Client service for technicians | Firstline

Client service for technicians

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FIRSTLINE: Jul 17, 2018
Veterinary team—there's more to it than "open door, walk through." Learn the benefits of the nonverbal messages you could be sending.
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FIRSTLINE: Jul 03, 2018
Just one team member can spark a full on conversion in the clinic.
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FIRSTLINE: Jun 07, 2018
By dvm360.com staff
Experiencing fear and stress while you’re trying to figure out how to relieve your veterinary patient’s fear and stress is … redundant. Don’t sweat. We have three places to start on your path to calming pets.
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FIRSTLINE: Jun 06, 2018
By dvm360.com staff
Talk 'em up. Sell 'em online and in your reception area. Here are a few items to recommend to clients to help make your veterinary practice the cool destination for all things puppy.
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FIRSTLINE: Jun 02, 2018
Have you noticed that pet foods are starting to look and sound like your own favorite cuisine? There’s a reason for that.
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FIRSTLINE: Jun 01, 2018
When you go to a veterinary conference to get smarter, make sure you share your journey on social media.
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FIRSTLINE: May 30, 2018
Offering prepaid veterinary services via wellness plans and loyalty programs can be like converting cash into casino chips—with money out of sight, clients are able to better focus on their pet’s care. But which one is more likely to yield higher winnings for your practice?
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VETERINARY ECONOMICS: May 10, 2018
Making the change to become high-touch or low-touch with your veterinary practice can seem daunting. That’s why I’ve come up with these tips to help you in the right direction.
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FIRSTLINE: Apr 13, 2018
Monitoring diabetic patients can be a rollercoaster for you and for pet owners. Here’s how to set the tracks for a smoother ride.
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FIRSTLINE: Apr 11, 2018
Your veterinary client opted for “dental treatment” at the groomers. Say what?
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FIRSTLINE: Apr 10, 2018
Check out the most common nutrition questions pet owners ask at big box stores.
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FIRSTLINE: Apr 09, 2018
By dvm360.com staff
Three managers share retail items their veterinary hospitals can’t live without. Some are big sellers, some the veterinarians just love, and some just fit so perfectly into services they can’t say "no."
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DVM360 MAGAZINE: Apr 04, 2018
I visited a wonderful human medicine practice that inspires me, and I came across the poster that inspires them. Their personable skills are easier to come by than you think.
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FIRSTLINE: Mar 30, 2018
In a kitty cat coup, your veterinary clinic cat fires Rhonda the Receptionist and takes over the front desk.
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FIRSTLINE: Mar 26, 2018
Scratch back at nail trim anxiety with these tips to reduce your veterinary patient’s fears.