Fancy folders fortify client bonds

Fancy folders fortify client bonds

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May 01, 2010
By dvm360.com staff

With 12 doctors and 41 team members, there's risk that clients at Upstate Veterinary Specialists in Greenville, S.C., may feel lost in the shuffle. To give clients a sense of individuality and to help them track who's caring for their pets, team members send them home with a special folder for their pets' documents. "On that folder, we write the doctor and technicians who are on their pet's team," receptionist Christine Robson says. "This way clients know who to contact with questions or concerns about their pet or procedures. As well, the folder organizes copies of estimates, consent, lab work, discharge instructions, invoices, etc. We've found it helps both clients dropping off pets for procedures, as well as clients leaving the hospital."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.