Communication strategies for managers | Firstline

Communication strategies for managers

source-image
VETERINARY ECONOMICS: Apr 23, 2015
By dvm360.com staff
Your hospital won’t turn into the sitcom’s Central Perk coffeehouse, but you will hold onto existing clients by creating real, authentic relationships.
source-image
FIRSTLINE: Apr 10, 2015
Use the E-C—explain-and-convince—method with each of these challenging cases to lock in veterinary client compliance.
source-image
FIRSTLINE: Apr 09, 2015
By dvm360.com staff
Heads up! How you stand can show pet owners and coworkers what you stand for—high-quality client service and veterinary care. It also builds self-confidence and sends positive vibes to those around you. Or you could flub your client interactions with bad body language that says “back off!”
source-image
dvm360.com: Mar 13, 2015
By dvm360.com staff
Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.
source-image
FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
source-image
FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
source-image
dvm360.com: Feb 18, 2015
By dvm360.com staff
Eye-opening information about what your veterinary clients are researching, plus, an educational handout.
source-image
DVM360 MAGAZINE: Jan 26, 2015
Transparency helps avoid nasty client surprises.
source-image
FIRSTLINE: Jan 14, 2015
Break the code on hospital language and translate some of the fun (and funny) terms in veterinary medicine.
source-image
FIRSTLINE: Jan 09, 2015
Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.
source-image
dvm360.com: Dec 26, 2014
By dvm360.com staff
Find fun amid a serious day and lift team morale for the good of everyone.
source-image
FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
source-image
FIRSTLINE: Dec 04, 2014
By dvm360.com staff
Each team member has a job to help handle cases of osteoarthritis in your veterinary practice.
source-image
VETERINARY ECONOMICS: Nov 14, 2014
By dvm360.com staff
Get on your soapbox and deliver the message.
source-image
FIRSTLINE: Nov 01, 2014
Halt the tattling—and hail good attitudes—with this simple trick.