Client service for technicians | Firstline

Client service for technicians

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VETERINARY ECONOMICS: Jun 21, 2017
By dvm360.com staff
A wildly innovative session at all three CVC shows this year puts pet owners in a room and on camera with a classroom of attendees next door listening to their exam room and practice experiences. Here are four things moderator Brian Conrad, CVPM, learned at the first one in Virginia Beach.
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FIRSTLINE: Jun 19, 2017
Our practice created a special garden to remember the pets that are no longer with us. This rock garden has become a foundation for our relationship with pets and their families.
Jun 19, 2017
Why you need a bereavement coordinator—and how it helps your veterinary team.
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FIRSTLINE: May 30, 2017
Embrace the immediacy of the medium.
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FIRSTLINE: May 15, 2017
Low-cost and no-cost Fear Free tips for veterinary practice managers and technicians.
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VETERINARY MEDICINE: May 12, 2017
If your veterinary clients think food puzzles need no introduction, they’ll likely end up with bored, frustrated felines. Share these tips for easing cats into the idea of working for their food.
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FIRSTLINE: May 03, 2017
Low-cost (and no-cost!) Fear Free tips by role and by room.
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FIRSTLINE: May 03, 2017
By dvm360.com staff
Don’t let your veterinary practice commit these feline faux pa(w)s with old, painful cats.
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DVM360 MAGAZINE: Apr 28, 2017
These veterinary professionals work as technicians by day, highly qualified pet sitters by night.
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FIRSTLINE: Apr 26, 2017
By dvm360.com staff
Difficult dermatology diagnoses mean serious digging for the veterinary team. And sometimes, a clear path to success isn’t visible. Use these dos and don’ts the next time you guide pet owners through a derm visit.
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dvm360.com: Apr 19, 2017
By dvm360.com staff
Consider this case study and ask yourself: Do you want to change everything for the pets that visit your practice?
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FIRSTLINE: Apr 18, 2017
CVC educator Dr. E’Lise Christensen, DACVB, offers at-home behavior modification strategies veterinarians and team members can offer to clients.
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dvm360.com: Apr 18, 2017
By dvm360.com staff
You’ve probably heard of Dr. Marty Becker. And if you’ve heard of Dr. Marty Becker, chances are you’ve heard of his dream of every veterinary practice transforming into a Fear Free practice.
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FIRSTLINE: Apr 11, 2017
Pets with dermatologic issues can easily overwhelm their owners with the treatments they require. But veterinary technicians have the power to lighten and enlighten their loads.
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FIRSTLINE: Apr 05, 2017
To get to the bottom of a tough otitis presentation in a patient, it's time for technicians to perform a little sleuthing.