Client service for technicians | Firstline

Client service for technicians

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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pet owner diversity calls for creative client service.
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CVC IN KANSAS CITY PROCEEDINGS: Aug 01, 2008
By dvm360.com staff
Most people who work with animal do so because of an intense love for animals and desire to help them.
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VETERINARY ECONOMICS: Jun 01, 2008
"The waiting area smelled of urine and pet odors." "The surroundings were dirty and depressing." Don't let these comments be from your clients.
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FIRSTLINE: May 01, 2008
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
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FIRSTLINE: May 01, 2008
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
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FIRSTLINE: May 01, 2008
Q. How can we make sure we capture all the services performed during appointments?
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FIRSTLINE: May 01, 2008
Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.
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VETERINARY ECONOMICS: May 01, 2008
The tales clients tell can poison or profit your practice.
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FIRSTLINE: May 01, 2008
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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FIRSTLINE: May 01, 2008
Q. What do you do when clients say at checkout they want to pay later?
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FIRSTLINE: May 01, 2008
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
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FIRSTLINE: Apr 22, 2008
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
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VETERINARY ECONOMICS: Apr 07, 2008
By dvm360.com staff
Use this form to answer clients' most common questions about the disease.
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VETERINARY ECONOMICS: Jan 17, 2008
By dvm360.com staff
Fight misinformation and reward curiosity with a handout that teaches clients to sort fact from fiction on the Web.
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VETERINARY ECONOMICS: Jan 01, 2008
By dvm360.com staff
Pet owners are clearly learning about nutrition. But where are they getting their information? Brian Conrad, practice manager at Meadow Hills Veterinary Center in Kennewick, Wash., worries that it's not from you.