End front vs. back battles

End front vs. back battles

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Jan 01, 2008



Sick of the communication gaps and the infighting about policy changes that often occur between front and back office team members? Crystal Steen, a receptionist at Pet Care Vet in Virginia Beach, Va., suggests electing area liaisons.

One technician and one receptionist fill this leadership role. They communicate information and policies, act as the first point of contact to resolve conflicts, and represent their team at the other area's meetings.

Use these tips to incorporate area liaisons:

  • Create a description for the position, outlining the responsibilities and your expectations.
  • Invite interested team members to apply.
  • Interview each applicant, and select area liaisons based on merit, performance, and qualifications.
"The area liaisons address minor issues in the practice, allowing the office manager and doctors to focus on the major ones," says Steen, the reception area liaison. "It's also a wonderful opportunity for budding leaders to develop their skills."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.