Communication strategies for managers | Firstline

Communication strategies for managers

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VETERINARY ECONOMICS: Aug 14, 2015
By dvm360.com staff
Despite our leadership-obsessed culture, are you looking in the right places to find the next big thing in your veterinary practice? Here's how one practice manager coaxed leadership qualities out of his staff.
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FIRSTLINE: Aug 10, 2015
Is the shadow of pain haunting pets at your veterinary practice? Shine a light on pain management to help dispel pets' fear.
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FIRSTLINE: Aug 08, 2015
Technology helped this practice transform their reminder system, saving time and money and improving client compliance.
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FIRSTLINE: Aug 05, 2015
A bully on your veterinary team may start with a little growling and nipping, but you need to bark back before they ravage your team’s culture and ruin more than just the workday.
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VETERINARY ECONOMICS: Jul 31, 2015
By dvm360.com staff
Getting on board is easier than you think--and it doesn't have to be a chore
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VETERINARY ECONOMICS: Jul 21, 2015
This Practice Manager of the Year nominee shares her experience overseeing older, more experienced team members.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."
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FIRSTLINE: Jul 14, 2015
Try these boredom busters to bring the fun back to your team training meetings.
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FIRSTLINE: Jul 09, 2015
Stop barking at coworkers and avoid the phrases that increase the chances your team will snap. Then practice communication that tames team members' tempers and enjoy a happier workday together.
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FIRSTLINE: Jun 10, 2015
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)
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VETERINARY ECONOMICS: May 21, 2015
Be emotionally present for your clients and your staff
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FIRSTLINE: May 20, 2015
By dvm360.com staff
This team member was hired as an office manager and promised reimbursement if she pursued certification—then her veterinary practice reneged on the deal. What would you do?
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FIRSTLINE: May 07, 2015
Moods: They set the tone for practice success or failure. Here’s how to hire, and hone, those moods for the better