Communication strategies for managers | Firstline

Communication strategies for managers

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FIRSTLINE: Jun 10, 2015
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)
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VETERINARY ECONOMICS: May 21, 2015
Be emotionally present for your clients and your staff
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FIRSTLINE: May 20, 2015
By dvm360.com staff
This team member was hired as an office manager and promised reimbursement if she pursued certification—then her veterinary practice reneged on the deal. What would you do?
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FIRSTLINE: May 07, 2015
Moods: They set the tone for practice success or failure. Here’s how to hire, and hone, those moods for the better
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FIRSTLINE: May 06, 2015
Check yourself with this quick list of symptoms. Then seek help.
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FIRSTLINE: May 05, 2015
By dvm360.com staff
Sometimes a good laugh can ease the burden of a busy day. And the Veterinary Humor page on Facebook does just that—gives a quick, funny look at the humor you can find in practice every day. Here’s a quick Q&A with the creator of Veterinary Humor.
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FIRSTLINE: Apr 25, 2015
By dvm360.com staff
You’re putting on a show in the exam room, but are you award-winning or blooper reel ready?
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VETERINARY ECONOMICS: Apr 23, 2015
By dvm360.com staff
Your hospital won’t turn into the sitcom’s Central Perk coffeehouse, but you will hold onto existing clients by creating real, authentic relationships.
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FIRSTLINE: Apr 10, 2015
Use the E-C—explain-and-convince—method with each of these challenging cases to lock in veterinary client compliance.
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FIRSTLINE: Apr 09, 2015
By dvm360.com staff
Heads up! How you stand can show pet owners and coworkers what you stand for—high-quality client service and veterinary care. It also builds self-confidence and sends positive vibes to those around you. Or you could flub your client interactions with bad body language that says “back off!”
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dvm360.com: Mar 13, 2015
Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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dvm360.com: Feb 18, 2015
By dvm360.com staff
Eye-opening information about what your veterinary clients are researching, plus, an educational handout.
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DVM360 MAGAZINE: Jan 26, 2015
Transparency helps avoid nasty client surprises.