Client service for technicians | Firstline

Client service for technicians

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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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VETERINARY ECONOMICS: Jun 01, 2007
The devil is in the details. So what are your clients noticing about your practice and team members?
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VETERINARY ECONOMICS: Jun 01, 2007
By dvm360.com staff
As pets age, their brains can slow down, too. Intervene early to give dogs and cats the best chance of staying sharp—and you'll help keep clients happy.
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DVM360 MAGAZINE: Jun 01, 2007
By dvm360.com staff
Identity theft is an ongoing problem. What should you be watching out for?
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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FIRSTLINE: Apr 04, 2007
Practices across the country are fielding waves of calls from scared pet owners as news about the pet food recall continues to break. Use these tips to answer clients' questions.
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FIRSTLINE: Apr 01, 2007
After a loss, take these steps to recognize clients' special relationships with their pets.
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VETERINARY ECONOMICS: Mar 01, 2007
We've adopted a major hotel chain's steps for providing excellent client service. Of course, we aren't in the hotel industry, but we are in the hospitality industry.
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VETERINARY ECONOMICS: Feb 01, 2007
Keep your clients happy—from when they make an appointment until they're done with follow-up care.
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FIRSTLINE: Nov 01, 2006
Do you see the faces of your elderly or disabled clients as often as you'd like? When the team at Millsap Veterinary Clinic in Millsap, Texas, noticed some older clients were missing their pets' checkups, they started asking questions—and uncovered a transportation problem. Their solution: a pet taxi.
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VETERINARY ECONOMICS: Oct 01, 2006
This veterinarian's passion for practice—and helicopters—lets him fill a unique niche.
Sep 01, 2006
By dvm360.com staff
Editor's Note: DVM Newsmagazine asked Cheryl Weber, a grief counselor from the University of Illinois, to share her expertise and advice when a doctor is asked to euthanize a sick animal.
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VETERINARY MEDICINE: Sep 01, 2006
By dvm360.com staff
Your veterinarian has determined that your dog has allergies to certain substances, such as house dust mites and various grasses and insects, and may benefit from allergen injections to slowly lessen your pet's reaction to the substances. You can easily administer these injections at home.
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FIRSTLINE: Aug 01, 2006
Step back—so you can put your best foot forward
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VETERINARY ECONOMICS: Feb 01, 2006
Consider starting annual, seasonal, or quarterly events to expand your client base and retain current clients. Be creative: Make your promotions fun; make them silly!