Emotional stages of change

Emotional stages of change

Jun 15, 2009

Change is hard. It makes people uncomfortable and, as a result, causes feelings of loss and anxiety. Whether you’re facing change yourself or helping others manage it, you should expect negative reactions and resistance. The good thing is you can decrease the fallout by tracking attitudes—your colleagues’ and your own.


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5 tips to stop stressing over diabetic patient monitoring

FIRSTLINE - Oct 06, 2015

By Jessica Midence, DVM, DACVIM

Mrs. Smith is hypervigilant and Mr. McKinley is laissez faire. Your veterinary team can manage these pet owners' expectations with these five fairly simple steps for more effective home monitoring without the frustration.

Gentle gestures for euthanasia

FIRSTLINE - Sep 28, 2015

By Brent Dickinson

How you handle a pet’s euthanasia is one of the most memorable moments you share with clients. So make sure your veterinary team strikes the right note.

Self-test: Got the skills to be your boss's favorite?

FIRSTLINE - Sep 24, 2015

By Kristine Suszczynski

Take this quick quiz to see if you’re stacking up the skills that will get you noticed at your veterinary practice.