Client service for technicians | Firstline

Client service for technicians

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FIRSTLINE: Sep 15, 2008
By dvm360.com staff
If your practice doesn't offer financial options, you could make championing them your pet project. Here's how.
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FIRSTLINE: Sep 01, 2008
Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.
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FIRSTLINE: Sep 01, 2008
By dvm360.com staff
A reader and a consultant disagree on when to wear scrubs.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
The use of green products is on the rise.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pet owner diversity calls for creative client service.
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CVC IN KANSAS CITY PROCEEDINGS: Aug 01, 2008
By dvm360.com staff
Most people who work with animal do so because of an intense love for animals and desire to help them.
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VETERINARY ECONOMICS: Jun 01, 2008
"The waiting area smelled of urine and pet odors." "The surroundings were dirty and depressing." Don't let these comments be from your clients.
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FIRSTLINE: May 01, 2008
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
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FIRSTLINE: May 01, 2008
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
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FIRSTLINE: May 01, 2008
Q. How can we make sure we capture all the services performed during appointments?
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FIRSTLINE: May 01, 2008
Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.
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VETERINARY ECONOMICS: May 01, 2008
The tales clients tell can poison or profit your practice.
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FIRSTLINE: May 01, 2008
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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FIRSTLINE: May 01, 2008
Q. What do you do when clients say at checkout they want to pay later?