Client service for technicians | Firstline

Client service for technicians

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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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dvm360.com: Nov 02, 2017
By dvm360.com staff
They don't stay puppies and kittens forever. Better management of pets' pain as they age allows the veterinary team to reinforce the human-animal bond and act as the trusted partner to pet parents. (With an educational grant by Bayer)
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FIRSTLINE: Oct 26, 2017
Listen up if you want to hang on to your crucial team members.
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DVM360 MAGAZINE: Oct 18, 2017
From a big city to a small town, from an isolated island to a mall, my big trip to see astronomy at work also reminded me how things have changed for American consumers and maybe veterinary hospitals.
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FIRSTLINE: Oct 17, 2017
This VTS shares a low-stress handling win from the real world.
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VETTED: Oct 10, 2017
Give your veterinary clients these (fun)gal facts about ringworm and educate them on how you can partner together to eliminate this itchy infection.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
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FIRSTLINE: Oct 02, 2017
Some practices have been doing it for more than 10 years. Others still don't. Every client loves seeing their pet's photo, so why doesn't it show up on every written piece from your hospital?
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FIRSTLINE: Sep 19, 2017
If your team can't give clients a clear message, there's little hope of compliance (and pet wellness).
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FIRSTLINE: Aug 10, 2017
By dvm360.com staff
Do your clients know how hard your veterinary nurses are working to protect and preserve the health of their pets? Here's how to boost your nurses' cred in your hospital.
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FIRSTLINE: Jul 24, 2017
Your extended contact with pet owners means extra opportunities for spreading awareness about pain, says Dr. Michael Petty.
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FIRSTLINE: Jul 14, 2017
1. Stop staring so much at cats, dogs. (Seriously) 2. Step up. Those patients need your advocacy!
 
VETTED: Jul 13, 2017
By dvm360.com staff
Elizabethan collars are so four centuries ago. Is it time to step into the present with these new takes on the old solution to post-treatment patients biting or scratching themselves?
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VETERINARY ECONOMICS: Jul 13, 2017
By dvm360.com staff
That's your veterinary team and a good client questionnaire. Hear all about it from pain management expert Dr. Michael Petty.
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FIRSTLINE: Jul 12, 2017
By dvm360.com staff
You need to give an elevator speech to clients about your Fear Free certification. Let us do the talking for you.