Communication strategies for managers | Firstline

Communication strategies for managers

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VETERINARY ECONOMICS: Jul 21, 2015
This Practice Manager of the Year nominee shares her experience overseeing older, more experienced team members.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."
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FIRSTLINE: Jul 14, 2015
Try these boredom busters to bring the fun back to your team training meetings.
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FIRSTLINE: Jul 09, 2015
Stop barking at coworkers and avoid the phrases that increase the chances your team will snap. Then practice communication that tames team members' tempers and enjoy a happier workday together.
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FIRSTLINE: Jun 10, 2015
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)
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VETERINARY ECONOMICS: May 21, 2015
Be emotionally present for your clients and your staff
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FIRSTLINE: May 20, 2015
By dvm360.com staff
This team member was hired as an office manager and promised reimbursement if she pursued certification—then her veterinary practice reneged on the deal. What would you do?
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FIRSTLINE: May 07, 2015
Moods: They set the tone for practice success or failure. Here’s how to hire, and hone, those moods for the better
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FIRSTLINE: May 06, 2015
Check yourself with this quick list of symptoms. Then seek help.
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FIRSTLINE: May 05, 2015
By dvm360.com staff
Sometimes a good laugh can ease the burden of a busy day. And the Veterinary Humor page on Facebook does just that—gives a quick, funny look at the humor you can find in practice every day. Here’s a quick Q&A with the creator of Veterinary Humor.
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FIRSTLINE: Apr 25, 2015
You’re putting on a show in the exam room, but are you award-winning or blooper reel ready?
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VETERINARY ECONOMICS: Apr 23, 2015
Your hospital won’t turn into the sitcom’s Central Perk coffeehouse, but you will hold onto existing clients by creating real, authentic relationships.
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FIRSTLINE: Apr 10, 2015
Use the E-C—explain-and-convince—method with each of these challenging cases to lock in veterinary client compliance.