Different strokes for different folks

Different strokes for different folks

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Dec 01, 2005

Q. The doctor doesn't apply practice policies consistently. How can I ask for fair treatment?


Roger Cummings
"Any policy will apply only in about 80 percent of situations," says Roger Cummings, CVPM, a Firstline Editorial Advisory Board member and a practice management consultant with Brakke Consulting Inc. in Dallas. "There will always be exceptions. So think about whether you're really seeing favoritism before you approach the doctor." For example, he says, a co-worker might be late to work because she had a flat tire—that's a reasonable exception.

However, Cummings says exceptions aren't always appropriate. "For example, in most policy manuals, animal abuse or theft are grounds for immediate dismissal," he says. A tip for managers: When you make an exception, explain why you did—and why you wouldn't normally bend the rules.

If your manager fails to apply the rules consistently, Cummings suggests keeping a log to track the exceptions and dates and discuss it with your manager. "When you bring up this issue, it's vital to have a conversation that's not personally confrontational," Cummings says. "So focus on the goals that you and your manager share, and talk about the benefits to the team of changing your approach instead of presenting the problem as a slight aimed at you."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.