Client service for technicians | Firstline

Client service for technicians

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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
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FIRSTLINE: Aug 10, 2017
By dvm360.com staff
Do your clients know how hard your veterinary nurses are working to protect and preserve the health of their pets? Here's how to boost your nurses' cred in your hospital.
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FIRSTLINE: Jul 24, 2017
Your extended contact with pet owners means extra opportunities for spreading awareness about pain, says Dr. Michael Petty.
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FIRSTLINE: Jul 14, 2017
1. Stop staring so much at cats, dogs. (Seriously) 2. Step up. Those patients need your advocacy!
 
VETTED: Jul 13, 2017
By dvm360.com staff
Elizabethan collars are so four centuries ago. Is it time to step into the present with these new takes on the old solution to post-treatment patients biting or scratching themselves?
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VETERINARY ECONOMICS: Jul 13, 2017
By dvm360.com staff
That's your veterinary team and a good client questionnaire. Hear all about it from pain management specialist Dr. Michael Petty.
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FIRSTLINE: Jul 12, 2017
By dvm360.com staff
You need to give an elevator speech to clients about your Fear Free certification. Let us do the talking for you.
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dvm360.com: Jun 27, 2017
By dvm360.com staff
Caring for pets in their final moments is a frequent reality for veterinary professionals. Here are 30 of the most raw, poignant, honest and sometimes rueful confessions to highlight this special responsibility you have to your patients.
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VETERINARY ECONOMICS: Jun 21, 2017
By dvm360.com staff
A wildly innovative session at all three CVC shows this year puts pet owners in a room and on camera with a classroom of attendees next door listening to their exam room and practice experiences. Here are four things moderator Brian Conrad, CVPM, learned at the first one in Virginia Beach.
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FIRSTLINE: Jun 19, 2017
Our practice created a special garden to remember the pets that are no longer with us. This rock garden has become a foundation for our relationship with pets and their families.
Jun 19, 2017
Why you need a bereavement coordinator—and how it helps your veterinary team.
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FIRSTLINE: May 30, 2017
Embrace the immediacy of the medium.
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FIRSTLINE: May 15, 2017
Low-cost and no-cost Fear Free tips for veterinary practice managers and technicians.
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VETERINARY MEDICINE: May 12, 2017
If your veterinary clients think food puzzles need no introduction, they’ll likely end up with bored, frustrated felines. Share these tips for easing cats into the idea of working for their food.
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FIRSTLINE: May 03, 2017
Low-cost (and no-cost!) Fear Free tips by role and by room.