Co-worker conflict: Is it costing you money?

Co-worker conflict: Is it costing you money?

Stats show that a toxic team loses revenue. Shawn McVey and Firstline Live can help you bring back harmony—and profits.
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Mar 10, 2011
By dvm360.com staff

Think worrying about a negative work environment or toxic team is just a bunch of touchy-feely nonsense? Then take a look these statistics: Two-thirds of employees said their performance declined after being a victim of on-the-job rudeness and hostility. Four out of five said they lost work time worrying about the unpleasant incident, while 63 percent wasted time avoiding the offender. That’s according to Christine Porath and Christine Pearson’s book The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It (Emerald Group, 2009).

As you can see, co-worker conflicts could be damaging your veterinary practice, both in the care you offer and the revenue you earn . You may not have the blatant office bully but even milder signs of incivility can be harmful to your practice. Here are the most common signs of on-the-job rudeness and hostility:

• Checking e-mail or texting messages during a meeting


• Belittling others’ efforts


• Leaving snippy voice mail messages


• Leaving a mess for others to clean up


• Shutting someone out of a network or team


• Acting irritated when someone asks for a favor


• Taking resources that someone else needs


• Not listening

If any of these signs sound familiar, you and your team can benefit from hearing management guru Shawn McVey, MA, MSW, at Firstline Live on Saturday, May 7, at CVC in Washington, D.C. McVey’s full-day Firstline Live workshop is designed to improve team communication, raise morale, and help you deal with potentially toxic employees at your practice. For best results, bring your whole staff and for the best price, register here by March 23, 2011.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.