article/detail/774225?contextCategoryId=10569&ref=25 Be prepared when clients ask about the number of vaccines their pets receive. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774225null XML http://veterinaryteam.dvm360.com/firstline/Managing+clients/Celebrate-the-gift-of-health/ArticleStandard/Article/detail/774233?contextCategoryId=10569&ref=25 Help pets and make clients happy with custom gift certificates for veterinary services. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774233null XML http://veterinaryteam.dvm360.com/firstline/Back+office/Dump-the-litter-box-in-veterinary-practice/ArticleStandard/Article/detail/774234?contextCategoryId=10569&ref=25 How to deal with kittens turning their litter box over. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774234null XML http://veterinaryteam.dvm360.com/firstline/Back+office/Dont-get-needled-in-veterinary-practice/ArticleStandard/Article/detail/774224?contextCategoryId=10569&ref=25 Use pet nail clippers for removing needles from syringes. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774224null XML http://veterinaryteam.dvm360.com/firstline/Back+office/A-draining-issue-in-veterinary-practice/ArticleStandard/Article/detail/774228?contextCategoryId=10569&ref=25 Use this tip to keep your otoscope cone-cleaning brushes within reach. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774228/veterinary_drain_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/Make-testing-a-no-brainer/ArticleStandard/Article/detail/774222?contextCategoryId=10569&ref=25 General and referral veterinary practices can work together 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774222null XML http://veterinaryteam.dvm360.com/firstline/Back+office/Make-your-own-urine-catchers/ArticleStandard/Article/detail/774227?contextCategoryId=10569&ref=25 Vaccine container makes for a urine catcher in veterinary practice. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774227null XML http://veterinaryteam.dvm360.com/firstline/Back+office/A-shoe-in-for-medication-in-veterinary-practice/ArticleStandard/Article/detail/774232?contextCategoryId=10569&ref=25 Use an over-the-door shoe holder to store medication. 2012-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202012/774232null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-tough-pill-to-swallow/ArticleStandard/Article/detail/769629?contextCategoryId=10569&ref=25 Pill your cat and stay on good terms. 2012-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162012/769629/veterinary_pills_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-sticker-shock-in-veterinary-practice/ArticleStandard/Article/detail/769621?contextCategoryId=10569&ref=25 Provide estimates and payment options to block the shock. 2012-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162012/769621/veterinary_wideeyedog_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Singing-the-heartworm-heartache-and-Lyme-disease-b/ArticleStandard/Article/detail/769630?contextCategoryId=10569&ref=25 Focus on the problem at hand and move forward with treatment. 2012-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162012/769630null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Install-a-no-cell-phone-rule-in-the-exam-room/ArticleStandard/Article/detail/730683?contextCategoryId=10569&ref=25 Install this cell phone rule to save your sanity. 2011-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/282011/730683null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Use-bins-to-store-your-patients-lost-items/ArticleStandard/Article/detail/715552?contextCategoryId=10569&ref=25 Update your lost-and-found. 2011-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715552null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-talk-to-clients-about-vaccines/ArticleStandard/Article/detail/715554?contextCategoryId=10569&ref=25 Here are vaccine recommendations made easy. 2011-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715554null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Spin-to-win-Make-dental-care-fun/ArticleStandard/Article/detail/715562?contextCategoryId=10569&ref=25 Sprin to win. 2011-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715562null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Spread-heartworm-awareness-with-client-games/ArticleStandard/Article/detail/715565?contextCategoryId=10569&ref=25 Make heartworm awareness fun. 2011-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152011/715565null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Categorize-your-veterinary-patients-catheters/ArticleStandard/Article/detail/711780?contextCategoryId=10569&ref=25 Never underestimate the power of paper towel rolls. 2011-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122011/711780null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Precount-commonly-prescribed-drugs-to-save-time/ArticleStandard/Article/detail/711784?contextCategoryId=10569&ref=25 Start counting down to efficiency today. 2011-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122011/711784null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Make-a-coloring-book-page-to-promote-your-veterina/ArticleStandard/Article/detail/711779?contextCategoryId=10569&ref=25 Go ahead and color outside the lines. 2011-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122011/711779/veterinary_newcolor_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Create-a-motto-for-your-veterinary-team/ArticleStandard/Article/detail/711783?contextCategoryId=10569&ref=25 Use fun and games to define your practice's unique selling proposition. 2011-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122011/711783null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dry-mop-to-keep-your-veterinary-staff-from-slippin/ArticleStandard/Article/detail/711782?contextCategoryId=10569&ref=25 You'll fall for this tip. 2011-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/122011/711782null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Use-spray-peroxide-to-spiff-up-patients/ArticleStandard/Article/detail/709352?contextCategoryId=10569&ref=25 Spray pets down to spiff them up. 2011-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102011/709352null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Use-a-headlamp-to-eliminate-shadows-during-dental-/ArticleStandard/Article/detail/709348?contextCategoryId=10569&ref=25 Don't be blinded by the light. 2011-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102011/709348/veterinary_survey_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Use-PVC-to-fill-prescriptions-ASAP/ArticleStandard/Article/detail/709344?contextCategoryId=10569&ref=25 Now you can fill prescriptions on the fly. 2011-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102011/709344null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Top-tips-for-smoothing-out-your-schedule/ArticleStandard/Article/detail/709341?contextCategoryId=10569&ref=25 Learn how to distribute your employees evenly. 2011-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102011/709341null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Communicate-clearly-in-the-exam-room-to-encourage-/ArticleStandard/Article/detail/709351?contextCategoryId=10569&ref=25 Send a clear message to your clients about the importance of parasite prevention. 2011-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102011/709351/veterinary_phone_250_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Pearls-of-Practice-Goodbye-to-sore-knees-squirting/ArticleStandard/Article/detail/669056?contextCategoryId=10569&ref=25 Two tips to tackle job-related joint pain and on-the-go sanitation. 2010-05-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192010/669056null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Pet-Picassos-Tip-rules-for-iFirstlinei/ArticleStandard/Article/detail/655231?contextCategoryId=10569&ref=25 Submit a Pearl of Practice for your chance to win a Pet Picassos portrait. 2010-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062010/655231null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Puppy-and-kitten-kits-grow-up/ArticleStandard/Article/detail/653143?contextCategoryId=10569&ref=25 Create adult pet kits to educate clients and increase client compliance. 2010-01-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/042010/653143null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Time-off-request-form/ArticleStandard/Article/detail/638292?contextCategoryId=10569&ref=25 Simplify scheduling requests with this sample time-off sheet. 2009-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/452009/638292null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-spread-the-word-about-your-skills/ArticleStandard/Article/detail/175473?contextCategoryId=10569&ref=25 Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this? 2009-09-18T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Recording-vaccine-lot-numbers/ArticleStandard/Article/detail/598673?contextCategoryId=10569&ref=25 Watch a demonstration of how to create a useful medical notes template in paperless records. 2009-05-18T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/212009/598673/veterinary_toman_flash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Web-102mdashopening-an-online-store/ArticleStandard/Article/detail/597099?contextCategoryId=10569&ref=25 Here's an easy way to take the edge away from Internet pharmacies. 2009-05-07T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/192009/597099null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Will-work-for-tips/ArticleStandard/Article/detail/594682?contextCategoryId=10569&ref=25 Don't hear praise through the grapevine. 2009-05-06T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172009/594682/veterinary_tips_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Dermatology/Solving-a-sticky-situation/ArticleStandard/Article/detail/594677?contextCategoryId=10569&ref=25 How to unglue a hamster. 2009-04-29T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172009/594677null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-let-clients-phone-it-in/ArticleStandard/Article/detail/594660?contextCategoryId=10569&ref=25 Don't let clients take the "wait and see" approach to their pets' health. 2009-04-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172009/594660null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Web-101mdashhow-to-start-a-practice-site/ArticleStandard/Article/detail/594333?contextCategoryId=10569&ref=25 Have you been given the task of creating a Web site? Here's where to begin. 2009-04-22T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/172009/594333null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Offer-percentives/ArticleStandard/Article/detail/592037?contextCategoryId=10569&ref=25 Reward staff for catching missed fees. 2009-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152009/592037null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/I-dunno-isnt-an-answer/ArticleStandard/Article/detail/585563?contextCategoryId=10569&ref=25 Stop scrambling to find obscure objects. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585563null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Fridge-worthy-marketing/ArticleStandard/Article/detail/585564?contextCategoryId=10569&ref=25 Attract clients like refrigerator magnets. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585564/veterinary_fridge_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-Push-products-without-being-a-pushy-/ArticleStandard/Article/detail/585562?contextCategoryId=10569&ref=25 A sincere recommendation isn't the same as a sales pitch. 2009-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/102009/585562null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Combine-and-conquer/ArticleStandard/Article/detail/580269?contextCategoryId=10569&ref=25 One clinic goes green and saves some green with eco-friendly tips. How to save paper, money, and the environment. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/580269null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Light-a-fire-under-their-butts/ArticleStandard/Article/detail/580271?contextCategoryId=10569&ref=25 Team members have to pick up trash and pull weeds when taking time to smoke a cigarette. 2009-02-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/062009/580271null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Nix-mix-ups/ArticleStandard/Article/detail/565803?contextCategoryId=10569&ref=25 Check out this idea for keeping track of lab specimens. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565803null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Closed-door-policy/ArticleStandard/Article/detail/565802?contextCategoryId=10569&ref=25 Make sure clients leave with their hands full. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565802null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/B-I-N-G-O-for-go-getters/ArticleStandard/Article/detail/565801?contextCategoryId=10569&ref=25 Try this winning team-building activity. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565801null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Our-ractice-has-no-P-in-it/ArticleStandard/Article/detail/565800?contextCategoryId=10569&ref=25 Here's a fun way to stop marking. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565800null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-Publicize-your-payment-plans/ArticleStandard/Article/detail/565799?contextCategoryId=10569&ref=25 The best time to talk about financial matters is during wellness visits. 2008-11-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/462008/565799null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Speak-your-clients-language/ArticleStandard/Article/detail/559198?contextCategoryId=10569&ref=25 Spanish handouts increase the number of clients and client compliance for one hospital. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559198null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Training-thats-truly-for-everyone/ArticleStandard/Article/detail/559277?contextCategoryId=10569&ref=25 Group meetings make new member training easier. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559277null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Its-a-dirty-job/ArticleStandard/Article/detail/559197?contextCategoryId=10569&ref=25 Motivate team members to keep your practice clean with creative competitions. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559197null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Added-value-at-no-extra-charge/ArticleStandard/Article/detail/559199?contextCategoryId=10569&ref=25 Little gestures go a long way—especially when the client doesn't have to pay for them. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559199/VeterinaryBath_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-mint-on-the-pillow/ArticleStandard/Article/detail/559196?contextCategoryId=10569&ref=25 Take a tip from the hotel industry and provide exceptional hospitality. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559196null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-perfect-10/ArticleStandard/Article/detail/559155?contextCategoryId=10569&ref=25 Cut down on unnecessary sick days by offering team members monthly rewards. 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559155null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-Talking-to-clients-about-microchips/ArticleStandard/Article/detail/559201?contextCategoryId=10569&ref=25 A painless conversation: Talking to clients about microchips 2008-10-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/422008/559201null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Find-that-tag/ArticleStandard/Article/detail/551946?contextCategoryId=10569&ref=25 Here's a tasty solution for X-ray tag organization. 2008-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/392008/551946null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Grow-new-technicians/ArticleStandard/Article/detail/551947?contextCategoryId=10569&ref=25 Take one motivated candidate, add an annual school allowance, and what do you get? 2008-09-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/392008/551947null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Offer-clients-free-dental-kits/ArticleStandard/Article/detail/529599?contextCategoryId=10569&ref=25 Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla. 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292008/529599null XML http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Pull-ups-push-back-at-stress/ArticleStandard/Article/detail/529600?contextCategoryId=10569&ref=25 When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups. 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292008/529600null XML http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Sample-script-Offer-smooth-discharge-visits/ArticleStandard/Article/detail/529598?contextCategoryId=10569&ref=25 You: Hello, Ms. Worrysome. 2008-07-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/292008/529598null XML http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Capture-new-pets-photos/ArticleStandard/Article/detail/525189?contextCategoryId=10569&ref=25 What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525189/capture_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525189null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-Turn-phone-shoppers-into-clients/ArticleStandard/Article/detail/525186?contextCategoryId=10569&ref=25 When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script: 2008-06-01T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Count-pets-in-case-of-evacuation/ArticleStandard/Article/detail/525187?contextCategoryId=10569&ref=25 After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets. 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525187null XML http://veterinaryteam.dvm360.com/firstline/Pearls+of+Practice/Make-time-to-share/ArticleStandard/Article/detail/525188?contextCategoryId=10569&ref=25 Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection? 2008-06-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525188/make_time_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/252008/525188null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Celebrate-Client-Appreciation-Week/ArticleStandard/Article/detail/516845?contextCategoryId=10569&ref=25 Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va. 2008-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202008/516845null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Build-a-buzz-with-client-seminars/ArticleStandard/Article/detail/516844?contextCategoryId=10569&ref=25 Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients. 2008-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202008/516844/buzz_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202008/516844null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Sample-script-How-to-discuss-chronic-pain-manageme/ArticleStandard/Article/detail/516846?contextCategoryId=10569&ref=25 "Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo. 2008-05-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/202008/516846null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Bond-your-team-with-bonuses/ArticleStandard/Article/detail/508908?contextCategoryId=10569&ref=25 Bonuses are more than a way to say thanks at VetSelect Animal Hospital in Novi, Mich. 2008-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508908/bond_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508908null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Home-sweet-hospital/ArticleStandard/Article/detail/508905?contextCategoryId=10569&ref=25 Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo. 2008-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508905/home_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508905null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-team-bonding-a-tail-wagging-time/ArticleStandard/Article/detail/508904?contextCategoryId=10569&ref=25 Hosting special events for team members and their families can build better working relationships and strengthen the support system in your practice, says Debbie Allaben Gair, CVPM, a Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich. 2008-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508904/veterinary_tail_wag_sf_flash.png XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-pets-picture-priceless/ArticleStandard/Article/detail/508907?contextCategoryId=10569&ref=25 The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience. 2008-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508907/pets_picture_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508907/teampetpic_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-How-to-discuss-the-cost-of-euthanasi/ArticleStandard/Article/detail/508906?contextCategoryId=10569&ref=25 "Help clients who make the difficult choice to euthanize their pet by approaching the associated costs with sincere consideration," says Sharon DeNayer, a Firstline Editorial Advisory Board member and the clinic manager at Windsor Veterinary Clinic in Windsor, Colo. 2008-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/152008/508906null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Huddles-offer-more-chances-to-score/ArticleStandard/Article/detail/509932?contextCategoryId=10569&ref=25 Move over, Steelers, there's a new team in town. 2008-04-01T04:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/162008/509932null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-When-tempers-flare/ArticleStandard/Article/detail/502302?contextCategoryId=10569&ref=25 Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich. 2008-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112008/502302null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Have-your-people-call-my-people/ArticleStandard/Article/detail/502303?contextCategoryId=10569&ref=25 Pet owners with hospitalized pets at Associated Veterinary Specialists in Bridgeton, Mo., always know news about their pet's condition is just a phone call away. 2008-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112008/502303null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Hunt-for-a-good-time/ArticleStandard/Article/detail/502305?contextCategoryId=10569&ref=25 To keep the team eggs-ited at Cloverleaf Animal Hospital in Westfield Center, Ohio, Linda Randall, DVM, AVBP, and Susan Harr, the practice manager, host an annual indoor spring egg hunt at their one-doctor practice. 2008-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112008/502305null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/On-the-Job-Shannon-Miller-DVM/ArticleStandard/Article/detail/502306?contextCategoryId=10569&ref=25 One night about a year ago, I was on call but had important business to attend to—I was standing in line at a local bookstore waiting for the release of the latest book in the Harry Potter series. It was midnight, and true to form, my pager, the black box of evil, chimed. 2008-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112008/502306/on_the_job_thumbnail.jpg http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112008/502306null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Saved-by-the-bell/ArticleStandard/Article/detail/502304?contextCategoryId=10569&ref=25 When the school bell rings at Heritage Animal Hospital in Maple Grove, Minn., team members celebrate. 2008-03-01T05:00:00Z http://veterinaryteam.dvm360.com/firstline/data/articlestandard/firstline/112008/502304null XML