Don't ditch disaster training!
As managers, it’s not uncommon to get an eye roll from others when we discuss safety protocols. And it's a massive time investment to create safety protocols, train on them, keep up with documentation and monitor compliance. But, in the end, it’s all worth it.
Our city of Kokomo, Indiana, was hit by not one but multiple tornadoes on August 24. The damage was especially devastating because one of the tornadoes took almost the exact path as a twister in 2013—after which, our city pulled together and rebuilt what had been destroyed. But the community’s strength and will was tested again—double the proof that bad things happen to great people and places.
When the severe weather was taking place, I was in a car with our associate veterinarian on the way to CVC Kansas City. We started receiving weather updates from back home on our phones and realized everyone we knew and loved was in a really dangerous scenario, all while we were more than 350 miles from home.
Immediately, we both started making phone calls to family members, schools, daycares and, of course, to the workplace.
I can’t tell you how proud I was to hear that our team members used our protocol and followed appropriate clinic shutdown procedures as the weather started to change. They all remained collected as they protected clients that were in the building, got clinic kitties to their safe kennel shelter and assumed their own safe positions in our windowless, inner-most area of the clinic.
Everyone stayed safe and unharmed because of quick thinking and because they had the tools and training needed to react. Their ability to act without micro-management is like a badge of honor for all to wear. They each showed what teamwork, trust and commitment to protocol can truly mean in a time of natural disaster.
I created our plan out of necessity as well as a common-sense approach to what's needed in an emergency. I searched for online tools and used The Complete Veterinary Practice Regulatory Compliance Manual by Philip J. Seibert to help guide and edit my ideas and create a written emergency action plan we used for training.
Remember, this didn't happen overnight. It took time. I knew what we needed and made a list, crossing things off as I created, purchased, typed or trained. Now, with it all done, I have a reminder in my Outlook for the yearly training, a safety checkbox in my new hire training packet and a beginning-of-year appointment to review protocol for updates. It’s basically a static plan that requires little maintenance or effort.
We all believe it won’t happen. Some would say this training is a waste of paid employee time. Others think they can just put it off until “tomorrow.” But please stop today and move safety training to the top of your list. You may not live in tornado alley, but every clinic lives within the parameters of some sort of natural disaster. Your team, patients and clients are precious and deserve to have a devoted safety plan. Don’t let them down.