Client service for technicians | Firstline

Client service for technicians

source-image
dvm360.com: Apr 19, 2017
By dvm360.com staff
Consider this case study and ask yourself: Do you want to change everything for the pets that visit your practice?
source-image
FIRSTLINE: Apr 18, 2017
CVC educator Dr. E’Lise Christensen, DACVB, offers at-home behavior modification strategies veterinarians and team members can offer to clients.
source-image
dvm360.com: Apr 18, 2017
By dvm360.com staff
You’ve probably heard of Dr. Marty Becker. And if you’ve heard of Dr. Marty Becker, chances are you’ve heard of his dream of every veterinary practice transforming into a Fear Free practice.
source-image
FIRSTLINE: Apr 11, 2017
Pets with dermatologic issues can easily overwhelm their owners with the treatments they require. But veterinary technicians have the power to lighten and enlighten their loads.
source-image
FIRSTLINE: Apr 05, 2017
To get to the bottom of a tough otitis presentation in a patient, it's time for technicians to perform a little sleuthing.
source-image
dvm360.com: Apr 03, 2017
By dvm360.com staff
Getting (and keeping) clients compliant with your practice's tick control recommendations will always be an uphill battle ... which is why we're here to give you a hand. (With an educational grant provided by Zoetis)
source-image
FIRSTLINE: Mar 27, 2017
By dvm360.com staff
We’ve scoured our site to bring you a collection of some of our favorite senior care tips to use in your veterinary clinic and to send home with your clients.
source-image
FIRSTLINE: Mar 16, 2017
Not all canine dental treats are created equal. Use this chart in your veterinary hospital to help dog owners find the best chews for their pets.
source-image
FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
source-image
FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
source-image
FIRSTLINE: Mar 12, 2017
By dvm360.com staff
Experts say it costs between four and 10 times more to acquire a new customer than it does to keep an existing one. And it costs 30 times more to attract a new client than to keep the ones you have. Clearly nurturing client loyalty makes good business sense.
source-image
FIRSTLINE: Mar 08, 2017
By dvm360.com staff
Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.
source-image
FIRSTLINE: Mar 06, 2017
By dvm360.com staff
Are your senior patients (especially senior cats) getting the regular care they need at your clinic?
source-image
FIRSTLINE: Mar 06, 2017
By dvm360.com staff
The goal is to make sure clients are using year-round parasite prevention. What if you're unknowingly making them refuse?
source-image
FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.