Communication strategies for managers | Firstline

Communication strategies for managers

 
VETTED: Jul 26, 2016
Compassion fatigue is a real and dangerous threat to the health of veterinary professionals and their patients, but Licensed Professional Counselor and Certified Veterinary Technician Becky Murray has mapped out a guide for healthy coping.
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FIRSTLINE: Jul 26, 2016
An associate's anxiety was crippling our team. The team members were frustrated and complaining. Something needed to change at this dvm360/VHMA Practice Manager of the Year contestant's veterinary hospital. So they made a plan ...
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VETERINARY ECONOMICS: Jul 19, 2016
By dvm360.com staff
Use this to-do list from Lisel Coles, a 2016 dvm360/VHMA Practice Manager of the Year contestant, to make your meetings a little less work and a lot more play.
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VETERINARY ECONOMICS: Jul 18, 2016
Medicine and business benefit when the staff is on the same page.
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FIRSTLINE: Jul 14, 2016
A reminder that what works in life also works in the veterinary clinic.
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VETERINARY ECONOMICS: Jul 14, 2016
By dvm360.com staff
VHMA members spill their best-kept secrets for successful staff management.
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VETERINARY ECONOMICS: Jul 13, 2016
By dvm360.com staff
First, break down your stereotypes of older pet owners. (Hint: They don't all like to be treated as cute, little ol' people.) Second, start trying out these tips today for better communication with this growing population of veterinary clients.
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FIRSTLINE: Jul 10, 2016
By dvm360.com staff
If team members are fleeing your veterinary practice, it just might be for one of these reasons--their top 10 frustrations in practice.
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FIRSTLINE: Jun 20, 2016
A Firstline reader seeks help when her boss wrecks her work schedule, jeopardizing her time off with her retired spouse.
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FIRSTLINE: Jun 01, 2016
Personality types be damned! Bash Halow, LVT, CVPM, shares the simple but demanding steps he takes in every crucial conversation he manages in veterinary practice and in life.
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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
 
VETTED: May 13, 2016
By dvm360.com staff
Kindness and positivity in the workplace aren’t schmaltzy, starry-eyed ideals—they’re necessities if you want to perform your best. Here’s what the dvm360 editors have been reading, watching and doing to up their kindness quotient.
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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VETERINARY ECONOMICS: Apr 11, 2016
Communication providers are here with their brand new invention. Something grabbed a hold of these veterinary managers tightly. It’s a service that’s saving time daily and nightly.
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FIRSTLINE: Apr 07, 2016
Keeping it social in the exam room. Rudely.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.