Do clients understand their pets' at-home care?

Do clients understand their pets' at-home care?

If they're like many human medical patients, they don't.
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Aug 08, 2008
By dvm360.com staff

When people are discharged from the emergency department, 78 percent don't fully understand their care and discharge instructions, according to a recent study by researchers at Northwestern University's Feinberg School of Medicine. What's more, 80 percent of these people weren't even aware they hadn't grasped the medical instructions.

At-home care represents perhaps the most important part of patients' recovery. If your clients are fuzzy on the post-treatment care they should provide their pets, it's likely the treatment will ultimately fail. Stellar client communication, especially during discharge visits, is key to ensuring that clients don't leave your practice the same way people leave the emergency room—confused. For a few suggestions for improving your team's client communications and discharge visits, check out the related links below.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.