Client service for technicians | Firstline

Client service for technicians

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FIRSTLINE: Feb 21, 2017
Your clients may be fonder of Goldie's golden locks than you imagine. So before you shave that gorgeous mane for an ultrasound exam, make sure you educate veterinary clients about their pet's new haircut.
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FIRSTLINE: Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
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FIRSTLINE: Feb 09, 2017
By dvm360.com staff
Educate your clients on the task of checking their pets for ticks from home, and make sure they know exactly what to do if they find one.
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FIRSTLINE: Feb 08, 2017
Pet owners will feel better with critical input from team members.
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FIRSTLINE: Feb 06, 2017
Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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dvm360.com: Feb 01, 2017
By dvm360.com staff
Recognition and management of pain in pets is everyone's job in veterinary practice, right? We think so—there's just no getting around it. Use these tools to help clients recognize pain in their pets, to help you treat it and to help educate the entire practice on caring for pets in pain. (With an educational grant by Elanco)
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FIRSTLINE: Jan 19, 2017
A fight-or-flight response can leave convalescent pets in the lurch
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FIRSTLINE: Jan 18, 2017
By dvm360.com staff
Your clients are motivated to give their periodontal disease-stricken pets home care treatment. Here’s what CVC speaker and dentistry expert Vickie Byard suggests you tell them.
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FIRSTLINE: Jan 13, 2017
Technician utilization and Fear Free are in the spotlight in this installment.
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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
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FIRSTLINE: Dec 20, 2016
Your veterinary client is still confused about online pharmacies and you still don’t know what to say. Use these ideas to get started.
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FIRSTLINE: Dec 16, 2016
By dvm360.com staff
Your veterinary clients can start here when it comes to training their feline friend.
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FIRSTLINE: Dec 11, 2016
By dvm360.com staff
CVC Speaker Dr. Betsy Charles points to Apollo 13 as out-of-this-world leadership.